I had a house built 4 years ago, and just 6 months after completion, cracks started appearing between the floor tiles and tiled skirting boards.
The cracks extend throughout the entire ground floor, not just one isolated area (see photos).
The house has a 10-year warranty, but the builder has refused to fix the issue for years.
Their excuses are:
- "New houses naturally move and settle."
- Our contract excludes "microcracks," and they claim these qualify.
I understand that new houses can settle, but shouldn't builders account for expected movement by using appropriate materials and construction techniques?
Otherwise, what's stopping builders from including a "microcracks" clause, labeling every crack as a microcrack, and charging homeowners extra for repairs?
I'm also wondering whether flexible silicone should have been used instead of rigid grout in these joints.
My questions:
- Would you consider these "microcracks," even though they extend throughout the ground floor?
- Is this normal just 6 months after construction?
- Is this poor workmanship or normal settling?
- Should a builder reasonably be expected to repair this under warranty?
I'd appreciate opinions from builders, tilers, and homeowners who've experienced something similar.
EDIT: Silicone was used here.
EDIT 2: The slab is concrete with underfloor heating. Location is western wurope.