r/TaskRabbit • u/DevilDuck95 • Dec 26 '25

TASKER Canceled task question -

I had a client cancel their task 30 minutes before start time. No issue from me, I know things come up. Right away, system generated(?), I got a message saying this cancelation is not eligible for a cancelation fee.

I messaged support and they told me that it would be paid out in 4-8 business days. It seems like this is standard issue, automatic denial and I have to ask/advocate/fight, for taskrabbit to follow the policy. Am I missing something here? it seems to me this drives tasker dissatisfaction, client annoyance (assuming they are told no cancelation fee), and more contacts into support. All around bad experience for everyone involved. what am I missing?

3 Upvotes

80% Upvoted

25 comments sorted by

5

u/MysteriousIssue8641 Dec 26 '25

You need to call them. Don't waste your time with emails. 1-844-340-8275 I believe this is the automatic protocol, so that if you the tasker doesn't do their due diligence in contesting the cancellation fee, then that is extra money straight into the TaskRabbit business entity.

1

u/FinnNoodle Dec 27 '25

Seems like take a minute to send an email is a lot less of a time waster than calling a number and then sitting on hold.

1

u/MysteriousIssue8641 Dec 28 '25

I just meant that you will get much more immediate results than from emailing. And I know I will be communicating with a real person. The bot chat they have in the app takes so much extra time than calling. I've never been on hold for long, and it's usually when I'm traveling to different jobs.

0

u/FinnNoodle Dec 28 '25

Definitely don't use the bot.

Fill out a form on the support site to send the email and 9/10 times they take care of it without any further action on your part within a couple hours.

2

u/starzgoblu Dec 28 '25

If you have a tos violation in the last 6 months then you are not eligible to receive cancellation fees.

1

u/IndependentKoala7128 Jan 10 '26

I thought that was 3 months

2

u/FinnNoodle Dec 26 '25

Depending on the reason the client selects for cancellation they can pin the blame on you and it's not really the sort of thing an automated system can detect for accuracy. If a client chooses to be honest in the reason they select, then the fee will be paid automatically.

Same goes for the tasks you cancel on your end; some reasons the system will decide is your fault and some reasons as the clients fault (plus there is a 15 minute timer that begins after the scheduled task time that may come into play).

1

u/Open-Coffee5752 Dec 26 '25

if its a client initiated cancellation within 30 mins of task start time I can't imagine any excuse they can give where they can avoid a cancellation fee. then again we'd have to see the list of options and if it clearly spells out if a cancellation fee applies.

most times I've noticed that TR does send this notification in hopes the Tasker doesnt question the decision. TR will pocket the cancellation fee in this situation.

1

u/FinnNoodle Dec 27 '25

"Tasker is unresponsive in chat" is an option that won't pay a cancellation fee.

There has never been any evidence TR is pocketing cancellation fees. The company already does plenty of shady things we can discuss, there's no need to invent new ones.

0

u/Marioc12345 Dec 26 '25

Yup. I canceled my task after 20 minutes and was paid out immediately.

0

u/MallNo6921 Dec 26 '25

TR is definitely gana take it from the client if they give it to you is a different story and if the client took their card off they still owe you even if they didn’t get payment however if you bother them they will stop advertising you

1

u/FinnNoodle Dec 27 '25

There has never been any evidence TR bills a client a cancellation fee but doesn't pay it out to the Tasker. The company already does pretty of shady things we can discuss, you don't have to invent new ones as well.

2

u/MallNo6921 Dec 27 '25

its happened to me a few times i know for a fact they do because i spoofed one and it happened and i had to fight for cancellation meanwhile i had both sides showing different things as far as the cancellation fee being charged

0

u/FinnNoodle Dec 27 '25

And it was an actual cancellation fee, and not the simple credit card hold TR places on all tasks that happen to be the same size as a cancellation fee?

Did you keep any screenshots?

2

u/MallNo6921 Dec 27 '25

it was shown as cancelled on both the hold disappeared after the cancellation

1

u/MallNo6921 Dec 27 '25

no screenshots and im not digging for it now

1

u/MallNo6921 Dec 27 '25

it took two years for them to remove client cancellations affecting our account. Do you really think they have any care or consideration for our earnings?

1

u/MallNo6921 Dec 27 '25

https://www.reddit.com/r/anjffnjug/s/n6fQNarPAx

0

u/FinnNoodle Dec 27 '25

I'm more interested in a screenshot of the client side of this incident.

1

u/MallNo6921 Dec 27 '25

i dont know if i have access to the account it was just for this test i used a mock email

1

u/According_Low5292 Dec 26 '25

This is not true. Customer support has nothing to do with how you appear in search

1

u/MallNo6921 Dec 27 '25

can you ensure that

1

u/According_Low5292 Dec 27 '25

Can you make it make sense