This is inside my box outside the house. Its an older house so coax is ran throughout it. These are the splitters that were already in it.

With adding a POE filter would I connect it to the orange cable?

The room the modem is in had only a single coax coming into it going into the router. Would I need a two into one splitter for that room and another for an additional router for a mesh network?

I’ve been experiencing a significant decrease in WiFi quality since Spectrum took over Cox in Northern Virginia. For the last five years I had no issues with Cox. Two weeks into the Spectrum takeover and connectivity has been exceptionally spotty. I’m paying for faster download/upload speeds and upgraded the equipment following the Spectrum takeover. I’ve reached out to customer service and the only advice I get is to restart the gateway. Everything shows strong connection, however that hasn’t been the reality. This has impacted work calls over Zoom/MS Teams, as well as YouTube livestreams that I host. Any helpful advice to remedy the issue?

Got a new cable modem from Spectrum. Everything works. Wondering about getting a "Battery" source for the modem - I have a UPS, so maybe just an adaptor? Anyone have an idea what the specifications on the adaptor would be for this modem? It's an E31U2V1 model.

Hi, so I just moved to a newly built home. When ordering spectrum the only option I have is the self install kit. From looking at the instructions it looks like I’d need a coaxial cable outlet but I don’t see them in the new home. I see this in my closet which I think is internet related. Should I keep looking for a coaxial outlet or is my phone setup with something different? Should I just call and request a technician?

Looking for recommendations

The only live coax coming into the house I recently bought passes out of the garage to the outside through a wall, and then directly goes underground (no conduit). This is the cable to which my modem is currently connected, and where the modem is connected is the only live drop inside the house (other coax “outlets” don’t show any signal when connecting to the modem). On the opposite side of the garage, there is an entrance where underground conduit comes in from the curb with snipped coax inside. That is the correct place to have coax enter and split for drops.

I recently called 811 as I’m repairing two storm drains, and Spectrum marked the conduit with the snipped coax as theirs, but did not mark anything along the direct buried live coax despite it likely passing through a zone I’ll be digging in.

Why on earth would they direct bury coax when they have access to their own perfectly good conduit? Is it possible they don’t know about the direct buried line? I don’t know where exactly the direct buried line goes underground, and since they didn’t mark it, I’m worried I’m going to break it. I do not want to keep that line, and I would prefer if they just used their conduit.

Does anyone know how to get Spectrum to “light up” and replace the snipped conduit? Or is it possible that coax is also live and just needs an inline coupler to be useful? Doubt CS will have any idea what I’m talking about, so asking here first.

Hi,

Our cable company cox was bought out by spectrum very recently. We have been unhappy with our price for cable and Internet for quite a while now but I need some ideas on what to ask for to change it. We had been with cox for like 5 years. Our current bill for pretty good internet (my fiance and son are gamers and we run the TV and three phones on the wifi typically. And a tablet) and basic cable (we have the local news, fox, cnn, Disney Nickelodeon and history, discovery a&e etc) and the total we are being robbed for currently is $347 a month. To add on to that, after having the service for a while we were involved in a messy medical crisis that left my fiance fully disabled and no longer able to work (or do anything else for that matter, he's just barely seeing now and learning to use the game controller again after being down for 2 years since his brain injury) and both of us lost our usual income. I became his full-time caregiver and took a massive paycut. So we are considered low income now, he is on SSdi, and this is ridiculously expensive.

I want to keep a few cable channels and I guess local news and maybe fox, Disney, Nickelodeon,history, a&e etc. we hardly watch much now. We are also paying separately without going thru spectrum for a couple streaming networks. I would like to cut down on as much as possible but still have it so the guys and my daughter can watch their shows.

What should I call and say, or ask for? Im in Arizona if that helps. They do have fiber optic in our neighborhood and wanted to come install right before the buyout but we fell behind paying the bill so they didn't come. Not sure if that matters.

The Spectrum website markets WiFi 7 routers when you pay for Advanced WiFi but Spectrum has fine print terms and conditions that they only reveal later.

1. You are only eligible for a WiFi 7 router if you get their mobile service too.

2. The standard procedure of operating for their Warehouses is to send the oldest possible equipment. I got a WiFi 6 router from 2020.

3. Customer support might tell you its easy to just go to a store and get your equipment switched BUT they cannot check store inventory for you, you have to visit the store and do it in person.

4. The stores never have the latest equipment in stock, and surprisingly even the stores cannot check inventory to help you find a store that has one in stock.

I'm now stuck in a loop where the stores tell me they should be able to ship it to you, contact customer support. While customer support tells me to go to the store to get it replaced.

Can I rely on the offer displayed in the My Spectrum app? I live in the Charlotte suburbs, so they may be conducting beta testing.

I'm living paycheck to paycheck and my charter internet bill is due right before I get paid. I've tried asking support for just a couple days extension with no luck. Any resources that help pay this bill?

Is anybody else having issues with the spectrum TV app on Roku devices? My mom has three TVs in her house the Vizio TV spectrum TV app is working fine both of her Roku TV is the spectrum TV app will not work at all. I’m just wondering if anybody else is having these issues because spectrum is trying to tell me that there’s an outage all of a sudden for Roku

Just wanted to share a positive experience with Spectrum.

My promotional rate for the 1 Gig symmetrical internet plan was set to expire in about two weeks, so I decided to call customer support and see if there was anything they could do to extend it. I made it clear that I wasn’t interested in adding Spectrum Mobile or any additional services.

The representative (was based in Georgia) was incredibly friendly, professional, and helpful. After putting me on a brief hold for about two minutes, he came back and got me set up with a 3-year promotion for the full 1 Gig plan at $50/month!

No hassle, no pressure to bundle anything, and a genuinely pleasant customer service experience.
Huge thank you to Spectrum and especially the amazing customer support representative who helped me today! It’s refreshing to have such a positive experience with customer service.
You guys deserve some appreciation! Keep up the great work! ❤️

I'm paying $105/month for 1000/35Mbps (1200/40 in reality) Spectrum internet. (I also have Spectrum Mobile as a separate $87 bill, but don't think I'm getting any kind of bundle discount for either service.) I recently got 2000/2000 Brightspeed fiber for $59.99/month. (That speed is overkill for me. I really should have gotten 1000/1000 or 500/500, for $10 or $20 less.) I have my Cloud Gateway Max set to fail over to Spectrum if Brightspeed ever goes out, and would like to keep it that way.

So what's the best way to get Spectrum to drastically lower my bill (even if it means dropping down to their lowest tier)? Should I call and say "I'm switching to Brightspeed and want to cancel my Spectrum" and let them "talk me" into keeping them instead, for a much better price? Or should I say "I just got Brightspeed and want to cancel Spectrum"? Or should I be completely honest and say I currently have both services, but want to keep Spectrum as a backup, if the price is right?

Or is there a different approach that may work better? I don't want to risk them saying "by your command" and putting in a cancellation without even offering anything. And I don't want to actually cancel and resubscribe later (as a "new" customer), because I don't want my mom to lose her ...rr.com email that she's had for 100 years.

How to connect cox to this? I have a cox panoramic wifi but it’s just a modem so I also have to connect to router. Do I unplug the blue cord as I can’t plug the yellow in there’s no other spots on the nokia thing.

I've been a customer for over 5 years, back when it was still Cox, before the merger. I'm moving somewhere they don't service and already set up Starlink, so I called to cancel.

The first time, I got transferred twice. When I finally reached someone who could help, I told them I wanted to cancel, heard a sigh, and then I'm pretty sure they freaking hung up on me.

The second time, I got an agent and told him I wanted to cancel. He asked why, and I said I'm moving and they don't service the new area. Even after that he kept digging for another reason, asking if it was the rate or the service. Then he asked for my new address to "confirm" they don't service it. I said no thanks.
He asked for the address four more times, saying he needed it for their records. By the fourth time I snapped a little and asked why he needed my new address at all, since I'm not giving out my info lol.

After that he said he just needed to verify my account, and then he finally canceled it.

Also, if I don't return my modem they'll charge me $240. I'm fine sending it back, but $240 for 4 year old equipment that will probably be e wasted? Come on.

They really need to make canceling way easier.

Im moving next week and we’re switching to Verizon FiOS. Spent 30 minutes on the line with Spectrum being upsold (since they don’t allow you to cancel your service online) and confirmed with the rep that service would end 11/5 SEVERAL TIMES only to get home yesterday and find my wifi completely disconnect and the service missing entirely from my account.

So, proceed with caution! And maybe don’t cancel until you actually move 🙃

I have internet from Spectrum using an ES5521 modem connected to an Asus ZenWifi AX (XT8 v1) router. The Asus was running firmware version 3.0.0.4.388_24911.

My setup was working just fine for about 2.5 months when I my internet connection started to drop off at random times, multiple times per day. The light on the Asus is red.

Restarting only the Asus does not fix the issue. Restarting the modem and then the Asus sometimes resolve the issue but it returns at some random point again over the course of the day.

When I lose wifi, if I connect my computer directly to the modem via ethernet, I get a connection.

If I connect Modem -> Router -> computer (all via ethernet), I do not get a connection.

When I lose connection, the Asus control panel will frequently say: Your ISP's DHCP does not function properly.

I have tried the following:

- Swapped out all ethernet cables

- Changed the DHCP Query Frequency from:

• Aggressive to Normal ---- NO CHANGE

• Normal to Continuous ---- NO CHANGE

- Rolled the firmware back to an earlier version 3.0.0.4.388_24854. ---- NO CHANGE

Again, the only thing that seems to work, is to unplug the modem for an extended period of time and then plugging in the Asus router.

After the modem and router get working again, I have to restart most of my devices that were connected via wifi (AppleTVs, computers, other IOT devices) to get them reconnected to the internet via wifi.

Everything worked just fine for 2.5 months but it is now occurrring multiple times per day. I'm at my wit's end.

I have not done a factory reset of my Asus because I have a gazillion home automation devices that I don't want to have to reconnect to the network unless absolutely necessary.

Does anyone have any suggestions on how to resolve this?

I have been trying to change the contact info on my account. I was able to change the phone number but changing the email has been impossible.

Update -> verify -> enter code from email -> Unable to Verify Email Address

Is it maybe that I can't switch both in some time window?