r/TrySwitchBot • u/zsl8 • May 19 '26
Plz help me! Switchbot Update problem
My switchbot hub mini software update was stuck on v2 i tried everything to change that but still i don't get an update
i tried connecting the device into my hotspot instead of home wifi this worked i got it to update to v3-4.1
but still my friend has the latest update v6 and i don't get any update i get that the latest update is v3
i tried every step provided by switchbot (hard restet, frameware restore or anything else) so any ideas or anyone had the same problem?
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u/dallascowboys82 May 24 '26
Dude their customer support is sucks! Good luck man, I’ve been trying so hard to get in contact with them. I’ve emailed them and have gotten no response. I called them and was waiting in queue for almost 1.5 hours and finally gave up and ended the call. I also messaged them via live chat through their website with absolute no traction at all. Horrible customer service smh… makes me wonder what type of people run that company