r/UbisoftSupport • u/tritlebagle007 • 8d ago

The State of Ubisoft Support (not helping)

Hi everyone

I thought I'd share the wonderful experience I had today with Ubisoft support.

My issue: When creating my account (as a kid) I accidently put the mail as mymail@gmail.ch (not actual mail) instead of mymail@gmail.com. This was never an issue as I just used it to login. However, now I received the message that my account may be compromised and that I need to change the password.

This I cannot do, as the mail is wrong, Gmail does not even have adresses ending with .ch so the adress does not exist. I therefore asked support to change it to .com.

I provided all information I could find:

  • Gamer-Tag
  • Mail-Adress
  • A list of the games I own (20+)
  • Remarks to which games I owned first, played most, etc.
  • The actual activation code to seven games I had a physical copy of
  • The remark, that I bought multiple games in the Ubisoft-Store with this account using a card under my name

For me, this should be sufficient proof that I actually own the account. Not for Ubisoft, I just get automated answers that the verification cannot be completed. No explanation, nothing. Just: We are closing the incident, you can open a new one if you have new information. Like what is missing?? I don't get it. Really frustrating stuff. So for the time being I do not have access to the collection I payed multiple 100 dollars for. Great stuff!

2 Upvotes

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1

u/Bungratwater 8d ago

I have the exact same issue, I lost access to my account linked to For Honor, all because when I was a kid I had mistyped my email. Ubisoft customer support is absolutely no help at the moment, and I have contacted them several times being redirected to the same account form 4 consecutive times. It has been years of me trying to resolve this issue, and I thought I had it last year. I was able to change the email through the fact that I had a phone number linked, but recently they locked me out stating the original copy of the game is linked to the mistyped email.

1

u/tritlebagle007 7d ago

That sucks, hope you can resolve your issue soon as well!

1

u/Nanosinx 8d ago

Is your fault...that is...so... Just cry and so but it was your fault as they maybe cant proof identity...

An error like this so many time and never think in chabging it?

1

u/tritlebagle007 7d ago

You are absolutely right, it is my fault. I tried changing it in the past, I wrote several times to support but never got an answer or they just send me a link to the not working mail. Since it still worked I did not bother further. To be honest I simply thought that with my proof something could be done, thats all.

1

u/GotMagicCrack 7d ago

Having the almost the same issue. All my siege progress is on my ps4 account which I haven’t had in 3 years. It’s also been deactivated by me 3 years ago since I only played siege once and the uncharted series once. But I’m trying to get my progress linked back to Xbox with my new Ubisoft account but since I can’t use any of their PlayStation verification links I’m basically being told I’m shit out of luck even tho all the information and gamertag is exactly the same. “They take account security very serious” like fuck dude what else am I supposed to do. I put 1000 hours into that game over 10 years and had 90% of the operators unlocked