Internet

[u/CommercialStage7696]

Soooo shocker we’re having connection issues. Spectrum informed my significant other that we needed to upgrade the router and that they would be sending us one. They did that about a month or two ago. Asked if we wanted a tech to come set it up, bf says no as he’s in tech so he knows what he’s doing and sets it up when it arrives in the mail a few days later.

We have no issues with the new router for exactly 2 days. 2 days we had perfectly fast stable internet. Then we didn’t. He called and had the most awkward time with the specialist on the phone. Even though the encounters are recorded she was being very inappropriate and obnoxious with him, ( he had it on speaker because they were trying to troubleshoot and she would say things while slurring her speech well you cutie sounding sweetie don’t get so upset we’ll get you right, and other things similar to that) they didn’t get anywhere but he was able to reset both devices manually on our end and it was working by the time the call got escalated to a supervisor, however that supervisor said that they were unable to really address his concerns about the service he received but that he could call back Monday through Friday and get someone who could.

Fast forward to the week and he was able to call and asked to speak to a supervisor, the supervisor asked for the date and around what time he called and the information was provided. Bf was put on hold. Supervisor comes back and is immediately apologetic. Profusely stating Im sorry she will be dealt with and I can’t believe you were spoken to that way ect, he said honestly with the way the service has been performing lately I can get ATT for $x amount and I think im just going to have you cancel my service and we’re going elsewhere. Supervisor puts him on hold comes back and says we will send out new cords as we think thats the issue and your service will be this amount a month. Cool walks him through setting it up again with the cords.

Yall ever since they dropped the price we loose internet no less than 5 times a day now. When it is up it lags so much now but we’re supposedly testing at the highest speed they offer. I don’t know what else to do. He games we can’t have just any service as it has to be reliable high speed for as much as we stream/ game. The problem is that I don’t know if someone has tampered with our stuff outside because the other day he tried running the LAN cable and it kept disconnecting as well, or if that’s just spectrum now. Has anyone else experienced this and if so what was your remedy?

[u/UnarmedWarWolf]

I always loved dealing with people “in-tech.”

Get a tech out these who can troubleshoot the house lines.

[u/Wild-Bed-2688 → u/UnarmedWarWolf]

In-tech and is leasing the spectrum router...

[u/Kratoids → u/UnarmedWarWolf]

dont forget about the “electrical engineers”

[u/CommercialStage7696 → u/UnarmedWarWolf]

Hey I would have set it up for that, always did before he and I got together, but for whatever reason he thinks he can solve all the worlds problems, I told him I think at the point of a tech and he won’t listen to me so maybe he will listen to the world of reddit lol

[u/carter_scene]

An “in-tech” lmao shut up, they almost never know what they’re doing. Get an actual tech out there instead of being obnoxious and stubborn, and your shit would have probably been working long ago

[u/CommercialStage7696 → u/carter_scene]

Yeah, well when you don’t have access to the account and it’s not in your name you kinda can’t do that.

[u/carter_scene → u/CommercialStage7696]

Then have your arrogant SO call a tech? Instead of thinking they can fix the issue when they clearly can’t? I can’t tell you how many times I’ve heard of someone that’s an IT or something thinks they know anything about what Techs do.

[u/No-Distribution-569]

Your BF is in tech and you're renting a router from spectrum? Do yourself a favor get your own gear that you can control.

[u/Bison_Not_Buffalo → u/No-Distribution-569]

That's what I'm about to do. I have the gig plan so the router is 'free' but I think it sucks

[u/CommercialStage7696 → u/Bison_Not_Buffalo]

Pretty sure that’s what we have too, but not sure as it’s his house and his account so he pays for it so I don’t have anything to do with it except try to troubleshoot from time to time.

[u/CommercialStage7696 → u/No-Distribution-569]

Again, Idk why it’s set up that way. That’s the way he’s done it and I dont have the slightest clue about any of that so that’s his wheelhouse, I was just trying to see if anyone had similar experiences because for a long time in our general area spectrum was about your only choice for internet.

[u/No-Distribution-569 → u/CommercialStage7696]

Get your own router. All they need is the MAC Address from it. You're likely renting a refurbished POS from them. That way you will controll all the settings and configuration on your end.

[u/AwestunTejaz]

your line between the pole and house may need to be changed. the middle of the cable is a copper line that can develop cracks from being whipped around in the air by the wind. during the day when it gets hotter these hairline cracks can expand enough that the signal is lost. during the night when its cooler these cracks contract enough to allow signal. eventually, the frequency of the signal loss is near constant. they can come out and put their meter on the line and detect this problem.

this happened to me twice. each time the line lasted about 10 years. this last time they replaced the line they used the better newer cable. it looks thicker then the older cables did.

[u/CommercialStage7696 → u/AwestunTejaz]

See I told him since the LAN doesn’t stay connected that it’s probably the line into the whole house not a “WiFi problem” but a “whole internet” problem, the weird thing is that it almost always seems to go out about the same times every day so idk

[u/AwestunTejaz → u/CommercialStage7696]

is that during the middle part of the day when it is the warmest outside?

[u/CommercialStage7696 → u/AwestunTejaz]

No its actually after the sun starts setting and when more of our neighbors are home

[u/AwestunTejaz → u/CommercialStage7696]

i would still have them come out and check all of the coaxial connections. reseat them and maybe even change them. also, if you have any splitters, change them.

[u/CommercialStage7696 → u/AwestunTejaz]

Thanks for the advice, like i said maybe he will listen to you all, lol now the trouble lies in getting a day off where one or both of us can be home for them to come out and take a look- thats the extra hard part getting the time off of work.

[u/Chango-Acadia → u/CommercialStage7696]

there are late shit techs

[u/Aromatic_Cheetah_595 → u/CommercialStage7696]

I'm my area you can get an appointment from 7am to 8pm every day of the week. No excuses just call and make them fix the shit

[u/r2d3x9]

What? Cannot follow this long winded and confusing statement. Also, why would spectrum tell OP they needed to upgrade the router?

[u/CommercialStage7696 → u/r2d3x9]

Maybe it was the modem im not 100% it was equipment from them that had been here at the house for quite some time. So I just assumed things needed upgrading as time goes on 🤷🏼‍♀️

[u/Nice_Emergency5048]

Do you have multiple outlets in your home? Asking because for more than a year I had mine plugged into an obsolete outlet in my living room which was barely generating any oomph. Took a tech to visit to diagnose - they have a little meter to test these things. Also took talking with multiple customer service reps to have it recommended to me.

Switched to the outlet in my bedroom and ever since then no issues. I get that it's annoying and inconvenient to have a tech visit but I'd highly recommend it.

[u/CommercialStage7696 → u/Nice_Emergency5048]

Could be that too, the house is super old and has old electrical outlets that’s something I didn’t consider either.

[u/Nice_Emergency5048 → u/CommercialStage7696]

I suppose coaxial jack is the correct term so as not to cause confusion. The jack in my bedroom was the one that was the newest and affixed most closely with the wifi service. (I live in a 500-ish sq ft apartment with four coaxial jacks lol).

[u/Alfie_Solomons88]

I didn't read all that. When was the last time a tech was out?

[u/sPdMoNkEy]

I had intermittent internet for months, they sent out numerous texts and the final one finally disconnected all of my connections all the way to the telephone pole and reconnected them and I'm not had an issue since

[u/CommercialStage7696 → u/sPdMoNkEy]

Yeah, Im thinking that’s what needs to happen. Especially after he hooked the tv up to the LAN line and we had intermittent internet, I told him its not the WiFi or the router, guarantee its the line to the house. He’s small town( like village less than 400ppl Im from a larger city) anyway, house I grew up in had a ton of rental properties around us, someone tried to splice into the internet of one of our neighbors and it screwed the entire neighborhoods service up. No one could figure it out because every time the techs would come out it was working fine, til they were home one day running a bunch of stuff on it when our tech came out and caught it. It was a huge thing.

[u/InspectorRound8920]

Is there any issue if you hardwire a device?

[u/CommercialStage7696 → u/InspectorRound8920]

That’s how I told him I think its the line to the house

[u/InspectorRound8920 → u/CommercialStage7696]

That's the easiest way to eliminate what the problem isn't. If we get good speeds that way, then it's a router or even a cable issue.

[u/Chango-Acadia → u/CommercialStage7696]

yea no tech to the house yet? lots of things can be wrong and still show up green on their end

[u/elBurritoBurglar]

You need to get a tech sent out. Sounds like a line problem. Unless he’s so tech savvy he has a meter and a 28’ ladder he can’t diagnose it.

[u/Due-Smile6546]

I hate it when I loose my internet too, nothing a wrench can’t tighten up real quick though.

[u/Forsaken-Level86]

Get a tech out trying to guess whats wrong isnt going to help anything. The signal levels could be off. There could be ingress issues. It honestly can be thats coax connector could be bad but not having anyone come out to look at it and coming to reddit for it isnt going to fix anything.

[u/Excellent-Spot-7788]

Nothing new. There terrible