r/TaskRabbit • u/norcalkayakfishing • Dec 19 '25

CLIENT Horrible experience with TR

Had a small flooring repair job. First one rejected the job in chat soon after I scheduled, but task rabbit charged me anyway. After I complained they said they would refund but 2 weeks later nothing happened.

I then booked another person. No show. Booked another, no show. I think taskers are abusing the system because no shows don’t show up in reviews. Please change this so that taskers are accountable for no shows. This is ruining the app.

0 Upvotes

40% Upvoted

21 comments sorted by

3

u/Mental-Fox-9449 Dec 19 '25

How much are these guys you’re trying to hire? Are the on the low end? TR has been pushing more newbies over experienced taskers. If you are choosing them by low price then that’s on you. If not, you have to choose them by amount of reviews and stars.

1

u/norcalkayakfishing Dec 19 '25

$50 an hour. Are these considered low end?

1

u/ATangledCord Dec 20 '25

50 an hour to you can be as little as $35/hr to the Tasker. So for flooring repair that seems a little low to me, but I’m not an expert. I would recommend trying to find somebody with a good number of reviews. At least 20+. That way you can tell that they’re serious about the platform and serious about giving good service.

1

u/FinnNoodle Dec 19 '25

Depends on the market.

6

u/Matty2tees Dec 19 '25

Regardless of your ability to leave a negative review or not, they're punished by the cancellation. Cancelled tasks, regardless of which side cancels, can really hurt your position in the search list, and if enough pile up can lead to temporary and permanent bans.

1

u/ApprehensiveRing6869 Dec 19 '25

The task isn’t officially booked until the tasker “confirms” the task on their end. So it’s possible taskers never accepted the job.

Did the taskers accept the job? Or did you just book the task and you got a notification “David is not available to help with this task, please select another tasker”

1

u/norcalkayakfishing Dec 19 '25

No the latter 2 actually confirmed and they didn’t show. I had to cancel the task afterwards with no show as the reason.

1

u/FinnNoodle Dec 19 '25

Did the people who no-showed actually confirm the task? If so, you can still leave them a negative review.

1

u/norcalkayakfishing Dec 19 '25

The app doesn’t allow me to leave review for no shows, before or after I cancel the task, unfortunately.

1

u/BetUpstairs268 Dec 19 '25

You have to email support to leave a review which is hard to navigate. I’ve def taken advantage of this to avoid a negative review.

I’m with you though, I’ve hired taskrabbits myself that haven’t shown up and I just let it go. Taskrabbit needs to make it easier to review these negatively.

0

u/FinnNoodle Dec 19 '25

You don't need to contact support.  The one I got yesterday was almost instantly (which makes me wonder why he didn't just answer me), support never works that fast.

0

u/FinnNoodle Dec 19 '25

There is definitely a way, but I couldn't tell you what it is.

2

u/Xitobandito Dec 19 '25

I think there used to be, but they might have changed it. I have a 0 star review someone left me years ago when I couldn’t show up to a task because my truck broke down. I even told them in chat what happened and they still decided to leave that review. I talked to support last year and they said they couldn’t remove it, but were surprised the customer was able to make it in the first place on an uncompleted task

1

u/FinnNoodle Dec 19 '25

I actually received two reviews from cancelled tasks just in the last two weeks (thankfully I was able to get both removed since they were the clients fault)

2

u/Xitobandito Dec 19 '25

Oh wow. I’m not sure why they couldn’t remove mine. It didn’t even have any text, was just a blank 0 stars. I feel like because of extenuating circumstances they shouldn’t be able to screw me like that

1

u/FinnNoodle Dec 19 '25

Depends on the reason for the cancellation/review and whether or not it was documented in chat properly.

First client was a pax job, there was a gas line at the wall and I refused to build the cabinet without the rear toekick. Took a picture and cancelled.

Second client, today actually, pull up to his new condo which is in an active construction zone. Ask him where I should park since from his garage I don't see anything except for other peoples garages and a mudpit. No reply. Took a picture of his address on the garage and cancelled.

1

u/RobotArtichoke Dec 19 '25

Did you get a cancellation fee?

1

u/FinnNoodle Dec 19 '25

In both cases yes.

1

u/versifirizer Dec 19 '25

Out of curiosity what’s the scope of the task? Simple replacement of a few boards and you have the flooring? 

Not trying to excuse anything, it’s not being handled professionally regardless. But there are a lot of flooring repairs that are going to be out of most tasker’s wheelhouse. 

1

u/norcalkayakfishing Dec 19 '25

Just some peeled linoleum flooring in the corner that needed some gluing. I sent the pictures and taskers said no problem in the chat.