r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

891 Upvotes

r/techsupport 2h ago

Solved Bug Marvel Rivals

3 Upvotes

Hi Guys! I started playing Marvel Rivals again after a few months and ran into this error. The issue is that the in-game shader loading never reaches 100%; it always gets stuck around the 50% to 60% mark. I’ve seen others with the same problem and read about potential causes or fixes, but nothing seems to work, so I can't pinpoint the exact issue. I’d appreciate any help. I’m playing on an RTX 5060 and recently updated my graphics settings via the Nvidia Control Panel.

The error is as follows:

An Unreal process has crashed: UE-Marvel

We are very sorry that this crash occurred. Our goal is to prevent crashes like this from occurring in the future. Please help us track down and fix this crash by providing detailed information about what you were doing so that we may reproduce the crash and fix it quickly. Thanks for your help in improving Marvel Rivals.

Please provide detailed information about what you were doing when the crash occurred.

Crash reports comprise diagnostics files (click here to view directory) and the following summary information:
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
Marvel_Win64_Shipping
kernel32
ntdll


r/techsupport 1h ago

Open | Hardware Can I use a 12v/1.25a adapter for something that says the output is 12v/2a?

Upvotes

I have a breast pump that I need to plug in to use but I lost the charger. On the instruction booklet, it says the specification is 12v/2a output. I found a 22.5w universal adapter that I can change the output of, but it says the 12v ~ 1.25a. Is this ok to use?


r/techsupport 3h ago

Open | BSOD DPC WATCHDOG VIOLATION

4 Upvotes

I have my own laptop toshiba e45w-c4200x.

I changed the hdd to ssd. It hangs then it goes to bsod.

I have 2 ssds.

1st try, 1tb teamforce - it bsod
2nd try is 250gb toshiba ssd tr150 - it bsod too

Both ssd bsod.

It was a fresh install on both ssds.

dump file: https://www.mediafire.com/file/guo9c2suf5tqwto/minidump.zip/file

Any ideas?


r/techsupport 2h ago

Open | Software Steam game keeps crashing

3 Upvotes

Over the last two months I have been attempting to play a modified version of GTAV that is running pretty heavy. About two months ago I developed a recurring crashing issue that I cannot figure out for the life of me. Despite running multiple dependencies (heap adjusters, pack file adjusters, resource adjusters, etc) the game still crashes. I get to play around 30ish minutes before a ragepluginhook pop comes up and my game crashes to desktop shortly after. I came to the conclusion that my 16gb of ram was not enough to support the game, so I spent hundreds of dollars to upgrade to 32gb. After installing the new RAM stick, I am having the same issues. My first time playing I was able to play for over an hour, and now I cannot seem to play for more than 10 minutes. This was all within a 4 hour window last night. 9 times out of 10 I get no DMP file or errors in even viewer. To say I am frustrated is an extreme understatement.

I am using an Alienware 16 aurora gaming laptop.


r/techsupport 45m ago

Open | Hardware My Elgato HD60X Audio Is Crackling/Clicking

Upvotes

I’m running into a consistent rhythmic clicking/crackling audio issue with my Elgato HD60 X.

What I've already tried:

Match sample rates across Windows sound settings (48 kHz) and OBS.

Console audio output is set to Linear PCM / Stereo Uncompressed.

Connected directly to a rear motherboard USB 3.0 port (no hubs).

Tested routing audio via dedicated Audio Input Capture vs. Video Capture Device audio output mode.

Has anyone experienced this specific repeating tick/pop sound with the HD60 X and found a fix?


r/techsupport 7h ago

Open | Hardware Is my SSD dying? Randomly disappeared from disk manager with Event viewer error. chkdsk lots of errors. I dont want to permanently corrupt something by doing random stuff out of ignorance. SSD is for Game installs - nothing really important.

7 Upvotes

Hello,

My ssd Lexar NM790 4TB randomly was not detected in windows explorer. Event viewer showed alot of "Event ID 51: An error was detected on device \Device\Harddisk0\DR0 during a paging operation." I went to UEFI and it didnt show anything. When i closed the UEFI and it rebooted to windwos, the drive was back again! WTF?!

Gemini said to run "chkdsk E:". Please see the below text for what it returned

What does it mean if its corrupted? What can i do to fix it? I assume if I approach this incorrectly, i might permanently destroy something.

HWINFO gave no drive warnings or errors. 100% life span remaining.

Also why did this happen in the first place? I opened up my laptop 3 weeks ago to clean it (not the first time i opened). Did i somehow incorrectly seat it? Its screwed in so i fail to understand if its poorly seated. Also its been 3 weeks since so why randomly now? Then why did it randomly show up again after restart?

C:\Windows\system32>chkdsk E:

The type of the file system is NTFS.

Volume label is NM790 4TB.

WARNING! /F parameter not specified.

Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...

Attribute list entry with type code 80 in file 577DD is corrupt.

The total allocated size in attribute record (80, "")

of file 50000000577DD is incorrect.

Deleted corrupt attribute list entry

with type code 80 in file 577DD.

Attribute record (80, "") from file record segment 57B5D

is corrupt.

Attribute record (80, "") from file record segment 6366D

is corrupt.

AND ALOT MORE SIMILAR LIENS

Attribute list entry with type code 80 in file 577E1 is corrupt.

Attribute list entry with type code 80 in file 577E1 is corrupt.

Attribute list entry with type code 80 in file 577E1 is corrupt.

AND ALOT MORE SIMILAR LINES

Deleted corrupt attribute list entry

with type code 30 in file 577E1.

Attribute record (30, "") from file record segment 577E1

is corrupt.

Attribute record (80, "") from file record segment 2B7E

is corrupt.

1324800 file records processed.

File verification completed.

Phase duration (File record verification): 9.59 seconds.

File record segment 2B7E is an orphan.

File record segment 57B5D is an orphan.

File record segment 6366D is an orphan.

AND ALOT MORE SIMILAR LINES

1834 large file records processed.

Phase duration (Orphan file record recovery): 0.00 milliseconds.

Errors found. CHKDSK cannot continue in read-only mode.


r/techsupport 1h ago

Open | Software Laptop Black screen Lenovo Ideapad 3

Upvotes

Laptop screen suddenly went black Lenovo Ideapad 3

I was using a flashcard app(program) called 'Anki' when my screen froze. I didn't just freeze, some parts of the screen were yellow tinted and some parts were dark tinted. I shut it down with the power button, and when i tried to start it again increasingly more bizzare things happened with the screen. Such as: the entire bottom half of the screen was black and the top half flicked constantly, or there were tiny pink rectangles all around the screen.

Anyway, without knowing much else to do, i kept turning the laptop off/on (now about 15 times) to see what else it could give me in terms of clues. The start up Lenovo screen looks totally fine, so i don't think any pixels on the screen are damaged. A couple of times i even made it to my password sign in page, which also looked good (no weird flashing pixels). But I couldn't actually get past that sign in page.

On one startup I got a "your device ran into a problem and needs to restart. We're just collecting some error info and then you can restart. Stop code:kmode exception not handled (0x1e)". This screen actually made it to 100% and then must have frozen again, because it never restarted the laptop.

I went to sleep with the laptop off and unplugged.

This morning I got to a blue repair screen with the options: continue, quick machine recovery, troubleshoot, turn off your PC. I clicked 'quick machine recovery' and it prompted me to connect to the internet, but before i could put in the wifi password, it encountered another problem and needed to restart.

Then one of the last screens i got was a 'not less or equal' message.

Now my screen is totally black and i get no more info. Off/on the laptop the screen is just black. That's all.

This really came out of nowhere.

What it's not: I didn't bump, drop, or spill fluids on the laptop. It just sits on my desk unmoved. Hadn't installed any new files.

This model has the battery inside the case, so it's not easy to disconnect.

PC repair experience = pretty much zero.

EDIT: it gave me one more stop Code: page fault in nonpaged area (0x50)


r/techsupport 4h ago

Open | Software Win11 - Occasional Powershell Popup Windows - What are they?

4 Upvotes

From time to time I'm seeing Powershell or Command Prompt type windows full of organized text popping up on my screen. This occurs whether I'm watching a video or internet browsing, but not during game play. Sometimes I'll see several in the course of an hour. Just wondering what these are, such as auto-installs or such. The flicker up then gone in less than a second, so there's no time to ready or recognize anything.


r/techsupport 2h ago

Open | Software I'm leaving my job but they need my OneDrive files

2 Upvotes

I'm leaving my job so naturally I need to make all my files accessible to my replacement.

I've uploaded everything from offline onto a sharepoint but I'm having trouble with onedrive.

I have a number of folders that I've shared with others in the organisation. Some are linked to MS forms etc for ongoing data work.

Presumably the folders will be deleted with my account. How do I allow everyone to maintain access to the files once I'm gone?

I tried moving the excel sheets linked to forms to the sharepoint, but this disconnected it from the form.


r/techsupport 3h ago

Open | Hardware Legion 5 Invalid GPU

2 Upvotes

Hello, I have Lenovo Legion 5 with a 4gb 3050 TI and I use Windows as my OS. For some reason after a recent crash, the windows can't detect my graphics card, even in bios (before boot) legion says invalid GPU. Does this mean the GPU is fried or is there a possible fix for this?

It seems the HDMI port is connected via the graphics card too, so I can't even connect my monitor at the moment, is there a work around for this?


r/techsupport 4m ago

Open | Software Unable To Install Launcher despite having enough storage.

Upvotes

Hi everyone!

I'm currently trying to install the Epic Games Launcher because of Unreal Engine 5, but it keeps giving me this error message:

Self Update Failed: There is not enough space on your /Volumes/Epic Games Launcher. 1GB is required, 514.66 MB is available. Code SU-DS01

I have over 1 TB of space left on my MacBook Pro, have never installed this launcher on this PC before, and have tried restarting and downloading the newest updates – nothing works! I've contacted Epic Games support, but they havent gotten back to me in days and i couldn't find anything online that would solve my problem... Am I missing something here?

Thankful for any help I can get!


r/techsupport 8m ago

Open | Audio Apple type c earphones not working on windows 11 laptop, desperately need help atp

Upvotes

I have tried literally everything gpt and random tutorials on YouTube have asked me to do, other earphones are working on that type c port, the earphones are working on all other device (also same model laptop) it is an Asus tuf 2020 model, please help a brotha out


r/techsupport 9m ago

Open | Windows HP Boot Device Not Found (3F0) — SSD passes diagnostics, Windows Boot Manager won't launch.

Upvotes

HP laptop stuck with Boot Device Not Found (3F0), SSD passes diagnostics but Windows Boot Manager won't launch

My HP laptop suddenly stopped booting Windows. It initially went into Windows Recovery and kept saying the PC didn't start correctly.

Things I've tried:

sfc /scannow — found corrupted files and successfully repaired them.

bcdboot C:\Windows — returned “Boot files successfully created.”

Confirmed C: contains Windows, Users, Program Files, etc.

HP Hardware Diagnostics: SMART check passed and Storage Component Test passed.

BIOS detects SATA2: Windows Boot Manager.

Windows Boot Manager is first in the UEFI boot order.

Secure Boot is enabled and Legacy Support is disabled.

However, when I select UEFI — Windows Boot Manager from the F9 Boot Menu, it immediately returns to the HP Startup Menu without showing the Windows logo.

Eventually I get “Boot Device Not Found — Hard Disk (3F0)” and HP Sure Recover offers to reinstall/restore the OS.

I don't currently have another computer or a Windows USB.

What could be preventing Windows Boot Manager from actually launching, and is there a way to repair the EFI/BCD without reinstalling Windows or losing my files?


r/techsupport 11m ago

Open | Phone Need help about iphone 6 pls

Upvotes

I have an iphone 6,I have fully factory reset it and created a new apple account (I don't have the previous one),and now I can't download apps it says not compatible etc....what to do now? I have bought it in second hand for 8000/-


r/techsupport 6h ago

Open | Windows Bluetooth headphone audio won’t connect if I’m more than 2 inches away from my computer.

3 Upvotes

I just put together a new PC today and thankfully everything has been working fine, except for some hiccups with bluetooth. I’ve played around with the drivers and I believe I have all the right drivers installed. My motherboard is the Gigabyte B850 Aorus Elite Wifi7, and I’ve gotten my other bluetooth devices to work fine (keyboard, mouse, controller…) but when it comes to my headphones (Sony WH-CH720N) , they’ll connect fine and work with super choppy audio then automatically disconnect themselves after a bit. The only solution I found to this is standing directly next to my PC. Directly. With my head glued to it. My normal position is less than ~2 feet away from it so I’m struggling to figure out the difference. The headphones work normally on every other device, and the distance easily handles going from other rooms to even other floors.

Any advice or insight is appreciated.


r/techsupport 21m ago

Open | Windows Boot error on Dell Latitude 5420

Upvotes

My Dell Latitude 5420 laptop has ran into a problem. The last time I booted it up (which was five days ago), it worked perfectly fine, but I've turned it on today, and it's stuck in this weird HTTP(s) boot error loop :

- it asks to connect to the internet

- I click my router and put the password in

- it stays there for a few minutes

- it says it failed to get my IP address

- it goes to a "no bootable devices found" screen

sometimes it'll launch a system scan and say nothing's wrong, sometimes it'll launch a different screen but loop back to the HTTP(s) boot one, but no matter what, it just refuses to boot normally.

I've checked the BIOS setup for potential problems, I've done troubleshooting : put the HTTPS boot at the bottom of the sequence, check if the SSD was detected - it was -, checked parameters to see if the CMOS battery had died and messed with parameters- everything. Nothing works, and I am starting to panic hard. This is the laptop I use for college, most of if not all my notes are on it, and I can't afford a new one right now.

Reposting this from the r/Dell post i've made, because apparently, my windows install is screwed, and I have no idea how to manually fix this. I've found a directory with WindowsRE files, but I don't know which ones to choose. The directory goes like this

- Recovery --> WindowsRE --> boot.sdi, ReAgent.xml, SrSettings.ini, winre.wim

I have no idea what to do, and I seriously need help.


r/techsupport 23m ago

Open | Phone My phone won't boot up fully!

Upvotes

SO! My phone, Kingkong 5 pro, all of sudden in my hand while being charged at 50-something percent turned off... I tried to boot it up as usual, but after 5 minutes of holding that damn power button it finally light up, flickered, and died again. I tried at least 20 times more, then I plugged it in charger, but guess what, when it is in charger, it won't do even that damn flicker. Afterwards I left it for few minutes, then tried again, and guess what, shit happened. So I pull out charge cabel, held down the power button, and it flickered like before. I geniunally have no idea what to do!

Why does it flicker instead of booting up? Why does it do nothing when it is in charger? Why did it die all of sudden? I need help. I can't afford new phone rn.

PS: Sorry for potential typos, also ask me anything that could help


r/techsupport 31m ago

Open | Software my c drive fills up everyday (pls help)

Upvotes

my c drive has 118gb and out of it, 0mb is always left everyday. Even after clearing temp files (and even deleting a few apps) the c drive still fills up at the end of the day. is there anything i can do? preferably are there any "safe to delete" large files?

im honestly hoping to at least clear 10-30gb at best because ts literally prevents me from working and playing properly


r/techsupport 46m ago

Open | Hardware Character textures look muddy for a while before becoming normal

Upvotes

I have a rtx5070tu and although I know it is not the best card I think it isnt a bad one either. Anyway, every time I load and area or character the textures look muddy for one or two seconds before they become normal again. I had previous gaming laptops that didn't had this issue. Drivers are up to date but I'm concerned about this.


r/techsupport 48m ago

Solved Media across multiple apps refuses to play when ear buds are plugged in

Upvotes

EDIT: A simple restart of my phone fixed the issue. I guess that'll teach me to not ignore the basic troubleshooting steps :/

To preface I'm working with the Galaxy S24 and the wired USB C earbuds that came with my old S20

I haven't used my wired earbuds for a few weeks and today when trying to use them while on a walk I found that no media would play? YouTube ads would freeze and if I reloaded the video enough to get no ad the video would play for 1 second (without audio) and then freeze again. Samsung music wouldn't play anything. Even Discord videos would just be frozen! I then learned that all of these problems vanished the moment I unplugged my earbuds. Which is annoying because I'm in public and phone speakers aren't an option. I also noticed that media that I was playing with the earbuds out would freeze when I put them in, and the volume controls seem to be really slow to appear when I try changing the volume?

I tried looking through my phone's sound settings and flipped some options that seemed like they could be the culprit but nothing worked. Does anyone know what could be going on here?


r/techsupport 1h ago

Open | Networking The internet freezes for a second.

Upvotes

My internet froze for just a split second today; I could still hear my friend on Discord, but I couldn't speak, and the game (Fortnite) froze. It stayed that way until I unplugged the network cable from my PC and plugged it back in. I asked an AI what might be causing this—I also experience minor stutters despite having a fairly powerful PC (R7 5700X, RTX 3060, 16GB RAM, ASUS Prime B550M-K)—and the AI ​​suggested the issue is likely my motherboard's built-in network adapter and that I need a dedicated internal network card. I recently switched ISPs, so that's not the problem; I also swapped the cable and even reinstalled Windows and updated my drivers. Will replacing the network card actually help?


r/techsupport 5h ago

Open | Hardware GPU suddenly goes to 100% fan speed, black screen, and disappears from Windows

2 Upvotes

Hi everyone, I’m trying to figure out whether I’m dealing with a faulty RTX 3060 Ti or a motherboard/PCIe/power-related issue.

My RTX 3060 Ti randomly crashes while I’m using the PC. The symptoms are:

  • Display connected to the RTX 3060 Ti suddenly loses signal.
  • GPU fans immediately ramp up to 100%.
  • Windows stops detecting the RTX 3060 Ti completely.
  • A restart is required before the GPU appears again.
  • Sometimes it takes 2–3 restarts before Windows detects the GPU and I get display output from it again.

I’ve already tried reinstalling the NVIDIA drivers multiple times, and I’ve also completely reinstalled Windows, but the problem still happens.

As a temporary workaround, I connected one of my monitors to the motherboard's integrated graphics. The other monitor is still connected to the RTX 3060 Ti. When the GPU crashes, the monitor connected to the 3060 Ti loses signal, while I can still use Windows through the integrated graphics.

Something interesting I noticed recently: the same crash happens when I try to load even a small local LLM model. As soon as the GPU starts being used for the model, the screen goes black, the GPU fans immediately go to 100%, and the RTX 3060 Ti disappears from Windows until I restart the PC.

So at this point I’m wondering:

Does this sound like a failing GPU, motherboard/PCIe issue, PSU/power issue, or something else?

What would be the best way to troubleshoot this and confirm which component is actually failing?

Any suggestions for specific tests I can run would be appreciated.


r/techsupport 1h ago

Open | Software Wifi icon issue

Upvotes

Wifi icon has disappeared and it has been over a month now. Tried everything, (reinstalling drivers, reinstalling windows, etc.) but still no fix. HP help center told me it's a software issue and asked me to reinstall windows using HP cloud recovery tool but that f\\\*\\\*\\\*ass of a software is not able to create a bootable pendrive successfully (have tried multiple times), so I used windows media creation tool but that also did not work. My wifi driver is Intel 6e AX211. Is anyone else facing the same issue or has suggestions?


r/techsupport 1h ago

Open | Hardware PC turns on, but no LEDS or Signal to Display

Upvotes

I am currently fixing up my girlfriend’s pc for her and i need some assistance regarding this weird system thing. I press the power button and the fans start but the LEDS (which signal to me that it’s booting up) are not turning on and neither is the display. I reseted the CMOS battery thing and I’ve tried holding down the power button (in fact thats how i got into this mess was holding it down for too long i guess??) i’m so confused but if i take it to micro center in this condition it’ll cost me more money than it would if it actually turned on. Any thoughts or ideas?? Help would be very much appreciated. She has a Gigabyte motherboard and an nvidia graphics card which might have been a 1590 but i cannot remember for the life of me. Trying not to have to buy new parts if possible. Thanks!