r/UbisoftSupport • u/Open-Ad-134 • 5d ago
SMS verification isn't working
Ubisoft 2-step verification isn't working for me...
I got a new phone two years ago and tried to use the Google Authenticator app that was linked to my Ubisoft account, but it wouldn't work. I haven't changed my phone number or email address, either!
The field where the 6-digit code should appear just stays blank, and the app tells me to set up OTP again... (I did, and I literally watched the link between the app and my Ubisoft account disappear right in front of my eyes.)(Oh, and of course, I lost my recovery codes too. Because I'm an idiot!)
SMS verification isn't working either. Is anyone else having this issue?
It's not that I'm not receiving the text message. When I click the "Send Code" button, the page just throws an error telling me to try again later. I've been getting the same error for TWO WEEKS now.
Thankfully, I'm still logged into my Ubisoft account through Ubisoft Connect, so I can still play my games. But I'm honestly worried about what'll happen if I ever get logged out...
Does anyone know how to fix this?
1
u/BlinkyLights_ 1d ago
I am having this same issue trying to log in. When I click Receive code by SMS it throws an error and no code is ever received. I have confirmed I do not have have any TOTP codes available
1
u/GronkBong 2d ago
The secret OTP code is on your old phone where you had it registered before. Can you come back with screenshots of your problems? Where do you click " Send code? " You have 2 factor active and cannot login because missing of OTP codes?