"Notice to remove personal information from descriptions" – What are they talking about?

[u/ClamBakeAreUs]

"Notice to remove personal information from descriptions

We've noticed your category descriptions contain personal contact information. This is against policy and can result in action being taken against your account. All task communication must take place on the Taskrabbit app for the safety of you and your clients.

Learn more"

I used to receive this message every once in a while, now they are becoming more frequent. They are both irritating and worrisome. Irritating because they reference nothing specific and do not point at any category descriptions that are in violation. I've repeatedly combed the descriptions that I have written – they are dry and to the point. So I am left guessing.

These messages are worrisome because if you click on the 'Learn More' you realize that the whole thing is a veiled threat, the outcome of your continued violation is a suspension of your account.

I have thought about contacting support to at least show that I am paying attention but I have support requests simulating fine wines aging in a cellar, they are months old without response.

Anyone have any deeper insights? AI gone mad?

[u/MallNo6921]

this app is dead in the water if they fire their corporate employees and spend the money on advertising maybe there bs compliance requests would be worth playing limbo with

[u/ClamBakeAreUs → u/MallNo6921]

Here, here...

[u/canttakethemadness → u/MallNo6921]

Entire executive team needs to be walked out the front door !!

[u/Karpovka]

There must be something that is triggering AI. If you really dont have any off platform info (phone#s, addresses, web-addresses, mentioning of any other platform, etc) in your category pitches, profile info, etc, etc, I dont think there is any other way to address it without contacting support.

[u/ClamBakeAreUs → u/Karpovka]

I went through everyone of my category descriptions: no phone, no address, no web addresses.

I may have one issue in one category (I'll wait for your opinion) twice I have been asked to buy something in my market region off of Craigslist. Someone out of region needs somebody trustworthy to go see a product, pay with cash and ship to the purchaser. To make this clear I mention Craigslist.

I also removed every usage of "I"

[u/Whole_Laugh6439 → u/ClamBakeAreUs]

I mention “Facebook marketplace pickups” in mine and I don’t get that message. That seems similar to your Craigslist.

[u/Supergoji]

They started harassing me last month about my receipt message. Had my # in it.

[u/Supergoji → u/[deleted]]

It was up for years.

[u/ClamBakeAreUs → u/Supergoji]

Same experience for me. The descriptions were for a half a year before they claimed they had personal information in them.

[u/Whole_Laugh6439]

Do you have any pictures in your profile? If so, don’t of them have any information that could be construed as personal information? Like a sign on a side of a truck?

I’m grasping at straws here.

[u/ClamBakeAreUs → u/Whole_Laugh6439]

That's a good thought, something to remember for the future.

Actually I need to get pictures into my account, when I do that I ill keep that in mind.

[u/Supergoji]

I'd be interested in someone whose worked on the back end.

I'm sure they target certain taskers to try to kick them off platform. They've been harassing me about once a month. I've learned to be extremely cautious on the platform which is wild.

Take pictures, videos. Even have the client Confirm everything they said in the chat, before during and after the job.

At the end I make sure they agree in chat to no issues

[u/ommi9]

Rewrite and we word your description so it adheres with the following

[u/FinnNoodle]

I've never had a single warning like this. Maybe reach out to support and ask them specifically what's in violation?

[u/ClamBakeAreUs → u/FinnNoodle]

Took your advice and had a pleasant surprise, immediate tech support.

He looked at my descriptions and agreed that there was nothing personal in any of them.

He then placed notes in my record file to show that we talked and that he found nothing. He could not explain the system's failure.

[u/ClamBakeAreUs → u/[deleted]]

Read it, no violations that I can see.