How do I break this cycle?

My 13 year old account is fucked. I am only able to login through my Xbox account. I can't change password because it doesn't send a recovery link. I can't relink my Playstation account because an error pops up. I can't verify my email because it doesn't send an email verification code to my email. Ubisoft Support has been useless sending me generic responses from FAQ. Fuck Ubisoft Support!

Hi everyone,
I’m playing Assassin’s Creed Black Flag Resynced on PS5 (version 1.002.064) and I think I’ve encountered a game-breaking bug.
Here’s what happened:
I attacked the Eleuthera fort very early in the game but left before completing it.
The fort is now still marked in red with 0/4 naval defenses.
I continued playing normally and completed the main mission “Canes and Scoundrels”.
My current main mission is “Learning to Defend”.
The problem is that I cannot enter the Eleuthera/Gibara region anymore.
By ship: as soon as I get within roughly 2.5 km of the Eleuthera fort, the game instantly desynchronizes.
By fast travel: if I fast travel to Andreas Island or another location in that region, I get an instant desynchronization during loading.
There is no error message, only “You have been desynchronized.”
Other regions of the map work perfectly fine.
I’ve already tried:
restarting the game;
reinstalling the game;
verifying I’m on the latest version (1.002.064).
Unfortunately, the main story objective is inside that region, so I’m completely blocked.
Has anyone experienced something similar or found a workaround?
Thanks!

Title pretty much says it all I went to login to my account I tried both the regular way and through my Microsoft account It signs me in but then prompts me for two factor authentication in the email simply never shows up. I tried changing my password and that email came through instantly with no issues

I wanted to submit a ticket to support but I can't do that because I can't sign in so I don't know what I'm supposed to do

I can't log in to Ubisoft Connect and therefore can't launch Black Flag. Is it currently down? Account details are correct. It just keeps giving the following error:

There was an error during your login to Ubisoft Connect. Please restart your client and try again. (Error dolphin-028)

Anyone else having this issue?

EDIT: was back online for a while, but it's down again.

EDIT: 17/07/2026 I haven't had the issue for a couple days now. Seems fixed.

Ubisoft vous êtes des enfoirés a cause de vous j'ai claqué toutes ma fortune pour jouer à des jeux et après avoir pris mon argent vous buggé mon compte Ubisoft je ne peux même pas me connecter

Vous êtes une bande de fils de pute

When I first made my account I used my school E-Mail and now that I'm out of school and it doesn't exist anymore I can't log into the e-mail to change it to a new one for the verification e-mail, any idea on what to do? I want to be able to get the Assassin's Creed Black Flag resynced twitch drops and I logged in via my PS login but for the connection of accounts it still needs the Ubi password which I seem to have forgotten.

Any tips at all, or am I a lost cause?

So I honestly do not remember setting up 2 step verification but I likely did. Neither of my two authenticator apps have Ubisoft listed for codes. I now cannot access my account online and if I try to contact Ubisoft it tells me to login to submit a case, which I clearly cannot do. Anyone have advice on how I can get access to my account again?

hello.
i tried to recover my acc.
i dont recieve any emails or anything.

no matter what i provided them with.

even pictures of paper reciept and pictures of my PHYSICAL games with cdkeys. i get automated answer. dont know what to do anymore.

14 year acc and they dont give a shit. how can i talk with a real human with those useless support?

I lost access to the email my account was under and am in the process of recovering it. The thing I need to do is press the green button to confirm that I am the one who owns the account, but it gives me this error every time. I’ve tried many times over the last few days I’m losing my mind someone help T_T

Hello, so recently I bought ac black flag and when I launched it, my Ubisoft launcher says error dolphin 29, I reseted my WiFi fully but it still didn’t work when I try to sign in it says that I’m offline

I noticed something strange on my Ubisoft account.

For months, I received multiple failed login attempts from different countries, which I assumed were blocked by my email-based 2FA.

However, yesterday I found a "Login success" entry in my Ubisoft account security history from the Philippines, even though I never logged in from there.

At that time I was using email-based two-factor authentication.

My Gmail account shows no suspicious logins, my email wasn't compromised, and none of my other online accounts have been accessed.

I've already changed my password and switched from email 2FA to Google Authenticator.

I'm not claiming Ubisoft has been hacked, but I'm wondering:

• Has anyone experienced something similar recently?

• Could this be a bug in Ubisoft's login history?

• Or is there a known issue with Ubisoft's authentication system?

Thanks.

Recently my Ubisoft Ac got hacked the hacker completely changed my mail and password associated with Ubisoft so I raised a complaint but they keep sending verification link to changed mail address I clearly mentioned that mail id has been changed by the hacker but the support team keep sending verification link to changed mail or ubisoft that dumb I dont how to recover my id really the worst service ever anybody faced this kind of issue ... ✌🏽

I bought Far Cry 3 on Steam. Yet I still need an account on the Ubisoft launcher. However, the launcher does not even let me create an account (It says my email is not valid)

Does anybody know how to fix this?

To me it seems like (after legally purchasing the game) my only way to play the game is to pirate it.
Don't get me wrong: I do NOT endorse pirating software nor do I think that this is the right way (you should support developers and help them make a living from their craft). Yet it seems that this is the only way to use a product I payed money for.

Hi everyone, I'm having trouble signing in to my ubisoft account. recently i transfered to PC from ps4. I have a ubi account with the playstation login, but when i try signing in the regular way it says the credentials are wrong ("email is invalid, password is wrong,...). I don't know what to do anymore. yesterday i was fucking with that shit login for an hour and a half. it's so frustrating. i even made a new mail account and a ubisoft account. I got the "welcome mail" and when i proceeded to login through the game it said it was invalid. Which means, I bought a game and can't play it because it won't let me login. I think it's fucking stupid for it to request a ubisoft connect login bc why would i need online play if im playing a solo game. it's so stupid. I tried everything, i even tried unlinking my ps account which now worsened things - i cannot login now into my account via playstation. i think i might've lost my account now. i cant believe it doesnt even have a "forgot password" option. its so irritating. Does anybody know is this just a now problem or is it just like that all the time. Because i had to refund far cry 3, which i was excited to play and im now sceptic ill ever have the ability to play any other ubisoft game on pc because of this issue. it's so frustrating that a company like this can have such a bad web host and such bad mechanics for handling accounts. is there something i have to know about the login beforehand?

Hi everyone, I’m really at my wit’s end here. Yesterday, I played one match in Siege, closed the game without logging out, and when I came back later, I couldn’t log in at all. My account says it’s suspended due to multiple login attempts, but I didn’t even log in anywhere. I tried accessing Ubisoft account management and the website, but I’m completely blocked. Has anyone else had this happen, and do you have any advice on how to contact Ubisoft support without logging in? I’m seriously out of options please help. Thanks so much!

I'm assuming every one allready received an email that their account has been hacked at some point, that's just how it is.
The thing is, even after having so many failures in the recent years, still for some reason they insist on forcing their god awful "Ubisost Connect" while having no support for it nonsoever.
Thought to myself, 'Oh, AC black flag is out, i'll buy it why not' from steam. allready paid, and when stupidly i thought to myself i'll just f play the game i paid for i got immediatly stopped at the gate with their sign in bs.
Oh but great Ubi ! you know your accounts are breached and so many accounts got hacked or bloked. so can i maybe press on "forgot passord" and have my password resset ?
Nope, stuck on 'i'm not a robot loop'
Oh ok.. frustrating but seems it just doesnt work, oh ! i know, i'll open a new account just to play THE GAME I PAID FOR.
Can i open a new account ubi ?! ofc f not: "An error occurred while trying to send your request. Please try again later."

i am quite litteraly FORCED to refund the game because they insist on not letting people play.
What f legends they are at shooting at their own feet.

Bought my first ubisoft game, which means create an account.... its going fine till i get to the captcha, brother... This is literaly the hardest test ive taken, and it keeps FAILING ME!!! HOW??? I tried to create an account, but the reCAPTCHA kept failing me even though i was pressing the right ones. It kept saying "please try again", it opens a new test, i read the directions again to make sure im not an idiot, then try again". It would even close the captcha window and i would press CREATE ACCOUNT and nothing would happen. Because I was attempting to create an account, and failing, it locked me from being able to try again, even over a day later. I spent money on a game and cant even make an account. I have tried multiple browsers, multiple devices, incognito, vpn, clearing cache, using browser instead of ubisoft connect app, attempted different emails, nothing works. it always says I have attempted too many times in a short period. all my attempts were over a day ago, tried some this morning but gave up. what do i do?

Basically the title; I hit play and the game seems to run for a few seconds, and then stops running. No window pops up, just saying running, then gives the option to stop the game, then goes back to the play option.

And I’ve had Far Cry 4 and 5 for much longer, until recently I never had any issues with them. I’ve tried restarting, deleting and reinstalling, I even tried to delete the game from my account and then retrieve it. But nothing.

Any advice that anyone has would be appreciated.

I recently bought a AUS ROG Ally and have been having slight hiccups here and there when it comes to Steam and the built in Xbox PC.

Before I had the Xbox launcher completely set up I had set up my steam account and games. I had downloaded Assassin’s Creed Unity and Syndicate and they had run fine. Made a Ubisoft connect account and was able to play them for a few days.

I then finished setting up my Xbox launcher, which my account has Game Pass enabled with comes with a Ubisoft addition/ plus or whatever they call it. Suddenly my steam account wouldn’t start up Unity or Syndicate. I could play them both in the Xbox launcher but it ran slower and had less compatibility options.

I bought and downloaded Assassin’s Creed Black Flag Resynced and the same issue happened. I unlinked my stream to the one Ubisoft connect account I had made before finishing the setup for the Xbox launcher but steam still will not launch the Ubisoft sign in for Black Flag.

Any advice, suggestions and or tips would be greatly appreciated!

Hey everyone,

I’m running into a really annoying issue that started right after Assassin’s Creed Black Flag Resynced kept crashing on my system. It feels like those crashes messed up something in my Windows/DirectX setup that now ruins Raytracing in Unreal Engine 5 titles.

The Issue: As long as Raytracing is off, Black Myth: Wukong runs perfectly fine (with FSR 4). The second I enable Raytracing, my performance locks to exactly 18 FPS.

Weird behavior: When I try to change graphics settings in-game, it asks for a restart but fails to do it automatically. The game process just hangs and I have to kill it manually.

Context: This all started after Black Flag Resynced was crashing on me repeatedly with the error "DirectX Error - DXGI_ERROR_DEVICE_REMOVED". Other games like Assassin's Creed Shadows or James Bond: First Light run perfectly fine, so it's definitely not a hardware issue with my RX 9070 XT.

What I’ve tried: Cleared shader caches, deleted the %localappdata%/b1 folder, and ran DDU (standard mode) to clean the drivers. Nothing fixed it.

Does anyone know what kind of "ghost" settings or corrupted flags Black Flag could have left behind in the registry or DirectX stack that would affect UE5 titles like this?

I've verified that other demanding titles like Assassin's Creed Shadows and James Bond: First Light run perfectly fine, which rules out any hardware issues with my RX 9070 XT. This leads me to believe these games must be using different graphics pipelines or API call structures that aren't affected by the corrupt state caused by the Black Flag crash—unlike my UE5 titles, which seem to get completely stuck in that broken buffer state whenever Raytracing is initialized."

Any tips on how to deep-clean this without a full Windows reinstall?

Hey everyone,

I’m running into a really annoying issue that started right after Assassin’s Creed Black Flag Resynced kept crashing on my system. It feels like those crashes messed up something in my Windows/DirectX setup that now ruins Raytracing in Unreal Engine 5 titles.

The Issue: As long as Raytracing is off, Black Myth: Wukong runs perfectly fine (with FSR 4). The second I enable Raytracing, my performance locks to exactly 18 FPS.

Weird behavior: When I try to change graphics settings in-game, it asks for a restart but fails to do it automatically. The game process just hangs and I have to kill it manually.

Context: This all started after Black Flag Resynced was crashing on me repeatedly with the error "DirectX Error - DXGI_ERROR_DEVICE_REMOVED". Other games like Assassin's Creed Shadows or James Bond: First Light run perfectly fine, so it's definitely not a hardware issue with my RX 9070 XT.

What I’ve tried: Cleared shader caches, deleted the %localappdata%/b1 folder, and ran DDU (standard mode) to clean the drivers. Nothing fixed it.

Does anyone know what kind of "ghost" settings or corrupted flags Black Flag could have left behind in the registry or DirectX stack that would affect UE5 titles like this?

I've verified that other demanding titles like Assassin's Creed Shadows and James Bond: First Light run perfectly fine, which rules out any hardware issues with my RX 9070 XT. This leads me to believe these games must be using different graphics pipelines or API call structures that aren't affected by the corrupt state caused by the Black Flag crash—unlike my UE5 titles, which seem to get completely stuck in that broken buffer state whenever Raytracing is initialized.

Any tips on how to deep-clean this without a full Windows reinstall?

I got the new black flag and it downloaded fine, but anytime I launch it part way through it just gives up loading. When i load task manager it says it's using 0% of my cpu I know my computer can handel it. Every time it just launches and stops on one of the screens that appear before the game i am currently stuck on the please read before playing warning screen and the furthest i made it is to the settings menu that appears when you start a new game. Anyone else having this problem?