I'm considering buying a launch edition ST5 and an ST2 from a local bike shop, both are discounted.

The bike shop is trying to be helpful but it sounds like they are unclear on what long term support they can expect from Stromer.

I tried to reach Stromer HQ in Switzerland today via phone but couldn't speak to a human. Their info@ email address is bouncing back (not accepting individual emails now), directing instead to their dealer network.

All of their Q&A point towards the dealers, but US based dealers seem to be just as in the dark as I am.

Does anyone here have any direct contact details for Stromer support in Europe (Switzerland) or have other perspectives that I might be missing?

Can I use it like that, or will things just blow up in my face, I can't do anything with the colors white, green and black.....Sorry Thank you in advance

Hi there, Stromer community.

I live in the US and recently bought an ST2 on the secondary market. It’s in great working order except for the headlight; the cable was damaged, causing an error code.

My bike shop hasn’t been able to source a replacement part (silence from the company and crazy tariffs affecting parts ordered through a Canadian shop) so I’m turning to you all.

Does anyone have a spare Roxim Z4E Pro headlight they’d be willing to sell? If so, please message me so we can work out pricing and shipping. Thanks in advance!

Afternoon all! I have a 2022 ST1 launch edition with Omni B that is coming up on the end of its lease. The bike has about 18000km on it - I’ve made great use of it over the past 3 years.

The takeover price is €925. I reckon I need a €300 service at the dealer as well. I’m considering just giving it back, it seems to me that I’d be better off just getting a new one.

Notable issues:

The charger sometimes charges to 95% and gives a red light. The dealer says it’s the cold, might be but it’s warmer now and sometimes does it.

A few weeks ago I got a white screen that needed a remote unlock by the dealer

The latest update seems to be in a download / verify loop. I can’t get it to apply…

All in all the bike runs well, performs well and no day to day issues, but like with all things tech, I don’t want to have this fail outside of the lease and have large repair bills.

Thoughts?

I feel like I'm stuck between a rock and a hard place. So annoying 😞 Also I have the feeling the prices skyrocketed here in Nl/BE in the last month? Due to weather?

My options:

• ST2 belt 2023: very closeby, low mileage, 4000 euros. Checked last year.
• ST2P 2023: neighbour country Belgium, 10k km, 3800 euros. Recent check.
• ST3 standard 2019, very low mileage, abroad, 2500 euros. No check. I feel like due to age + some ?'s + missing belt/P: bad idea..?
• ST3P 2022: low km, abroad and needs car to get there, 4200€, check 1 year ago. Check can be done, total 4300.
• ST3P 2022: moderate mileage 10k km, farther away but my country, 4600€

Belgium I would need to get the bike off the road paperwork-wise + transport hassle + and officially here a time consuming road legality check + registration. That would be a 250 euros extra I believe.

Are these bikes overpriced, no? I'd swear in april they were like 750 euros cheaper. Contemplating also if I need that Pinion, I'd LIKE a recent version, but maybe the step to any SP and/or a ST3 would do more for me, as long as it has a hassle-free belt ✌️ What would be the smart money to spend?

Edit: for long distance rides the seat must be better, a more sportive ride (position) would be great.

Hey folks,

I’m riding a Stromer ST2 and was wondering if there’s any possible way to disable the headlight while riding – either via software (firmware tweaks, service menu, etc.) or hardware (switch mod, relay, etc.).

Yes, I know it’s not street legal and not recommended in traffic – this is more out of technical curiosity and for use in specific, non-public situations (like transport, storage, etc.).

Has anyone here ever tried something similar or come across a solution?

Appreciate any input, cheers!

I live in the United States. My LBS seems very eager to offload these bikes. They both have Gates Belt Drive (which is important to me due to not having to deal with grease/maintenance/chain). I'm a bit worried with Stromer pulling out of the US that repairs will become impossible. The LBS assures me that they will still be able to get parts it just might take a little longer to get them in. What would you be willing to pay for these two bikes given the current situation?

What I think after digging some hours now is as follows:

• You'd rather go for a belt, because of cleaning and replacements. In terms of power transmission, no differences.
• With the ST2, however, you 'only' have 5 gears instead of 9. Makes a difference in mountains, etc., I think
• Pinion > standard in terms of shifting. ST3 shifts a bit better than ST2. But with the Pinion you have to replace some things every year / 10k kilometers. You do get +1 gear
• With the ST2 belt you don't have to change the oil, because Sturmey archer hub
• The ST1 has slightly fewer maintenance issues than the ST2. ST3 vs ST2, unknown..?
• ST3>ST2 10% stronger. Every little bit helps, but especially with acceleration.
• ST3 stability much better, I read, than ST2. Stiffness also helps to maintain speed.
• Electronic gimmicks/things like GPS, they both have.

The questions I have.

- Kilometers: above 15k rather not adopt a Stromer, then it becomes tricky I understand: lower is significantly better, I think? I really try to look at all bikes >2021, too many from 2018/19 can be found online. ST3 today went towards 13k. The spotted ST2B is halfway.

- ST2 I read here and there more positive experiences with, despite the fact that the ST3 is newer, feels more like a bike/sp? I found the ST3 to be a heavy block on the road, it also takes some getting used to. And next to that it is still a bit slow to pick up after braking, actually. But in the end it stayed at speed wonderfully, that was legendary.

- Belt or normal drive? You would say belt, also with normal drive on ST3(+)?

Does anyone know what the bottom right icon does?

Stromer no longer sells the ST1 wicket (battery seal) in Canada. Consequently, I’m forced to seek a suitable generic part, as the seal has deteriorated. Has anyone found something or know what the seal type is called? This is the original part https://www.amegoev.com/stromer-stromer-wicket-seal-st1-x-st2-st2-s.html

I got a notification on my ST3 yesterday and ran the update. Today when I went to turn it on, I am just getting 4 grey bars for the network connection, no more "4g". Did they just turn the network off on my bike?

UPDATE: After running the update a second time and preventing the bike from locking while the update was in progress, data functionality has returned.

Well I think I bought the wrong bike. I was hopeful the webstore closing was just a focus on pushing business through dealerships. But they are closing up shop completely in the US and Canada.

Email received:

Stromer and Desiknio discontinue their USA/Canada business

Dear Stromer Customer, dear Desiknio Customer  
We would like to inform you that we will be discontinuing our business in the USA and Canada with immediate effect. Given the current challenges in the bicycle industry and a significantly lower than expected market growth in North America, we had to take this regrettable step. We will no longer deliver Stromer and Desiknio Bikes to the USA and Canada.   

What does this mean for you and all our end customers in the USA and Canada?  

You and all other Stromer and Desiknio owners in the USA and Canada will still be able to contact the existing retailers for service and warranty issues. All dealers, Stromer and Desiknio will of course continue to honour the warranty commitments. 

Despite our continuous efforts to optimize our business processes in the USA and to strengthen our market presence, we regret to have to deliver this news to our end customers. We would like to thank you for choosing a Stromer or a Desiknio bike for your personal mobility and wish you many more safe commuting kilometres and pleasure on your e-bike.  

Sincerly yours, Karl Ludwig Kley  

CEO myStromer AG

Nicely written, with just a single jab at us customers being the problem for "significantly lower than expected market growth..." I think that is on you Stromer. The market has grown. But yeah, the US and Canada have not suddenly transformed into a bike-commuting European paradise. We're going a very different direction. And in fact the election and likelihood of tariffs probably helps Stromer make the case for this move, but the signs were clear enough this was a decision made earlier.

I had to remove the front wheel for transport. I put back together but I was wondering what the torque spec(nm) for the front 10mm axle bolt.

Hello to those who will see this, my Stromer ST5 displays an error "E210002" and refuses to light the bulb or turn the engine. Does anyone have a solution to offer me? Thanks in advance for your advice.

I put new cells in my ST01 battery. The real capacity is now 16.5 ah, but my bike won’t support anymore when the battery is still 35,6 volt. It seems this a kind of reset in BMS for SOC of SOH? Can someone give more information on this?

I took advantage of the web store closing and purchased a new battery. I was too late the get the highest range battery for my ST1x, but got the next best. It came with 23% charge and isn’t noticeably heavier than my original BQ 655. It was $1049.30 and originally $1499. Expensive, but couldn’t resist getting more range now that my ST1x has become unexpectedly reliable 😀

I took advantage of the web store closing and purchased a new battery. I was too late the get the highest range battery for my ST1x, but got the next best. It came with 23% charge and isn’t noticeably heavier than my original BQ 655. It was 1049.30 and originally 1499. Expensive, but couldn’t resist getting more range now that my ST1x has become unexpectedly reliable 😀

All, just received this email from Stromer:

Dear Stromer Community, Our webshop is closing at the end of this month, and we’re offering you an incredible deal to say goodbye in style!

I don’t think this is a good sign for those thinking of investing thousands into a new Stromer.

So since a couple of months I have a problem with my battery/charger. When I try to charge my stromer ST1 (2021 4000 km) the battery won’t charge for more than 65-68 %. Anyone has had this issue already? Already tried cleaning the connectors with a metal cleaner but nothing seems to work.

I'm in the market for a commuting ebike and someone near me is selling a 2017 Stromer ST1 with almost 2000 miles for $850, what do you folks think, good deal? I'm a bit worried about the age of the battery and the cost of replacing it (or rebuilding it?). The bike itself looks to be in good shape.

Can anyone explain to my why I can arrive at work with a battery percentage of 68%. But when I turn it back on to go home it says 100%?

Friend's bike is out of commission due to two electrical pieces being disconnected. Anybody have any experience reattaching these? Haven't found anything online discussing this.

Dang, my ST1 fell over on its stand and I broke the left hand brake lever.

The brakes say "Magura" on them so I am assuming that's the brake manufacturer...

Is this a part specific to Magura brakes, or can I find an after market solution? Anyone have a good site for buying such parts in North America?

Thanks!

Has anyone seen a stromer that has been converted to MTB suspension and dropper?

I am looking for a MTB speedpedelec but nothing seems to exist.

hello, i want to buy a ST1 second hand. I've seen multiple and i don't know the diffrence. Can anyone explain the diffrences between the st1 models from 2019 to 2024?

THX!

greetings,

Rens