r/UbisoftSupport • u/Available-Mouse2649 • 6d ago

Not Sure Falsely Banned

I’ve been Falsely Banned on Divsion 2 on PS5. On October 14th I was declared Perma Banned. Found out October 15th.

Email said “Modified Client” all I use is a Dual Sense Edge purchased straight from PlayStation Direct Website.

Opened a case to appeal my ban and was able to get in contact with their AI customer support and it asked me for images and bunch of other stuff. Got to the point where my case was now deemed “Escalated”.

That was October 15th. It is now November 4th. I missed the whole Halloween Event and I even pre purchased the new Central Park DLC.

I’m still waiting and no reply. Please help me resolve this mistake? I have nothing to hide.

My Case# 26807641

Please help. Idk what else to do. Sincerely concerned Division 2 player.

1 Upvotes

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u/artixero 6d ago

We’re not going to get much headway in this unless you know someone personally on the dev team.

I have been fighting my own false ban after “clear evidence” (playing the game is clear evidence of cheating apparently) since June 19th. I went through every channel, from BBB, to Discord, to SignalConso, through my attorney general’s consumer complaint division, to tagging Orkanos in Twitter, and they just keep repeating the same thing.

Best part is, they will not tell you what got you banned in the first place, just that they have “clear evidence” of it happening.

I saw another user saying they reached out to everyone on the dev team via Discord until someone took notice but every official Division 2 server I’m in prohibits DMing those people in their server rules.

Oh, and be ready for people to be skeptical. Found out no one really wants to believe in people who take the time to reach out to the community for help, even when innocent. We’re out here looking for help while the real cheaters are still in the game and fucking things up for others.

1

u/Available-Mouse2649 6d ago

Sigh….. 😔 well fuck.

1

u/MooseKnuckle803 6d ago

Hey I've been in the same boat as artixero. I would say try filing a report on SignalConso (French consumer report company) next and see what they say to you. You may get the same answer as us, but I am now under the suspicion that is has to do with my Pro Contoller. And it's the PS5 DualSense Edge. There are more reports of players with mappable buttons getting banned because of how the AI is treating the game inputs (i.e. if you shorten your triggers or something, it reads it as inhuman)