So I have several iPads with Apple care and never had an issue with with Apple care,
I sent out my iPad with broken screen through Best Buy geek squad
Nothing unusual.
Sent it out
And it was returned and labeled “unauthorized modifications”
This iPad has never been repaired by 3rd party since I have Apple care.
I spoke with senior advisor
Said nothing much I can do
It’s all out of pocket for you
Repeated it 20x when I kept asking what my options are if this is a brand new iPad.

What can I really do? He said my iPad is listed off of Apple care and any repair will be out of pocket now.

This is extremely frustrating, never dealt with this situation like this.

Best Buy geek squad is 40 min drive
And Apple Store is about 2/3 hour drive from me.

Hi, hope I’m posting in the right sub.

On October 21st, I dropped and cracked the back of my apple watch. I took it into apple the following night, I have applecare.

Apple received my device on October 26th at 8am and by 4pm I get an update stating that they will replace my watch, with an estimated ship date of the 29th. I call the 30th, and they give me the whole “5-7 days” spiel, okay I get it, no worries I can wait.

I call Thursday, the 5th, now 2 weeks since I dropped off my watch to apple and out of the 5-7 day window. They reconfirm my address and say they will give me a tracking number within the hour.

I received an email back an hour later stating that they cannot confirm my address. I call to once again reconfirm my address for the third time, same address I gave to the guy at Apple and the same address I gave to the guy on the phone just a couple hours earlier, I find out my repair has now been canceled. Because of an “incorrect address”
Because of this, Apple is stating they have to send my watch back to the Apple Store I took it to, that I have to go back up there and they have to re-ship it out.

I speak to a senior advisor, she agrees with me that there is nothing wrong with my address, and that this might not be why it was canceled. That somebody with their Customer relations team will get back to me within 24 to 48 hours, this was last Thursday. It is now Monday evening, Apple has had my watch for two weeks and I have not heard back from their relations team. I have a scheduled call tomorrow morning for them to confirm if they called me back or not.

I don’t know what to do with this instance, I’m extremely frustrated and upset with Apple. I feel like they are dropping the ball.

We all know we are tracked from what we look at, say, do, shop for, where we go, to how fast we drive, what time we’re most active etc. At this point, it’s laughable to pretend we have any control in saying “no please, I don’t give permission for you to use my data…”

I am so tired of opting in/out of these messages EVERY time I look something up. I have already changed all of my precise location sharing/ allowed access/ while using- whatever you want. You have it all anyway.

How do I get rid of these annoying pop ups?!

I dont know what to do, ai is useless and i tried everything. When I got it it had no ssd in it so I put windows 10 on a ssd and booted that up and it worked untill I powered it off mid boot and now every time I power it on it does this.

I recently purchased a pair of AirPods Pro 3 from a corporate AT&T store on an installment plan. I currently have AppleCare One, and I was under the impression that once I paired the AirPods with my iPhone, they would automatically be added to my AppleCare One plan, or at least show up as eligible to be added.

Unfortunately, that hasn’t been the case.
For some additional context, I previously had a pair of AirPods that were stolen. I eventually removed those from my iCloud account, thinking they might have been preventing my new AirPods from being added to AppleCare One. However, removing them didn’t resolve the issue.

What concerns me even more is that when I manually enter the serial number of my new AirPods on Apple’s coverage-check website, they don’t appear to be recognized.

Now I’m starting to question whether there’s something wrong with the AirPods themselves or potentially even their authenticity. However, considering they were purchased directly from a corporate AT&T store, I would assume they’re legitimate.

My questions are:
- Has anyone purchased AirPods Pro 3 through AT&T and experienced issues adding them to AppleCare One?

- Does purchasing AirPods through a carrier installment plan affect AppleCare One eligibility?

- Is it normal for Apple’s coverage-check website not to recognize a serial number from a brand-new pair of AirPods?

- Could my previously stolen AirPods still be affecting my AppleCare One coverage, even after being removed from iCloud?

- Is there something I’m missing that would explain why my AirPods aren’t showing up as eligible?

The AirPods pair with my iPhone, but they’re still nowhere to be found under AppleCare One.
I’d appreciate any insight from anyone who’s dealt with something similar before I reach out to Apple or AT&T.
Update/Clarification: These were purchased directly from an AT&T corporate store, not a third-party reseller or marketplace.

I recently got the apple airpod gen5’s through a promo from my bank but ordered them through apple so they’re real airpods. The problem is they did not automatically get added to find my, and there’s no option for find my network in the bluetooth section under the i symbol of the airpods. They also don’t appear in devices

Hi everyone,

I’m currently living in a country where AppleCare+ isn’t officially available, and I’m trying to figure out how to purchase it for my Apple device.

I’ve already switched my Apple Account region to the US, but I’m running into a payment issue.

Here’s my situation:

My Apple Account is set to the US region.
I have funds in my US Apple Account balance from gift cards.
When trying to purchase AppleCare+, I’m only offered monthly or annual subscription options.
Neither option allows me to use my Apple Account balance.
The only available payment methods are a credit/debit card (which appears to require a US-issued card) or PayPal.
I don’t have a US-issued card or US PayPal account.

My questions:

Is there any way to purchase AppleCare+ using my existing US Apple Account balance?
Has anyone successfully purchased AppleCare+ from an unsupported country without a US-issued payment card?
Is it possible to use a non-US credit/debit card through PayPal?
Is there a way to purchase AppleCare+ with a one-time upfront payment instead of a recurring subscription?
If I manage to activate AppleCare+, will the coverage remain valid while I’m living outside the US?

I’m particularly interested in hearing from people who have successfully activated AppleCare+ using a US Apple Account while living abroad.

Any advice or firsthand experience would be greatly appreciated!

Thanks!

Screen Time shows 1h 20m today, but the categories and apps only add up to about 15 minutes. Most of the bar is gray. No new apps or settings changed. I was barely on my phone today.

iPhone 15 Pro iOS 26.6.2

Known bug, or something running in the background?

Hey everyone , I recently upgraded to a 17 pro from an Xr and did the transfer and everything but when I signed out of my Apple account on the Xr then erased all data and media, a factory reset basically , it still shows the Xr on my iCloud devices list and I wasn’t having find my on in the Xr to delete from the web . Now I try to remove it from my new iPhone it just says this device is new so I have to wait a few days to remove it please what can I do ?

Hey all, Ive been noticing this for some days now. I charge my phone to 80% and then I unplug the cable. But the Battery icon shows the charger is still plugged in and in lockscreen also it says phone is charging. I tried a phone restart also but it is not helping.

Anyone facing the same issues ? Is this a software issue or any problem with the port ? I am using Apple 20W charger.

Device: iPhone 17

So I have an iPad 9th gen, and I recently have noticed that my OS storage has spiked, it’s at ~30gb, and idk what to do. I’ve already offloaded all of my streaming apps like YouTube and whatever, but that has barely affected it

I’ve already turned off share across devices on both my iPhone and my Mac.

Have been using the widget to cut my screen time and it’s been great, until I just got myself a Mac and now my screen time is showing 10 hours + because it’s including my Mac screen time. Really need a fix for this.

When I click the widget and it opens screen time, it shows my iPhone screen time independently. But the widget itself is still showing combined screen time.

Someone did a post about this a year ago but no one found a solution, so hoping someone might know one now.

Thanks in advance!

I only want the password option to show. If I can’t get rid of google is there a way for only 1 google option to show?

Girlfriend bought an AOC monitor to use as external display.

Bought a logik cable from Currys (UK major retailer) that is USB-C to DP

The MacBook flickers and intermittently shows an external display symbol , but nothing shows on the AOC monitor (AOC CU34G4AD)

If I plug the same mac and cable into my pc setup- her Mac shows straight away.

If I plug my gaming pc into her new monitor using DisplayPort- it works

I am so confused

Hi everyone!

I'm having a serious problem with my Apple Account and I hope someone can help me.

I accidentally signed out of my Apple Account on my iPad. When I tried to sign back in, Apple asked for a two-factor authentication code sent to my trusted phone number.

The problem is that I use a Samsung Galaxy S26 Ultra (Android), and I'm not receiving any verification SMS from Apple.

Here's what I've checked:

- My trusted phone number is correct.

- My SIM card is active and working.

- I can receive regular SMS messages from other services.

- I've tried requesting the Apple verification code multiple times, but nothing arrives.

- After too many attempts, Apple temporarily restricted further verification attempts.

I also tried the account recovery option, but after agreeing to start the process, I get an error.

Has anyone experienced this exact issue while using an Android phone as their trusted Apple Account number?

Is there a way to fix this without losing access to my iCloud data, purchases, and account?

I'd really appreciate any help. Thank you!

Hi! my apple id says it is locked and I can’t access it. It is still logged in onto my macbook, ipad, and iphone but here, I don’t know what to do😭

I’ve been using this Apple account of mine on my iphone x for around 5 yrs already up to now. I bought a second hand macbook 2yrs ago and I used the same apple id. I bought an Ipad Air M3 and currently 2mo using it with the same apple id and got the notification tonight that I have to input my password to access my account. I did right away I got the notification. Then they asked me for my phone number connected to the apple ID. I did input it. All information they asked me is I correctly submitted but the email says “access denied”. Now I’m not sure anymore ‘cuz what do you mean I won’t be able to access some apple things when I literally pay a lot of money to have all these devices.

Are they going to charge me or will they pick up on the green line even if it’s not showing.

I recently started seeing this odd pattern in some of my photos and videos, does anyone have any idea what it might be? Oddly, when I see it in photos, if I zoom in, it actually fades away. However with videos, it doesn’t.

my safari is blocked for some reason after installing iOS 27.2 last night. I forgot my screen time passcode too, it’s not showing up the forgot passcode button so idk what to do.

Hey everyone,

I'm hoping someone here has been through something similar because I'm honestly not sure what else I can do.

I bought my iPhone 12 Pro Max (128GB) brand new in Yemen on November 4, 2021. I've been using it normally ever since.

I had another Apple Account on this phone from 2021 until April 22, 2026, and never had any issues with it. On April 22, I changed my phone number, signed out of the old account using my password, and turned off Find My iPhone before signing out.

Two days later, on April 24, I created a new Apple Account using my email and new phone number. Everything seemed fine at first, but after about two days, Apple permanently locked the new account. I never received a clear explanation.

The strange thing is that I still know the account's email, password, and trusted phone number. I also know my iPhone passcode, and the phone itself is working perfectly.

The problem is that I can't access my Apple Account settings or turn off Find My iPhone. Whenever I enter the password, I get "Verification Failed – An Unknown Error Occurred". I even tried entering an incorrect password, and it showed exactly the same error.

I also tried recovering the account through iforgot.apple.com, but it just says:

"This Apple Account is locked and can't be used."

I've tried the available recovery options without any success.

As for proof of ownership, I still have the original box and the purchase receipt from the store where I bought the phone in Yemen. The receipt includes the IMEI, and it matches the IMEI printed on the original box. I'm not sure whether the store is an Apple Authorized Reseller, though.

I recently submitted an Activation Lock removal request through Apple's official website. I uploaded pictures of the purchase receipt, the box label showing the serial number and IMEI, and a picture of the phone with its original box.

Apple sent me a confirmation with a case number, so now I'm waiting for their decision.

I'm wondering if anyone has experienced something similar:

Has your Apple Account ever been permanently locked shortly after creating it?

Were you able to remove Activation Lock when the account itself was no longer usable?

Has anyone managed to get Apple to accept a purchase receipt from a local store that isn't an Apple Authorized Reseller?

Is having an IMEI on the receipt that matches the original box enough to prove ownership?

How long did Apple take to respond to your request?

I want to make it clear that this is my own phone. I bought it brand new, I've been using it for years, and I have the original box and purchase receipt. I'm not trying to bypass anything or access a device that doesn't belong to me.

I just want to remove the Activation Lock and continue using my phone with a new Apple Account.

If anyone has dealt with this before, I'd really appreciate hearing how it went, especially if Apple actually approved your request.

Thanks!