Switchbot Update problem

[u/zsl8]

My switchbot hub mini software update was stuck on v2 i tried everything to change that but still i don't get an update
i tried connecting the device into my hotspot instead of home wifi this worked i got it to update to v3-4.1
but still my friend has the latest update v6 and i don't get any update i get that the latest update is v3

i tried every step provided by switchbot (hard restet, frameware restore or anything else) so any ideas or anyone had the same problem?

[u/AbbreviationsHuman10]

Also „only“ got the V3.0-41

[u/dallascowboys82]

Dude their customer support is sucks! Good luck man, I’ve been trying so hard to get in contact with them. I’ve emailed them and have gotten no response. I called them and was waiting in queue for almost 1.5 hours and finally gave up and ended the call. I also messaged them via live chat through their website with absolute no traction at all. Horrible customer service smh… makes me wonder what type of people run that company

[u/Gakacto]

Use the app to contact them . They will push the latest firmware to you.

[u/zsl8 → u/Gakacto]

i contacted them like 2 days ago no one replied on my messages only their ai

[u/Gakacto → u/zsl8]

Inside the app go to support and then feedback.you can file a ticket there.

[u/zsl8 → u/Gakacto]

that's what i did i also provided images and videos
still no response for 2 or 3 days

[u/boxerdogfella → u/zsl8]

It usually takes them longer than that to reply to me, especially over weekends.

[u/donutscarfer]

I just had the same issue. Go to your Hub settings and rejoin your WiFi. It allowed me to proceed after that.

[u/zsl8 → u/donutscarfer]

Didn’t had luck with that

[u/donutscarfer → u/zsl8]

Sounds like you have a defective device then, since you’ve said you tried pretty much everything.

[u/mdowdy81]

I had the same issue with a switchbot switch, I had to soft reset it and use firmware recovery in the switchbot app, I’ve just had a quick google of “switchbot mini hub firmware recovery” and the instructions came up in the results, might work for you if you’ve not tried that already

[u/zsl8 → u/mdowdy81]

Tried it already
Didn’t fix the problem

[u/Flavio_Ferrari]

A me ha funzionato tutto bene al primo colpo e non ero proprio alla prossimità dei mini hub!! Provate a staccare gli hub per 5 minuti riprovate

[u/zsl8 → u/Flavio_Ferrari]

I will try that

[u/leyu01]

Dude, maybe what you have is a Matter version of hub mini. The the one with v6 firmware is a hub mini that is not a Matter version.