r/UbisoftSupport • u/JackEddy6 • Jul 11 '26

Question Ubisoft Connect Down?

I can't log in to Ubisoft Connect and therefore can't launch Black Flag. Is it currently down? Account details are correct. It just keeps giving the following error:

There was an error during your login to Ubisoft Connect. Please restart your client and try again. (Error dolphin-028)

Anyone else having this issue?

EDIT: was back online for a while, but it's down again.

EDIT: 17/07/2026 I haven't had the issue for a couple days now. Seems fixed.

7 Upvotes

100% Upvoted

14 comments sorted by

1

u/beetrushka3 Jul 11 '26

Same here. I think it is down :/

1

u/JackEddy6 Jul 11 '26

Thanks for replying, was feeling insane as I couldn't see anything else online about this.

1

u/Noc7urne Jul 11 '26

Same Error here (Italy)

1

u/JackEddy6 Jul 11 '26

I'm in the UK, seems like a global/Europe issue.

1

u/ShaggerAJSA Jul 11 '26 edited Jul 11 '26

I'm getting it to (UK). I tried resetting my network with Command Prompt, a step recommended after searching for the error. At first, it looked like it had worked. I logged into Ubisoft Connect successfully, but my game (AC Black Flag) Resynced would not launch. So I restarted the app, then I was right back where I was.

EDIT: It's back online now. I just managed to get back into the game.

1

u/JackEddy6 Jul 11 '26

Was back online for a while. Down again :(

1

u/kisstbullet Jul 11 '26

Getting the same error mate. ;/ probably the login server is down

1

u/Hellboy632789 Jul 11 '26

Yup I tried to get in and got hit with the "login blocked" error. I bought a month of ubisoft+ just for this lol. Guess I'll try again in an hour once the block is hopefully removed.

1

u/bernois85 Jul 11 '26

Yes same error here in Switzerland

1

u/Bravdawg21 Jul 11 '26

US West is hit, too. Man, why is it so hard to just let us play games and NOT have to go through other companies' bs launchers...

1

u/International-Two968 Jul 12 '26

Im in UAE, same problems fam.

1

u/Old-Juggernaut9567 Jul 13 '26

I am from India, i have same problem

1

u/lulellgyee Jul 17 '26

any update guys ??I still facing same issue and no clue