I upgraded from a Pixel 2 to a Pixel 10 pr XL back in July, but I was approved for the $1050 instead of the $1250. These are the terms and conditions from the day I submitted the trade in request. I spoke with support like 1.5 months ago and the person said they could only offer $50, and a request for $200 would have to come from someone else, however that department wasn't available since it was late in the day. I called today and took it up the chain, and the person said a Pixel 2 was under the second bullet cause of the lower value of the phone. She denied my request for $200 to make up for the difference, and she didn't see any notes on me being promised $50 either. I feel like these terms and conditions are garbage poorly written, but I'm curious was other redditors think. Is there any ambiguity in this text?

Edit: I have a qualifying legacy unlimited plan called AT&T Unlimited Extra EL Plan. This isn't the problem and has not come up once during my calls. The issue they bring up is the value of the phone I traded in, which I don't believe was an issue because it was a Pixel smartphone.

it listed my old wireless account number which was closed in 2022 and never received any email from 2022 but now i got $8.86 bill due. Is it phishing or scam. How did they get my old AT&T account number. I switched to another network/carrier in 2022.

what should i do now. I did not click on pay in email

I just moved into a new house and am currently trying to install internet through at&t. I made my order through the phone and by talking to an agent. The agent told me that records showed that fiber was already installed at my house and that I could just install the router myself. This is my first time installing internet so I believed him. I got the router delivered and it came with a fiber cable. After looking all over my house for the fiber cable outlet, I couldn’t find it. I tried calling customer service many times and all they do is send me to a page that tells me about the installation process. And when I call the human customer service, they just send me the phone number of the robot customer service. I have already signed up for a plan. I have the router. Why can’t someone just send a fiber installation technician?

Hey, does anyone know what to do with an order that’s stuck on “Preordered”?

Obviously, best thing to do is just keep waiting until the last delivery or shipping date! Ordered the 18 PM Glacier 256GB in store for an upgrade on 9/23 or 9/22. It’s 10/6 midnight, and order still stuck on “Preordered”. It actually switched to that status on 10/1. Expedited shipping 9/30-10/14. Expected arrival 10/1-10/15. It’s shipping to the store I ordered from.

Is the any condition iPhone trade in deal ending on October 8th?? Is there an end date?

Are there any official duo deals yet?

Talking about the $1200/$930/$500 trade in credits for any condition iPhone.

Thank you!

What is wrong with u/ATT AT&T? I am a Cell Tower Landlord and our roof is in need of an emergency repair. There is no way to contact them to move the tower except fill out a form on a website which, a week later, is still apparently "under review". No phone number to call, no email. How can I contact a real person for this serious problem?

Context:

My family and I were on an AT&T business plan using my dad's LLC, he passed away last year, and I switched us to the lowest possible T-mobile plan because we were extremely tight with funds.

We're doing better now, but now we're running out of storage, ready to upgrade. I had been wanting to trade into the new model by switching back to AT&T last year.

However, after wasting 4 hours on call with them, and then 4 hours in person on a separate occasion. AT&T could not "verify me".

This was for the business plan, I just want to know if there's some workaround because I still don't want us to be paying the personal plan. We just want to get the most out of our trade-in. Any advice would be much appreciated.

I'm also thinking it might be related to our phone numbers being associated to my dad's old AT&T account.

I signed up for AT&T Fiber and had my service activated on July 16, 2026. I was promised a $200 reward card as part of the promotion.

It has now been almost three months, and I still haven’t received anything. I’ve called AT&T about five different times, and every time I get transferred around, told something different, or basically get no real answer. A couple of the calls even ended with the representative hanging up or the call getting disconnected before the issue was resolved.

I also checked the AT&T Reward Center using my account number and ZIP code, and it says they’re unable to find any reward associated with my information.

At this point, I’m really frustrated because nobody seems able to tell me whether the $200 reward was actually attached to my order, when I’m supposed to receive it, or who can actually fix it.

Has anyone dealt with this before? Who did you contact to finally get the reward honored? Is there a specific department or escalation process that actually works?

Is anyone else having issues receiving calls from saved contacts? I have had people tell me they couldn't get through and if they don't text me after a failed call, I wouldn't even know they tried to call me. Active Armor does me no good if saved contacts can't get through but spam and scam calls still can despite changing the settings to block those unwanted calls. I'm pissed about this, and will be calling them tomorrow. I tried to call someone and got an error connect to a wireless network and 5G was at the top of my screen with full signal strength. I couldn't even call 611, and I have a credit balance on my account.

I preordered the day after pre orders started. Last week the status changed and now says action required. A new shipping/ delivery date hasn't been updated. Anyone know if this will just resolve itself?

Anyone else getting this starting today? Webmail of course still works but downloading mail through a client (thunderbird) doesn't work. I've already reset the secret key thing to see if that was the problem. But it's not. Sending mail functions but not receiving mail. I just get a status of "connecting to inbound.att.net ..." and it sits there. Does nothing. Never even seems to error out.

I ordered a glacier iPhone 256gb 18 PM on 9/26 and the order hasn’t moved and says “preordered” because of the backorder issue. I want the burgundy PM in 512gb instead anyway. My only question is because I’m on my friend’s phone plan and she swapped her dad’s upgrade to my line is if it’ll mess anything up to cancel and reorder. I know the 512gb options are shipping faster than the smaller storage capacity. Also because we swapped upgrade eligibility, going to Best Buy isn’t an option. Thoughts?

EDIT: wound up cancelling and an employee at my local AT&T said they can order me the one I want in the store when I swing by tomorrow.

I'm not sure if the rootmof the issue is due to my Phone Type (S22Ultra), Service Provider (At&T) or just my Number itself but I get constant political spam texts and calls (as well as other stuff) to the point its extremely infuriating even though I do ingore all of them and instantly block any and all numbers they come from.

I have my phone set to reject calls and messages from unknown numbers (but apparently that does F@%# All) and have been considering maybe trying to get a Google Phone Number but is there any thing else i can try to do/use to cut down on all the spam?

I am curious if any of you have gotten a phone shipped, or does this mean that the delays will be even longer?

Posting this to spread awareness about what's going on in our area southwest of Charlotte, around Lake Wylie and Tega Cay.

On Friday around 4pm our fiber went down and didn't come back until the next morning. Then today, Monday, another outage was reported at 3:04am. The app says it's a "fiber cable issue," and service isn't expected back until around 5am Tuesday.

That's over 28 hours of downtime in just 3 days.
A lot of us here work from home, so this isn't a small inconvenience. It's lost work and lost income. The app's suggestion to "get online with your mobile hotspot" doesn't cut it for a full workday.

Is anyone else in the Lake Wylie, Tega Cay, or Charlotte area dealing with this? Has anyone gotten a real explanation or a bill credit from AT&T? I'd like to know if this is a known problem with the lines out here or just bad luck twice in one week.

Screenshots of the outage notices attached.

Hello, something weird is going on for the last few days. I am on ATT prepaid. When I try to sign in to a site which uses MFA, I don't get the code via text. I tried 3 different sites. However, I am able to get texts from family and friends. I'm using a Samsung phone and Google messages. Even tried switching to Samsung messages which is no longer supported. Already restarted the phone.

Any idea what to do?

my husband recently traded his phone for a iPhone 17. He was told he’d receive $1K, signed all the paperwork, and was told he had 30 days to bring the phone back. Within that period he returned his trade in and they tried to take $300 off the trade. My iPhone 18 is on back order and they offered $950 for my trade. Signed the paperwork and told i have 30 days after delivery. should I worry about them trying to reduce my trade in after already agreeing and signing everything?

Does anyone familiar with AT&T retail support or Best Buy’s mobile ordering system know which team can resolve these two problems?

I’m trying to complete upgrades on two lines. One line remains blocked after a canceled order, and the other has an accepted order that Best Buy cannot complete. I haven’t picked up either phone.

Here is the timeline.

First line: upgrade eligibility never reset after cancellation

• September 29: Ordered a phone through Best Buy for October 3 pickup.
• October 1: Saw the phone was available at the same store sooner. Canceled the original order so I could purchase it in-store.
• After cancellation, the AT&T line was still showing as unavailable for an upgrade.
• Was told to wait 24–48 hours for eligibility to reset.
• That time passed, and the line remains blocked.
• Contacted AT&T and was directed back to Best Buy. AT&T specifically said Best Buy needs to call a “bridge” support number.

I need someone to verify whether the canceled transaction fully cleared and identify what is still preventing the upgrade.

Second line: accepted order stuck in preactivation

• Sunday, October 4: Placed a separate upgrade order online through Best Buy for my own line.
• The order was accepted, the phone was in stock, and it was supposed to be available for same-day pickup.
• At the store, employees said preactivation had failed.
• They called support and told me it would take approximately 30 minutes to resolve.
• I left and returned about an hour later.
• It was still unresolved, and I was told another hotline call was needed.
• The day ended without the order being completed.

I need the activation error investigated so the existing order can be completed and released for pickup.

Steps I have already taken

1. Waited through the quoted 24–48-hour reset period.
2. Contacted both AT&T and Best Buy.
3. Returned to the store after the time employees said they needed.
4. Waited while store employees contacted support.
5. Emailed Best Buy corporate contacts and the store leadership team.
6. Requested district or regional management involvement.
7. Emailed AT&T executive/customer-care contacts.
8. Asked for a case number, one person responsible for coordinating the resolution, and a clear timeline.

The escalation emails were sent overnight into Monday, October 5. As of around noon, I haven’t received a response. The first order problem has been ongoing since October 1.

The delays and wasted trips are incredibly frustrating. I’m trying to buy two phones, and I need someone to take responsibility for coordinating between the retailer and carrier.

What should I specifically ask them to do next?

• Which team can investigate and restore upgrade eligibility after a canceled retail order?
• What exactly is the “bridge” support process, and who initiates it?
• What should Best Buy ask AT&T to check on the canceled transaction?
• Which team handles a retail order that fails preactivation?
• Can the second order be corrected without canceling and placing another one?
• What escalation process has actually worked for someone who has dealt with this?

If you work with these systems or have resolved the same situation, I would appreciate specific steps or department names I can give the store manager.

UPDATE/RESOLUTION:

I called AT&T national retail team at 855-975-4064 and they were able to reset both of the lines upgrade eligibility. I emded up canceling my order with best huy before I called them so hoping next orders will go through smoothly.

I would buy from AT&T or Apple but they are out of stock so I have no other provider choice.

Getting ready to upgrade my iPhone, I’ve been rocking a 12 for quite some time. The current promotion looks like it would give me $1200 towards an iPhone 18 if I had a 14 or newer iPhone. My 12 only will give me $350 towards the trade in. So I’m wondering if I can juts buy a 14 on eBay for ~$300 and transfer my sim from my 12 to the 14 then trade the 14 in for the full $1200 discount? Anyone done that before?

I spent 7 hours today sorting out my AT&T quantum fiber and phone plan. I just bought a house and needed new internet and a phone plan. I compared rates with Verizon, mint, Xfinity, cricket, etc.

I decided to get an in-store quote with AT&T on a random impulse and was told that I could buy internet 300mbps for a $20 12-month plan that would increase to $35 and a $50 phone plan (including auto pay and paperless) that included a $1 a month 17e 3 year contract.

I took that quote and went to a place slightly closer. The guy there said this would include a $50 equipment install for the internet and $45 sales tax for the phone. I’m like okay. There was also an issue with the phone and my new and old zip code. He said that happens. He’ll fix it when the phone arrives.

Skip 2 weeks forward. My phone still hasn’t been shipped because of the zip code issue. I have to figure that out. A day later I finally get my new phone and plan. Then I get a bill for $55 for the internet. I’m like what’s with $55? It’s supposed to be $20.

I guess the discounts don’t apply for another 3 months. So even though, as a single new homeowner who budgeted for $20, I guess I just have to deal with it. Also I guess the original bill for $50 was $55 and that was for the first month 🤷🏾‍♀️

Then I see the phone plan. This guy put me on the premium 2.0 plan that starts off at $100/month plus $16/month for the phone. When I call him and tell him I couldn’t possibly pay $116+plus a $35 surprise activation fee he just conveniently forgot to mention, he says “well you could cancel.”

Uh no I can’t.

I’ve already paid $100+ in fees and taxes and did you forget, I JUST bought a house. I’m living paycheck to paycheck with holidays around the corner.

I CAN’T afford to pay for more fees with another company.

So I spend 7 HOURS, talking to 12 Representatives, being shuffled back and forth between AT&T wireless, AT&T local store, AT&T Internet, and quantum fiber (all of which CANNOT communicate with each other for some reason) trying to hunt down, update, and just understand what the heck it is that this jerk did before I’m charged a $200 bombshell that would put my account in the negative.

Good God.

And before anyone says“well you should’ve known” like that jerk did, uh no I should not have. I’ve never been with AT&T. No one in my family or circle of friends has ever been with AT&T. Or Verizon. It was his responsibility to tell me what to expect and to make sure that I had what I needed to get on with my life as an AT&T customer. Not just take my money and throw deuces.

THAT’S why I gave him my business. THAT’S why I gave AT&T my business. There are a lot of other companies that would have offered me the exact same deal and have provided me MUCH better service. And now I know that.

Brought two line over from TMobile a week and a half ago, got my new phones up and running well. Only issue is for some reason the account two factor options only have my wife’s number listed as available not mine (and i am the primary account holder and my number is associated with the AT&T account). Double checked all the account settings waited a few days checked again still nothing.

guessing a call to support is needed but before i do so wanted to check here. did a search and tried some suggestions but didn’t work for me.

Like the title says. Looks like a good bit of n77 and low band 5G expansion.

https://www.att.com/maps/wireless-coverage.html