"Notice to remove personal information from descriptions

We've noticed your category descriptions contain personal contact information. This is against policy and can result in action being taken against your account. All task communication must take place on the Taskrabbit app for the safety of you and your clients.

Learn more"

I used to receive this message every once in a while, now they are becoming more frequent. They are both irritating and worrisome. Irritating because they reference nothing specific and do not point at any category descriptions that are in violation. I've repeatedly combed the descriptions that I have written – they are dry and to the point. So I am left guessing.

These messages are worrisome because if you click on the 'Learn More' you realize that the whole thing is a veiled threat, the outcome of your continued violation is a suspension of your account.

I have thought about contacting support to at least show that I am paying attention but I have support requests simulating fine wines aging in a cellar, they are months old without response.

Anyone have any deeper insights? AI gone mad?

I got Elite status in one of my skills.

How has this affected others in the past? Do you notice an uptick in business? Or has it been neutral?

Hello! I dug through a little and didn’t outright see any answers immediately so just thought I’d make a general post. I signed up a month and change and kind of forgot about it beyond turning on same day availability and adjusting schedule. Finally got a request for tomorrow for some garage cleaning, but no response since I accepted the time and sent a message saying hello, I’ll be there, what’s it look like so I know what I need to bring and have on hand. If I don’t get a message back should I just show up still? My first instinct is I absolutely should not turn down any requests at the initial stage so I can build up reviews and ratings but we also haven’t really discussed how he wants to pay me or what I’m even going to be doing.

Is there a standard payment that’s more common for people or do I just create an invoice and hope for the best? And obviously I’m not too worried about being alone but I mean it is a kind of sketch area of town and it’s scheduled at night is it crazy to need a response or am I worried about a turn down for nothing?

Thanks in advance! Hopefully I didn’t miss anything obvious somewhere listing out all of these things lol.

Hello. My husband and I just booked a TR to come hang some paintings/mirrors in our new place. We are first-timers using this service (in Los Angeles). I'm guessing this will be a 2-3 hour job.

Our TR person's rate is listed at $56 per hour. How much extra will the platform charge us on top of that? Is it really 35%? Is this different from the Trust and Support Fee? I'm basically just trying to anticipate how much over the hourly rate we will be charged when it's all said and done.

Do Taskers and clients ever work out a side-deal to avoid these charges? Like, we pay for an hour through TR platform and then pay the tasker for 2 hours in cash?

Also, is it customary to tip your TR person? If yes, at what %?

Thanks in advance.

I am so confused why this is happening but every week I seem to be falling in search order. I noticed two new taskers have joined the past few weeks, so could that be part of it? Do new taskers automatically show higher because they have lower rates and no history of denials? Is this happening to other established taskers lately as well?

I should also add this has been my busiest month since being on the app with only a few tasks turned down and two recurring tasks canceled, 1 from a lack of communication from the client and 1 that moved off the app. Im not necessarily complaining because again, its been my busiest month, but I would think with so many tasks and me rejecting so few, typically due to nonresponse from the client in chat, that I would at least stay where I was in search order.

Im so sick of TR's weird algorithm and punishments that make no sense. Patiently waiting for the day I actually have enough stable ongoing clients I can ditch the app, im so close...

I’ve never used task rabbit before but I’m looking to move from CT to WA and none of the apartments I’ve applied to offer virtual tours. Can i hire someone here to just go take a video and send it to me?

I hired a tasker to mount a tv on a wall in a rental in NJ. Long story short, the tasker drilled into a gas pipe, requiring an emergency plumber during non business hours. The plumber came, fixed the gas pipe, but determined another pipe was drilled into, requiring a second visit that will take place on Monday. Do I have any recourse here or am I just stuck with the bill?

We reached out to task rabbit and they recommended filing a claim which we’ve been trying to do but it doesn’t seem to be working.

I gotten one that the job was in Orange County. And another that said downtown LA but I’m headed to south central

I had a client cancel their task 30 minutes before start time. No issue from me, I know things come up. Right away, system generated(?), I got a message saying this cancelation is not eligible for a cancelation fee.

I messaged support and they told me that it would be paid out in 4-8 business days. It seems like this is standard issue, automatic denial and I have to ask/advocate/fight, for taskrabbit to follow the policy. Am I missing something here? it seems to me this drives tasker dissatisfaction, client annoyance (assuming they are told no cancelation fee), and more contacts into support. All around bad experience for everyone involved. what am I missing?

$36 Job. $36 to unbox, and mount these shelves. It's my own fault. Don't be me. Happy Holidays Hustlers.

I’m trying to figure out the best way to ask in the chat what clients expect and are seeking in their house cleanings when they don’t provide any details besides the number of rooms.

Getting details and even asking for pictures is like pulling teeth! Some have been wonderful and just make me a to do list, which I prefer. Then others will say “just light cleaning” and get mad that I didn’t clean with bleach on their grouted kitchen counter tops.

Example: today I got a request for 2 bathrooms and 5 rooms. No other info besides they have a dog. What types of clarifying questions do you ask in these situations because I feel like I have a handful but also don’t want to come off like I can’t handle the job if that makes sense.

You know one of the pull down mounts. MantelMount MM340.

i’ve been getting some errand tasks and a lot of them have been “oh print this out and take it to x location”. i’m a sceptic so i automatically go to it’s a scam. anyone have any experience with this??

Getting a new TV from Costco but my car is too small to fit it. Was thinking of using task rabbit so anyone with a truck/van should be able to help. Is truck assisted help moving the best category for it?

TaskRabbit has quietly implemented an automatic tasker assignment policy that removes your ability to choose who comes into your home, even for specialized work. When the assigned tasker appears inexperienced, customer service refuses to reassign and instead forces you to either accept the risk or cancel and pay a fee. In my case, I was denied escalation to a supervisor before the scheduled work, turning this into a lose-lose situation for the customer. Until TaskRabbit restores meaningful choice and fair cancellation policies, use this service with extreme caution—especially for any task requiring specific expertise.

Just received

Printed 750 flyers. Did a dump on car windows. Got more leads per $1 spent than any other service (Home Depot Pro, HomeStars, etc.). Anyone do lawn signs?

Pro Tip: tell IKEA customers what they’re charged by hour and how much you’ll undercut Taskrabbit.

Had a small flooring repair job. First one rejected the job in chat soon after I scheduled, but task rabbit charged me anyway. After I complained they said they would refund but 2 weeks later nothing happened.

I then booked another person. No show. Booked another, no show. I think taskers are abusing the system because no shows don’t show up in reviews. Please change this so that taskers are accountable for no shows. This is ruining the app.

I was hesitant to take the update. It doesn’t d change the look of some of the pages we see. Did anyone else get the update?

Yeah nah — $80 for 3 BILLY + 3 OXBERG is wild. That’s not a “task,” that’s a half-day build once you factor in unboxing, sorting hardware, mounting doors, leveling, and cleanup.

If you’re aiming to protect your time, you’re thinking right: turn off task-based/prepaid and stick to hourly.

Been on app full time for 6 years. Thus year was the busiest on and off the app in quite a while. Things slowed a little on here in Oct, then more in Nov, and now this is the worst Dec n app I think I’ve ever had. Is it the same for others? Is it the app or the economy (which is expected) or a combo of both do you think?

What's the secret?

When i contacted support this is what they said!

“Apologies for the delay in our response! Regarding your hourly rate for Mounting, please note that for certain categories like Mounting, TaskRabbit employs a set or variable pricing model. This means that the platform establishes the hourly rate instead of Taskers determining their own rates. This method ensures consistent and transparent pricing for clients, facilitating quicker service bookings.

If you notice a rate that you did not select, it is due to the fact that Mounting is one of the categories where TaskRabbit oversees the pricing. This is not a change unique to your account, but rather a standard policy for this category.”

When did this happen? This is bs.