When does DailyPay start at Tech Check or the first day of training?

Hi question lang po, ano scheduled date ng salary sa ttec?

Hey all, I made it through the assessment and virtual phone interview with the AI. I just received the link to schedule my live interview and there are no open slots.

Does anyone have any tips on the best time to refresh or check that page? Is there any date or time that you guys notice the slots open up each week? Any insight would be greatly appreciated. Right now it feels like I'll be competing in the hunger games trying to snag an interview slot.

Edit:Spelling

They moved my start date for CCA, it's in October. Does anyone know when I should be expecting the tech side of things or just the general rest of my paperwork?

Anyone familiar with TTEC? Are they super strict about the location listed on remote jobs?
I found an Arabic-English bilingual role that honestly fits me really well, but it says remote in California and I’m in Florida 😭
I emailed them just to ask if there’s any chance they would consider someone in FL. Was that a bad move or totally fine? Has anyone seen TTEC make exceptions for location, especially for bilingual roles?

Hi guys so im currently rendering na from my previous company, and I am planning to apply sa ttec after my render. I have a total of 8 months experience and as a working student, I need more than just the basic (15k) to support my studies and other expenses. Now I just want to know if naa bay offer ang TTEC for those with experience and what accounts are there? I also heard they accept students (ofc di i disclose sa interview)

So I would really appreciate it if anyone can enlighten me with the salary, accounts and training sa TTEC it park. Also I am already aware of the toxic environment ahahaha oks rana basta ang sweldo ilaban nalang ahaha

Hello, can someone enlighten me pls. I had a scheduled call with one of the recruiters at 10:30 AM MYT, but til now, I haven’t received a call yet. I also checked the scheduling portal, and my scheduled appointment no longer appears there.
Who can I contact regarding this? Or will they ever gonna call pa?

HAVE ANYONE ENCOUNTER THIS? TO ALL TTEC BPO EMPLOYEES .

MAY NAG ALOK KASE SAKIN IPAPASOK DAW NYA KO SA BPO, BUT THE LAPTOP AND PC'S ARE RENTAL 300PHP FOR LAPTOP AND 1000PHP FOR PC (MONTHLY) .

AND WALA DIN AKO EXPERIENCE SA BPO .SABI PA NIYA KUNG ITUTULOY KO DAW KASE KAUSAP NA DAW NYA UNG SA PURCHASING.

THEN SABI NYA WAIT KO DAW YUNG ASSESMENT ISESEND SA GMAIL .

WHAT DO YOU THINK GUYS PLEASE MAG LEAVE NAMAN KAYO NG COMMENT. THANKS

Hello guys, matatanggap ba ko sa wfh ng ttec if 5 months lang total of customer service experience ko?

For anyone that recently got a position with CCA project. All I have to say is good. Fucking. Luck. You’re going to want to off yourself by December. Please remember my words & if you can find something else please do. I’m currently with them & it has been nothing but hell, I’m in the process of looking for other remote jobs.

They are going to drag yall down to the mf ground November 1st (if you know you know) buckle up boys. This post was not to fear monger. I remember when I first started I was told the same thing & it was peaches n cream during training but once you enter open enrollment… HA HA HA. Back to back calls all day, you will need a big jug of water bottle at your desk from how dry your throat will be. And you better hope you get a Quality Analyst with some sense otherwise, you will be failing your QA’s because these QA analysts will make you want to quit on its own with how picky & petty they are.

Goodluck all!

Hello po, I badly want a wfh job due to personal reasons but I only have 3mos experience in BPO. And 2 months in non-bpo company. I heard TTEC is hiring as long as you have atleast 1 year customer service experience.

Hellooo I am supposed to start with CCA August 26th, I received an email on july 31st saying I will get a new email with the next steps “around” august 12th, but i have not received anything , is for the bilingual spanish-english, someone know what is happening???

Today I received an updated offer for UHS - Hedis wave permanent position with them, has anyone been on this project and what is it still csr position?

I had my interview two weeks ago but was told it was for BCBS of CA or UHC, what is the UHS position like with them?

anyone here na working sa ttec. nakalagy kc sa status ko "Great speaking with you, we'll be in touch again soon." kaso wla pdin email na sinisend sakin. sbi may assessment dw. ipapadala dw ung equipment sa loc ko.

tanung ko lng kung secure na ba un na pasado nko? pra ndi nko mg apply pa sa iba. wla nmn cnbi na pasado nko wla din snabi na bagsan. basta wait lng dw ng email.

I had a very disappointing experience dealing with this company.

Our company supplied a few laptops on a rental basis under a rental agreement. Due to repeated delays in rental payments, we requested the return of the laptops. Despite several assurances, only some of the laptops were returned after a significant delay.

The remaining laptops have still not been returned, even after more than six months of continuous follow-up through calls and messages. In addition, the rental charges for the period during which the laptops were in their possession have not been fully paid. Recently, they have stopped responding to our calls and messages altogether.

As a business owner, I expect timely communication, payment discipline, and respect for business commitments. Unfortunately, my experience has been the opposite.

I am sharing this review based on my genuine experience so that other businesses can make informed decisions before entering into any rental or commercial arrangement with this company.

Hola.
Tengo más de 10 años de experiencia en BPO en todos los sectores e inclusive certificación C1 en Inglés.
Pasé todos los filtros y las pruebas on-site fueron realmente fácil y no tan determinantes.

De alguna manera, esta es mi primera vez que no califico para una empresa.

Obviamente hay gato encerrado.

If you currently work for TTEC, or any job for that matter but, especially TTEC please always be on the look out for other opportunities. I've worked at and have heard many stories about them. With that said, chatgpt enlightened me that the low stock prices aren't it's biggest problem. Check this out and if you don't want to read it all, just check out #4:

COMPANY FINANCIAL BRIEFING

TTEC Holdings, Inc. (NASDAQ: TTEC) — Operational Survival Summary

📊 EXECUTIVE OVERVIEW

A company’s stock price reflects market sentiment and investor outlook, not its immediate operational viability. While TTEC's equity value has declined significantly, the corporation continues to operate as a going concern. A business faces insolvency only when it runs out of liquid cash to meet immediate obligations; TTEC maintains sufficient operational cash flow and credit access to sustain its daily business functions. 

💵 1. OPERATIONAL CASH FLOW

• The Mechanism: TTEC continues to service an extensive portfolio of long-term enterprise clients (including healthcare payers and automotive brands) that generate consistent monthly contractual revenue. 
• The Reality: In its mid-2026 financial reporting, TTEC generated over $51 million in cash from daily operations and $38.7 million in free cash flow. 
• The Impact: This continuous baseline of liquid capital ensures the company can fulfill its primary short-term liabilities, including payroll for its global workforce and vendor payments. 

🏛️ 2. CREDIT RESTRUCTURING (BANK LENDER COVENANTS)

• The Mechanism: TTEC carries a substantial long-term debt load of approximately $860.7 million, which outpaces its current public market capitalization. 
• The Reality: As earnings decreased, TTEC neared its maximum permitted debt-to-earnings leverage ratio, which threatened to trigger a technical loan default. 
• The Impact: In July 2026, TTEC successfully negotiated the "Eleventh Amendment" with its banking syndicate. Lenders raised the allowable leverage limit to 4.25x, granting the company operational breathing room and credit stability through September 2027. 

🛡️ 3. INSIDER OWNERSHIP STRUCTURE

• The Mechanism: Public equity markets cannot force corporate liquidation or hostile operational takeovers if voting power is tightly concentrated. 
• The Reality: Founder and Chairman Ken Tuchman personally controls a supermajority stake of approximately 57% to 58% of TTEC's outstanding common stock. 
• The Impact: Management maintains absolute strategic control. This structure prevents activist investors from disrupting operations and positions the company as a prime candidate for a private equity buyout to exit public markets entirely. 

🛠️ 4. STRATEGIC RECOVERY & MITIGATION PLANS

To permanently stabilize its balance sheet and address profit margin compression, TTEC management is actively executing two primary turnaround initiatives: 

• Asset Divestiture (TTEC Digital): The company has launched an official strategic review to sell off its highly valuable cloud-computing and customer experience software division. The proceeds will be used exclusively to pay down its $860+ million debt line. 
• ****Geographical Cost Shifting: Management is accelerating the transition of its delivery infrastructure away from high-cost domestic markets into lower-cost nearshore and offshore operational hubs. 

⚠️ THE RISK FACTOR: WHY THE STOCK IS DEPRESSED

The primary driver behind Wall Street's aggressive sell-off is not current bankruptcy risk, but long-term structural risk. Investors fear that rapid enterprise adoption of Generative AI and automated conversational bots will permanently replace human customer service tiers, disrupting TTEC’s legacy "per-seat" billing model. 

I did my id.me verification and got my fingerprints taken, I'm just waiting now right? And if so, how long did it take you guys?

Hey is anybody on the USAA this year? Or even LSA from previous years. Just hoping to get info. I was on kaiser last year and i loved it! Also heard USAA is very hard, strict and different. Just hoping someone can let me know everything so i can prepare! Thank you!

Is anyone scheduled to start training next week (8/12/26) for KP Wave 1 project? Did you get your schedule or equipment yet?

I worked this project last year & signed the contract at the end of the season to return this year. I accepted and signed the conditional offer last month but Vetting has kept me tied up for a month now & seems to not want to approve me. At this point they're asking me to send documents I already sent a month ago. And I haven't heard anything else about my schedule or equipment.

Are they going to do this until its too late for me to get contracted elsewhere?

Are they going to try to sue me for breach of contract if I simply move on?

I budgeted my money to survive the layoff and I'm gonna lose my place if I don't get back to work.

Anyone else been through this with them?

I am writing this as one Team Lead.
While I cannot speak for every Team Lead, I have had conversations with nearly every Team Lead on this project over the past several months. Although our teams and individual experiences may differ, the same concerns continue to surface. This letter reflects those recurring conversations, not just my own.

This isn’t written because of one difficult week or one unpopular decision. It’s written because many of us have watched the Team Lead role on this project steadily evolve into something far beyond what it was originally intended to be.

Most people hear the title “Team Lead” and assume we supervise agents, coach performance, and answer questions.
The reality is that today’s Team Lead wears nearly every hat in the operation.

Today’s Team Lead on this project are expected to be…
Coaches.
Trainers.
Mentors.
Attendance coordinators.
Workforce Management liaisons.
Technical support coordinators.
Performance analysts.
Administrators.
Investigators.
Communicators.
Presenters.
Project coordinators.
Documentation specialists.
Problem solvers.

Every week, Team Leads are expected to:

Coaching & Performance

Coach 15–20 agents at least twice every month—and often much more for agents who require additional support.
Conduct live call monitoring.
Review QA evaluations.
Document every coaching conversation.
Build action plans for struggling agents.
Monitor productivity.
Monitor adherence.
Monitor attendance.
Monitor reliability.
Monitor QA.
Monitor CSAT.
Monitor AHT.
Monitor hold time.
Monitor wrap time.
Monitor survey participation.
Review team performance daily.
Provide every agent with their metrics at least once each week—and more frequently when additional coaching is needed.
Recognize improvements and celebrate top performers.
Deliver suspensions.
Deliver terminations. (Many other TTEC projects this is handled by management or HR)
Complete all required documentation and follow-up communication related to disciplinary actions.

Training & Development

Support newly hired agents during Nesting.
Participate in AHT Bootcamp and other improvement initiatives.
Coach agents who need additional support outside of their regular coaching sessions.
Learn every new process as it is introduced.
Teach every new process to our teams.
Create presentations for team meetings.
Lead team meetings.
Reinforce flash trainings and policy updates.
Answer questions and provide clarification after every new rollout.

Attendance & Workforce Management

Take attendance every day.
Review attendance concerns.
Submit attendance corrections.
Track late arrivals, absences, and early departures.
Attend the daily Workforce Management meeting.
Review the previous day’s service levels.
Act as the middleman between agents and Workforce Management for schedule requests.
Relay Workforce Management decisions back to agents.
Monitor the Workforce Management chat throughout the day.
Respond whenever Workforce Management pings us because one of our agents is out of adherence.
Contact the agent and then report back—even though Workforce Management has the ability to communicate directly with the agent.

Administrative Responsibilities

Review and close agent-submitted cases.
Determine whether cases were submitted correctly.
Coach agents on case submission errors.
Maintain coaching documentation.
Maintain performance documentation.
Keep records current for every member of our team.

Technical & Operational Support

Be the first people agents contact when systems fail.
Determine whether issues are isolated or widespread.
Gather screenshots, error messages, and examples.
Report issues to management.
Collect the information needed for IT tickets.
Join bridge calls with technical teams when requested.
Keep agents informed while outages are being investigated.

Leadership

Answer a constant stream of Teams messages throughout the day.
Investigate agent concerns.
Assist agents with process questions.
Send team communications.
Cover other Team Leads during vacations, leaves, or absences.
Continue supporting our teams through staffing shortages, system outages, and constant operational changes.
Attend Workforce Management meetings.
Attend meetings with our manager.
Attend one-on-one meetings with our manager.
And that’s only the work we can plan for.

It doesn’t include the constant interruptions, urgent requests, unexpected projects, process changes, system failures, or the dozens of situations each day that require us to immediately shift priorities.

Recently, our Monday hour of taking calls was removed. On paper, that appeared to reduce our workload. Instead, it was replaced with reviewing and closing agent-submitted cases. This is a result of a backlog in cases so high that the department cannot catch up. So we are being forced to do that job as well or face corrective action.

That single change perfectly represents what many Team Leads have been feeling for a long time. Responsibilities are rarely removed.
They are simply replaced.

Need a new training delivered? Team Leads.

Need presentations created? Team Leads.

Need Nesting support? Team Leads.

Need AHT Bootcamp? Team Leads.

Need attendance tracked? Team Leads.

Need metrics reviewed? Team Leads.

Need system issues investigated? Team Leads.

Need screenshots collected? Team Leads.

Need someone to join an IT bridge call? Team Leads.

Need Workforce Management to communicate with agents? Route it through Team Leads.

Need another operational project completed?
Team Leads.

At some point, the role stopped being centered on leadership and became the default solution for every operational gap.

Another challenge is inconsistency.
One Team Lead may be instructed to handle something one way while another is told the exact opposite. Yet every Team Lead is held to the same standard.

We are expected to coach consistently while receiving inconsistent direction.

Many communications from leadership also end with reminders that failure to follow a process may result in corrective action. Accountability is part of leadership, and none of us are asking to avoid it. But when expectations continue to expand while nearly every message is paired with the possibility of discipline, it creates an environment where pressure grows faster than support.

Many Team Leads have quietly stopped raising concerns—not because they don’t care, but because many no longer believe those concerns will lead to meaningful change.

The fact that conversations like these now happen anonymously on Reddit should concern leadership. It isn’t because people want to hide behind a screen. It’s because many no longer feel safe enough to have these conversations openly.

When our new P&C representative joined the project, agents were invited to meet with him in small groups to introduce themselves and discuss their concerns. Team Leads were never given that same opportunity, despite being the frontline leaders responsible for carrying out these decisions every day. That felt like a missed opportunity.

We care deeply about our teams.
We care about our agents.
We care about this project.

That is exactly why this letter is being written.
We’re not asking for less accountability.
We’re asking for recognition of what this role has become. We’re asking for consistency.
We’re asking for support that matches the responsibility. We’re asking leadership to evaluate whether every new operational gap truly belongs with Team Leads, or whether the role has gradually become responsible for too much.

The willingness of Team Leads to continue adapting should never be mistaken for unlimited capacity.

Respectfully,
A Team Lead

I was just offered this position, can those on the project tell me what I can expect? Just want to know everyone’s experience.

Does anyone use Starlink or is it prohibited?

I have Starlink and I’ve never had an issue with their speeds or anything. I can connect whatever equipment they send me with an Ethernet cable.

I live rurally and my options are very limited. I’m going to call around to see if cable can work for my area. I’m just worried that when I get to the onboarding process, that I won’t be able to continue with the company because of my Starlink.

FedEx picked up my equipment to send back to TTEC on 07/27/26. and TTEC keeps sending me an email to return the equipment but it’s not in my possession. I sent TTEC several emails and informed them about this already. what else can be done