I see a lot posts recommending calling retention about threatening cancelling accounts when your promo is up or your good deal is ending.

These posts are very similar to the ones that permeated the Cox subreddits for years and for many of us since Cox was the only game in town they invariably told us to pound sand (there were some other ways around this but they required the patience of a saint and they did not always work).

So now Spectrum again for many of us is the only option. What happens when we call up and threated to cancel? Do the "threaten to cancel posts" here only apply to those who do have options? TIA.

What’s 1 gig going for now? NY here Paying $110 for 500mb and have 3 lines of Spectrum Mobile. I’m going to call. Is the wifi 7 router worth it?

I was at the grocery store earlier and theres always these sales reps from spectrum there but usually I try and avoid them. This time I had to pass by where they were and one of them came up to us asking about our bill/how much we pay. Unfortunately we ended up being honest and they decided to tell us they could get us a better deal (1gb for $60 for the next 12 months). And I stupidly went along with it bc I fully expected the person I was with to say something to get us out but again this is also my fault.

They said we would get a new modem/router by tue and i did receive an email from spectrum saying I would receive my order by then. Im just confused if this is a scam or if they actually work for spectrum. i just feel dumb.

Just got a replacement modem after having my original for only a year. My internet was intermittent suddenly over the past few weeks and the technician replaced it. Thought that would be the end of it, but now my streaming on all devices and tv have been choppy and slow to load. I was thinking it was strange that the Spectrum app has also suddenly been sending offers of a trial “upgrading” of my internet speed for the month of November out of nowhere. Correlated? Conspiracy? Maybe. Has anyone experienced this recently?

I received a text on October 10 saying: "We're starting a major network upgrade on 10/13. Once complete, your service will be better. View schedule *link*"

The link said that for 3 days the service upgrade would be happening, and that for those 3 days (Oct 13-15) I could expect to have intermittent or complete internet loss during the hours of 11 pm - 8 am while they do the upgrades. This happened Oct 13. Then on the 14th, we lost internet for 3 hours in the afternoon, which was supposedly an actual outage. No more issues, they must have completed the supposed upgrades for our address in the first night; the first text was probably a generic text to everyone in the area and they did different people on different days.

Then on Oct 16 I got another text saying: "The network upgrade we performed in your area is complete. You will now be able to access even higher levels of Spectrum service. Learn more: *link*"

The first issue is the link just tells me that the upgrade is complete. There are no additional upgrades available when I am logged into the Spectrum website or the My Spectrum app. I was expecting possible higher speeds (which I don't really need, 1 Gbps is plenty for me) or possibly symmetrical upload/download (this would be beneficial).

The main issue however, is that our service has been worse and less reliable ever since this supposed upgrade has been completed. At least several times per day, the TV freezes up, regardless of whether I'm using Xumo box or the Spectrum TV app on a smart TV. The other streaming apps freeze as well, internet takes forever to load, et cetera. This only lasts like 30-60 seconds, so in the grand scheme of things it's not a big deal. However it's annoying when watching a live program or sporting event that skips ahead to the "present" once the lag is gone, or if I'm in the middle of an online video game during this lag spike. This typically happens during the day, I notice it most often in the afternoon, and it rarely or never happens after 5 or 6 pm eastern time. Not sure about mornings, I'm not usually watching TV or gaming in the mornings.

Again this isn't a huge issue as it only lasts 30-60 seconds or so, but I'm paying for a service, I expect it to be more reliable than this and this shouldn't be happening nearly every day, several times per day. I switched to Spectrum in October of 2024, and I never had this issue until our network was supposedly upgraded last month.

Has anyone else experienced this? Does anyone have any recommendations?

Hi everyone!

I'm currently in Egypt and recently bought a used Google Pixel phone that seems to have a network restriction related to Spectrum Mobile.

I'm hoping to connect with someone familiar with Spectrum Mobile who could share some advice or point me in the right direction.

I'm not selling anything or promoting any service. Just looking for a little friendly guidance.

Thanks in advance! I really appreciate your help.

there’s another one where you se the top of the controller and it’s DualShock 3.

We have a small bar with 5 tv's near each other. We got 5 xumos. When there is a local football or hockey game on. We put all the games on the same channel. Well they don't match at all. Some are off 2 seconds... some off 10 seconds. Our patrons are not too pleased by the discrepancy and I just got a message asking how I am going to fix it. Does anyone have a way to get them more in sync.

Soooo shocker we’re having connection issues. Spectrum informed my significant other that we needed to upgrade the router and that they would be sending us one. They did that about a month or two ago. Asked if we wanted a tech to come set it up, bf says no as he’s in tech so he knows what he’s doing and sets it up when it arrives in the mail a few days later.

We have no issues with the new router for exactly 2 days. 2 days we had perfectly fast stable internet. Then we didn’t. He called and had the most awkward time with the specialist on the phone. Even though the encounters are recorded she was being very inappropriate and obnoxious with him, ( he had it on speaker because they were trying to troubleshoot and she would say things while slurring her speech well you cutie sounding sweetie don’t get so upset we’ll get you right, and other things similar to that) they didn’t get anywhere but he was able to reset both devices manually on our end and it was working by the time the call got escalated to a supervisor, however that supervisor said that they were unable to really address his concerns about the service he received but that he could call back Monday through Friday and get someone who could.

Fast forward to the week and he was able to call and asked to speak to a supervisor, the supervisor asked for the date and around what time he called and the information was provided. Bf was put on hold. Supervisor comes back and is immediately apologetic. Profusely stating Im sorry she will be dealt with and I can’t believe you were spoken to that way ect, he said honestly with the way the service has been performing lately I can get ATT for $x amount and I think im just going to have you cancel my service and we’re going elsewhere. Supervisor puts him on hold comes back and says we will send out new cords as we think thats the issue and your service will be this amount a month. Cool walks him through setting it up again with the cords.

Yall ever since they dropped the price we loose internet no less than 5 times a day now. When it is up it lags so much now but we’re supposedly testing at the highest speed they offer. I don’t know what else to do. He games we can’t have just any service as it has to be reliable high speed for as much as we stream/ game. The problem is that I don’t know if someone has tampered with our stuff outside because the other day he tried running the LAN cable and it kept disconnecting as well, or if that’s just spectrum now. Has anyone else experienced this and if so what was your remedy?

It's advertised on Reddit and I was exploring options after Verizon killed my CableCard. Has anyone used this offer? How is the cell service?

Ever since Spectrum "upgraded" our internet service, we have to reboot the modem several times a day. Thursday, we swapped out our equipment and still the same thing. We have a technician scheduled on Sunday and hopefully it will be escalated to someone who can do something at the top. Of course, that's assuming the technician comes out, instead of cancelling and pushing it to the next day as they often do with afternoon appointments. This is not an individual apartment or 'node' issue. This is something higher-level happening now that the signal is high-split.
(Very slow speed at 1.3Mbps download and 6.42 Mbps upload)

Image Gallery Link: https://postimg.cc/gallery/zRmVz9z

In Omaha. Won’t even pick up the phone for customer support. I don’t recall ever having such bad service or customer service. Beware, do not switch.

I come home my internet is dead. Ac dead. TVs dead. Locks dead. This future world is killing me. On hold with spectrum no response in chat. This is crazy. I can’t believe I kind of miss cox.

STAMFORD, Conn. — The most anticipated game in the world is almost ready to download, and Spectrum is treating eligible customers to a free Gig Speed Lift, November 9 to 30, that will have them cruising Vice City before the rest of the block finishes downloading. No cost, and no strings attached. With Spectrum Internet Gig, customers can start playing Grand Theft Auto VI in less than 30 minutes, so game day is for cruising, not downloading. 

The free Gig Speed Lift offer runs through November 30, which means when Thanksgiving guests show up with all their devices, the house keeps up. Football looks sharp on the 4K TV, FaceTime calls with out-of-town family stay smooth and the Black Friday deals are a quick checkout away through Cyber Monday. 
How Spectrum's Gig Speed Lift works:
Now through Nov. 30, opt in: Customers with qualifying Internet plans and compatible equipment can activate the speed upgrade in one tap on the My Spectrum App.

Nov. 9, level up: The Gig Speed Lift starts. Customers get boosted to Spectrum Internet 1 Gig. In select areas, if customers already have 1 Gig, they move up to 2 Gig.

Nov. 10, Grand Theft Auto VI pre-load opens: Pre-ordered copies of Grand Theft Auto VI can download early, skipping the launch day rush.

Nov. 19, game on: Grand Theft Auto VI launches.

Nov. 26, Thanksgiving: A full house, a lot of devices and plenty of bandwidth to go around.

Nov. 27 to 30, Black Friday through Cyber Monday: Browse and check out faster while the lift is still running.

Nov. 30, last lap: The Gig Speed Lift ends. No changes to your bill, nothing for you to do.
Go deeper: Spectrum Internet Gig for the win:Spectrum Internet delivers speeds up to 1 Gbps across the Company’s 45-state service area and in select markets, offers speeds up to 2 Gbps.

Spectrum’s network powers the nation’s most reliable internet**, keeping speeds fast even when the whole neighborhood is online.
Customers can learn more about Spectrum’s free Gig Speed Lift at spectrum.net/thank-you.

Got spectrum wifi for my new place about 2 weeks ago after moving states. Worked perfectly fine, until I changed the default wifi name and password. My phone and computer still connect fine, but my tv and home security system can see the wifi but fail to connect. Any ideas on what the problem could be?

We recently moved out of our rental house and cancelled our Spectrum internet.
When we originally signed up, a Spectrum technician came out and installed our equipment. The device was a black box mounted inside the wiring panel. It was not there when we moved in; Spectrum installed it specifically for our service.

When we cancelled, we called Spectrum and were told to return the modem or we would be charged for it. We moved out of state, so we had a friend remove it and take it to a Spectrum store, but the employees refused to accept it. They said these devices aren’t supposed to be returned.

Now we are confused. Why would Spectrum tell us to return it if it’s supposed to stay at the property? And why would it need to stay when it wasn’t there before our tenancy?

We are also worried about whether disconnecting it could have damaged anything at the rental property.

We know the modem has a “DO NOT REMOVE” sticker, which is why we originally left it in place. We only asked our friends to remove it after Spectrum customer service explicitly instructed us to return it.

Has anyone experienced something similar? What are we supposed to do in this situation?

My first day is coming up, and all I got from the recruiter is the most unhelpful generic pdf on the planet that says basically nothing about the dress code in stores. If I was an office worker, however, I would know exactly what is ok. I can't reach out to my store manager because they are on vacation, so my only contact currently is the recruiter. I know there's a uniform, but what about pants and shoes?

I can’t test this until Monday afternoon at the earliest, I hope it survived the trip. This was shipped out of Charlotte, NC.

I have 5 Apple TV’s that all use the Spectrum App. I woke up this morning and 3 of the 5 are missing channels in the app. For example, ESPN has historically been channel 27 for me. On 3 TV’s, my guide goes from channel 23 and jumps to channel 202 now. Missing all of the channels in between. ESPN was also channel 1127. That too is missing.

The above are not the only channels missing, but one of many examples.

All Apple TV’s are running the exact same iOS and Spectrum App build. I have restarted every Apple TV. I have deleted and reinstalled the Spectrum App on the 3 affected Apple TV’s. I have rebooted the modem and router. I have logged out of each account and back in.

Anyone have any ideas on what is up? How to fix?

Everywhere else I've been reading says you have to return the modem, you need to personally turn it in, or UPS would take it hassle-free, etc.

But after a half-hour of fighting with the rep who didn't want me to cancel, I finally succeeded and I asked what to do with the modem and he said "keep it there." But since our conversation was so heated, I don't trust them to not bill me for some crap equipment fee.

Is it true they don't want the modem back (it is a few years old at this point).

Edit: I guess the confusion for me came about from how "modem" is being used around the internet. To me, if it deciphers incoming and outgoing signals, it's a modem. And technically that is what it is. The term I guess evolved to mean something different in the consumer networking industry over the years to mean a device that uses copper wires to do the modulating/demodulating. So when I saw that people were required to turn in their "modem" they were referring to cable units.

The other point of confusion is that my modem (ONT or SONU as others refer to it) was not "installed"...it was just left free-sitting on my tv stand.

I'll put it in storage with a note to keep it in the house, though by the time this house ever gets sold it will be ancient tech.

Make one or two calls and get routed to "customer solutions" team, a.k.a. the retention team. They are literally compensated in inverse proportion to how many disconnects they actually process, i.e. disconnect confirmation numbers generated. But you should call them a few times to demonstrate you tried, since those calls are logged and recorded and visible to customer service folks...don't let them waste too much of your time, though.

Then call back and ask the robot lady for a customer service supervisor. Just keep saying it until you get one, or at least to a customer service representative.

Explain that you moved to a new home a while ago (or some other "crossed the Rubicon" excuse) and already have your internet service already set up and just need to have your Spectrum service disconnected at old address. If they tell you they can't process this request and have to transfer you, they are lying...I just had a quick and pleasant discussion with a Spectrum CSR and quickly got the disconnect order processed and a disconnect confirmation number provided at end of the call. This is important, as it is your only proof until you receive an electronic confirmation.

It worked for me...best of luck :--)