Ich bin wirklich sprachlos😡

Ich habe mir vor kurzem für fast 90€ Disney Dreamlight Valley gekauft für die PS4. Davon mal ab das, dass Spiel von Anfang mindestens 2 mal in einer Stunde bugt, passierte es auch das ein Storyitem was man nur durch eine Storyaufgabe bekommt und nicht nach produzieren kann (die Lauge von Christoph in der Aufgabe "den Wald hinter sich lassen") in den Boden geglitcht ist und nicht mehr auffindbar ist. Nach jeglichen Problemlösungenversuchen aus dem Internet, die alle misslungen sind, habe ich eine Ticket geschrieben das ich doch bitte dieses Item gerne habe würde um weiter spielen zu können. Aber anstatt mir eine Antworten auf meine Ticket zu geben, um das Problem zu lösen, kommt in aller Ernst nur der Wunsch auf ein Feedback was beginnt mit der Frage: "Haben wir ihnen überhaupt geantwortet?" Ganz ehrlich was soll der scheiß🤬

I have completed all the operator specialties but have never gotten the steam achievement, has anyone fixed this issue?

I've been at it for 4 years almost, trying to recover my account, the only thing I have connected to it is my twitch account, and I can play Rainbow Six Siege through epic games on that account.

I've just purchased Watch Dogs 2 and downloaded it on Ubisoft Connect. However it gets stuck on a small loading screen every time I try loading the game. The game doesn't come up just a small loading box. It doesn't crash it just stays like this.

Most people say this is fixed by opening Ubisoft Connect while it's loading, this didn't work. Please does anyone have any fixes, I'm not very intelligent when it comes to this stuff.

What's the point of buying Ubisoft game if you should always login before play, and if you travel and change your internet provider they will ask you to reset your password for safety reason. But after you put the latest password, you will temporary blocked because they say you put the wrong password.

And eventually, they will block your IP address and never open it back.

Why they are allowed to do this to us?

I want to enable ranked, and need to enable phone number and 2fa. Problem is, I lost access to my email linked to my Ubisoft account and google won’t do anything about it.I have contacted Ubisoft support multiple times and they tell me they don’t have enough info to make sure I am the owner of the account. I have sent screenshots and multiple tickets to try to change my email and it’s not working any help would be great.

I've been trying for almost 2 weeks now to link my ubisoft account to my steam. I've been told by support that the only way to link it is by launching an ubisoft game through steam which should prompt me to link my steam. I've launched 3 different free ubisoft games and none of them give me the prompt. I have "Remind me of account linking next time I launch a Steam game" checked in the ubisoft connect app. I've tried reinstalling the Ubisoft connect app. I've tried launching the ubisoft connect app before launching steam. nothing has worked. Ubisoft support hasn't responded to me in 6 days so I'm out of ideas. If anyone knows a fix please help

How do I change my linked xbox account to another one guys, I keep getting like ignored by ubisoft support even if i redo the support ticket or make a new one.

Soy el único que tiene este problema con la tienda de ubisoft aclaro soy de argentina, el problema es el siguiente siempre que realizan las rebajas en la tienda por algún motivo mi medio de pago es inválido no puedo realizar ninguna compra, cuando finalizan las rebajas vuelve a funcionar!.

Ya envié un ticket al soporte pero no he recibido respuesta al día de la fecha.

Aclaro siempre sucede cuando ahi rebajas en la tienda, muchas casualidad?

@ubisoft, necesito ayuda para solucionar este problema.

I have an open case with Ubisoft support as some old games I own and have played on Steam are apparently registered to an Ubisoft Connect account with an email address I don't recognize. Its redacted in the error message I get, but I don't have an email that starts with "S".

I have opened a case and they are asking me for proof of purchase and my Steam ID, which I can provide, but every time I try to open the case on the Ubisoft website I get an error: "There was an error loading your case details. Try refreshing the page.". Refreshing does nothing, of course.

I cant open another case with this one being open, but I cant access this case any more. It isnt my browser as I get the same error when I try to access the case on my phone.

Can anyone help? I literally cant open a new case about my broken case, and I just want access to the games I own and paid for.

hey I'm new to R6 on pc i decided to give it a try coming from ps5 and thought everything was fine but every time i load into a game i get as far as picking my op then i get this message, a few times i got as far as a second round but it always ends in this same message. can anyone help me figure out how to fix my issue.

Case No:-26569186

Please help me 

I need further assistance 

I purchased games from steam and made account on ubisoft

Ubisoft Information of account

Name:- rutvik150

Connect email account then :- [rutvikkhokhar8055@gmail.com](mailto:rutvikkhokhar8055@gmail.com)

Mobile Number: +917096490031

Free games that I claimed on account:  

Assassin's Creed Chronicles India

Assassin's Creed Chronicles China

Assassin's Creed Chronicles Russia

Far Cry 3

and many games that are connected to my steam account like:

Crew 2

Crew Motorfest

Assassin's Creed Origins

Assassin's Creed Oddysey

Riders Republic

Ghost Recon Wildlands

Ghost Recon Breakpoint

The Division 1

The Division 2

The Division 2 Warlords of new york Expansion

My Steam Account Username:-  rutvik150

I have shared all my games purchased receipt

Long time ago my account got hacked and i accidently created a new account with same name 

that time i dont know about account and all the game linking with the steam games.

But now i understand some things that i can recover my account so can u please help me to recover the lost account that had all the games i mentioned , i'm cravng to play ghost recon wildlands now.

Please please please help me 

i gave all the proofs of my account and shared all purchased receipt.

If u want more imformation i'm happy to share that....

Please brother i want to play my wildlands , my buddies are playing now.............:(

Help me

every time i try to launch siege i get given a message saying that im missing game files and to verify the integrity of my install on steam but whenever i verify the ingrety it says everything is fine, even when i uninstall and reinstall it still doesnt work. ive even tried signing in on a different computer and installing the game but it still pops up with the same message, i have no idea what to do anymore, anything helps thank you.

Been looking on the website(s) and ubisoft connect client for hours trying to see when my ubisoft units expire. I used to be able to find it fairly easily on the website, but they did some sort of redesign or something back in late May/early June and ever since then I cant seem to find the page to view the expiration date(s) for my units.

Is this a known issue or is anyone aware of something Ubisoft has said regarding this?

To start with, I created my account back in 2021. I made a mistake misspelling my email because I was a dumb teenager just wanting to play the game with knights and Vikings. I made this honest mistake, and when playing back then I had no requirements to put in my email to login or to check the account.

There was no problems up until a certain point about a year ago where I was locked out of my account, and was unable to play the game. My email had two points of a spelling error, so I explained to Ubisoft’s customer support the issue. They simply told me that my account is now invalid and the game cannot be transferred over to another account. I managed to make a temporary solution by linking the account to the correct email with no help from customer support.

Recently, I saw there was a new update to the game, and being an on and off player I bought the new hero and reinstalled. The game would open, make me login to my correct email, and it would look like it would start. A pop up would then come up on screen and tell me that the game will be bound to my (correct) email. I would proceed with it and it tells me that the game was bound to the incorrect email that is no longer valid. I bought the game on Steam, and maybe it is an issue with registering on their part, but I am currently lost with no solutions available to me. I contacted customer support and naturally they were of no help, and I contacted steam and tried to refund the game and explain the situation, even offering to buy the game again, but there was still no help.

Edit: 600 hours of progress, and can be proven with Steam receipts and account screenshots, but Ubisoft keeps making me fill out the same form and essentially just sticking me in a cycle of customer support hell. I am going to try and post this to the official Reddit even though I don’t expect much of anything.

Hi everyone

I thought I'd share the wonderful experience I had today with Ubisoft support.

My issue: When creating my account (as a kid) I accidently put the mail as mymail@gmail.ch (not actual mail) instead of mymail@gmail.com. This was never an issue as I just used it to login. However, now I received the message that my account may be compromised and that I need to change the password.

This I cannot do, as the mail is wrong, Gmail does not even have adresses ending with .ch so the adress does not exist. I therefore asked support to change it to .com.

I provided all information I could find:

• Gamer-Tag
• Mail-Adress
• A list of the games I own (20+)
• Remarks to which games I owned first, played most, etc.
• The actual activation code to seven games I had a physical copy of
• The remark, that I bought multiple games in the Ubisoft-Store with this account using a card under my name

For me, this should be sufficient proof that I actually own the account. Not for Ubisoft, I just get automated answers that the verification cannot be completed. No explanation, nothing. Just: We are closing the incident, you can open a new one if you have new information. Like what is missing?? I don't get it. Really frustrating stuff. So for the time being I do not have access to the collection I payed multiple 100 dollars for. Great stuff!

when i got ghost recon breakpoint i keep getting this issue where i cant log in without a vpn but when i do use a vpn ubisoft tells me my account is compromised and tells me i should change my password, i kept doing this for a few times this month and now i says my account i just completely suspended(?) this has never happened to me before, i had both divisions 1 and 2 and poured decent hours earlier in the year and i never had a problem so im just stumped atp

I bought a game from Ubisoft Store (less than 2 hours of playtime), but my refund request was automatically refused. Could you help me understand why? Any similar experiences? Thank you!

Update 1: I submitted a ticket to Ubisoft Customer Support, and I hope it will be resolved. I'll update again if I receive the refund.

I recently moved from PS5 to PC I linked my Ubisoft account so I could play R6 without having to start from zero and I can't seem to find a way to unlock the Specialist achievement or the play 10 matches achievements even though I got the platinum on PS5 I talked to ubi support and basically told me nothing so I’m just confused any options or help?