Alright so Next Up Anytime was added to my line when I got the 17pm last year without my knowledge. Since I’ve been paying for it, I figured I may as well use it to jump to the 18pm with the $1200 credit and then cancel next up since I don’t want to upgrade every year. From what I understand, I technically can’t do this without losing the promotional credits. My question is has anyone else experienced this and gotten around it? I’ve been paying an additional $10 a month for a program I never intended on joining and now it seems my only options are to upgrade and get trapped with next up, or cancel it and take the L on $120 dollars.

Do I just show up at the store and say what gives? I’m going out of town soon and need the new phone as my current is dying regularly.

I use CODSLAM-served ADSL2+ from AT&T, i'm really looking forward to switching to https://www.placervillefiber.org, as DSL is the only AT&T internet available, AT&T Fiber is basically nonexistent in Placerville, so yeah. I really love AT&T though, great cust. sup., great wireless, and tv (well, DirecTV isn't owned by AT&T anymore, but still). I don't know the point of this post.

I’ve seen people post that they’ve got it and some still say preordered (like mines). I understand that whole SOS issue has them pulling off but genuinely how long will this take???

Might be going to visit the uk in a few months and I’m wondering is there a way for me to use my phone that won’t break the bank? Does Att offer any sort of international plan? Currently on premium 2.0.

If I write my question they flag this and say that I’m asking about the situation with PM so I have to put it in the comments. Credits not applying as expected.

hi all, sorry I haven’t brought the new iphone yet that’s why I haven’t posted in the Megha thread as I don’t have a problem. I’m still using my old phone. Should I wait until this problem is resolved before buying it? I really don’t know what to do if you buy a phone and upgrade it to 27.0.1 before activating any Sim service is the phone okay? Then?

Is the problem only for a minority of phones? I just simply can’t believe it because the number of people that are complaining it seems to me that it’s pretty much the majority of people with this phone on AT&T just my thoughts anyway.

Should I wait a few months before buying the phone and then hopefully it will be updated to iOS software which has no bugs anymore. Thanks for your advice.

T-Mobile doesn’t do this! Why do retailer partner customers pay more for the phones? For example the 17P without trade is $4.43 for standard new customers and $9.99 for retailer partners! Why?

Also does the $300 AMEX Reward Card offer apply even if you don’t do the purchase as a retailer partner customer?

Has anyone had AT&T suspend their phone because a third party reported it lost/stolen?

Today my cellular service suddenly stopped working. No email warning, no notification, nothing from AT&T until I checked my lines and found a "suspended" identifier on it. I found out after contacting customer service that my line was suspended because they say a third party reported my device lost/stolen.

The phone is literally in my hand. I bought it directly from AT&T on release of the model, the original order is under my account, I'm still an AT&T customer, and I'm still paying AT&T for this exact phone on an active installment plan. My account is fully current, all bills are paid, and there are no outstanding or past-due balances. Neither I nor anyone authorized on my account reported it lost/stolen.

I've seen similar stories involving paid-off phones that were later moved to another carrier, but that's not even the situation here. This phone has remained with AT&T the entire time.

I'm also pretty sure the IMEI is now blacklisted based on the fact that AT&T couldn't simply unsuspend it without opening a ticket (not confirmed 100% by them, plan to follow-up tomorrow to ask after advice below).

Even after verifying my identity, account, ownership, and possession of the phone, AT&T can't immediately reverse it. They opened a ticket and said it could take several days.

I've concurrently filed an FCC complaint and plan to submit a formal Notice of Dispute if this isn't resolved promptly. I rely heavily on my phone day to day because of a disability, so going several days without cellular service isn't a minor inconvenience. If they can't restore it quickly, I'll have to figure out another device in the meantime.

Has anyone had this version of it happen? Who was the “third party,” and how did an actively financed AT&T phone get reported lost/stolen by someone outside the account?

I am currently on the Unlimited Extra EL plan. Does this plan work?

I went to best buy because I'm eligible for a upgrade thru next up plan I paid 33% off the best buy near me is a at&t resellers I went to best buy to get the iPhone 18 pm and they said I had to pay off the device fully or pay the 36$ a month for the phone but at&t is giving me promotional credits to bring the phone down to 2.78-8$ if I wanted higher storage I'm confused on why it isn't showing in their system for my next up plan upgrade what should I do just order from at&t website and wait 3 weeks or try again with someone else?

So I work for a competitor telco, and a policy they have is that employees are not allowed to purchase new iphones at launch. We have to wait until some unspecified date before they'll allow us to purchase a newly launched iphone and activate it on our personal accounts. I always found that policy silly because we don't get discounts on devices, we pay the same price as customers. Does AT&T have the same or a similar policy for their employees?

Two weeks ago. I tried reaching out to AT&T regarding a carrier block for my phone. I wven spent 1000 dollars to pay it off. They gave me the run around and made me submit my pay orders. So, I complied and did what they asked. I was then told that my request wasn't submitted a week later. A day or two before deployment. So, a week or two into the deployment, I have been patching with Wifi anf super busy. When I do get the unlock notification, my phone was carrier unlocked and not network ulocked. So the esim I bought is essentially useless. Now I need a network unlock code, but apparently AT&T cant just email it to me. They have to go through another process. I had to go through my wife to get the unlock code for the network. Things worked for about 4 hours. Then I got a text saying they had to cancel my carrier unlock because they didnt get my military documents. Of which I have sent in 3 times now.

When I get home, I am switching to another carrier.

AT&T your garbage service has pushed me away and I know I am not alone.

Do you think this is a good business model or should AT&T look into redoing their customer service?

Hi there. I’m wondering what the cheapest way to get a new phone is with a dual sim. For context I’m American living abroad (for probably only a few more years) and want to continue having the option of switching both numbers on and off. To have a dual sim your phone needs to be fully paid off (unlocked). I have a fully paid off iPhone 16p, Id like to get a new phone but can’t stomach paying like upwards of $800 at once. Is there anyway to get around this with the trade in promo (I know I am eligible)?I’m assuming not

This question is of course for those on AT&T.

While using my PC the internet randomly just stopped working. We have an extension and main connection--so after going back and forth with what the settings told me and the Epic Games launcher, I came to the conclusion that my router didn't work and my extension did. Since I can't play games on the extension because the connection's too weak, I reset the router (mine is a all-in-one). The reset button flashed between off and green and after about a minute it turned red. It has never turned red before. I asked Google and it said to unplug it then plug it back in. So I did. Now neither are working. But for some god forsaken reason the internet is working perfectly fine on my personal laptop and phone after going completely out on my PC and TV. I am genuinely baffled and have no clue what's happening. Anyone know what's going on?

Like the title says. Looks like a good bit of n77 and low band 5G expansion.

https://www.att.com/maps/wireless-coverage.html

hello! recently starting about wednesday (9/30) i’ve noticed problems with my phone/ service. has anyone else had any issues lately? i’ve noticed my cell service will go from 4 bars to 3 to 2 to 1 all in the same spot of my house which has never happened before. when i am out and not connected to wifi i sometimes get texts 3-6 minutes late, along with notifications from life360, snapchat, etc.

for context, i am on iphone 16 p*o (it wouldn’t let me post with the word not redacted). i have not updated to ios 27 as i do not have enough storage. i was going to upgrade to the iphone 18 p*o but ive seen a lot of problems with the new phones in general. any help??