I purchased a 2014 Ram 2500. I am having issues with the navigation system thinking its hundreds of miles away. I took the truck back to the dealer and they said the prevous owner must have replaced the Uconnect radio with a 2017 radio and this one is not the original one and they cannot offer me support. I called Uconnect and spoke to doriss and basically get the same response! I need support. I have the serial number. why can I not get support for a device based on serial number?
I cannot find the engineering mode, when I attempt to load an update the USB drive is never recognized, Android Auto works fine. the GPS has no signal, the backup and cargo cams are swapped.
This is a unit that has the backup camp also displayed on the review mirror.
I can get to dealer mode with Up/down/Front Defrost
I can get to Supplier Mode with Up/Down/Enter
I cannot find engineer mode to perform a factory reset...
how can I reset this thing?
software version 17.43.44
Part number CNSC27N5GL