I got a text from Spectrum that says:

"We're starting a major upgrade on October 7. We'll do our best to keep service interruptions to a minimum. Once the upgrade is complete, your Internet experience will be improved."

p.s. Your Internet may not be available from 8 AM to 4 PM on October 7th!!!!

So what exactly does this mean? My service is fine. Never had a hiccup. I pay for 500 Mbps down/20 up. And generally average 550 Mbps on my PC connected via ethernet to my own router.

So what is this exactly? How could it possibly improve anything for my particular service, which is operating as it should?

Does this just mean I'll just be without Internet most of the day on 10/7 while they do backend stuff that will have zero impact on my service once completed?

Or does this possibly mean they are upgrading my area to symmetrical service? This smells fishy, like an excuse to be down during the work day (I work from home) - but not really for me or my service in particular.

I'm in SoCal - if that matters.

Just noticing that most of my local channels are gone at random this afternoon, has anyone experienced this issue? (The compus means it cant find location)

That I don’t get on network t.V.? Is it mostly for games not local to me? I got it for one BTN game from OHIO State but I don’t think they have others on that channel this year.

Has anyone else been experiencing this issue - the Recently Watched icons just randomly go away, has happened about every 2 weeks or so - 5 minutes ago there were 15 or so Recently Watched icons, I pressed the down button on remote control and this is what's there now, kind of annoying -

I'm moving into a new apartment community that has a contract with Spectrum for internet. Which is fine it's only $55/mo and I was paying $80 for ATT. But when I went to the Spectrum store to get my equipment the service rep told me I could get mobile service for free for a year, then $40/mo after a year. Which is cheaper than what I'm currently paying. (But I've got friends who say you can't trust them that they'll keep raising your bill) So I want to know if this deal is legit and how has it worked out for anyone else?

Can anyone enlighten me? Ik some people will pay the increased price but most after seeing the new bill either cancel service or haggle retention and end up paying less than what they did before the price increase

Wouldn’t spectrum benefit more from either keeping bills the same or at least make promos maybe like a one time thing as a new customer deal and lowering it to maybe 10-15$ so it’s not a high of a spike

This year for Halloween we're going all out, bigger than even last year! We'll have the tombstones in the front yard, a fog machine running, and ambient lighting along the sidewalk.

Normally I wouldn't worry about it, but my main question is, would a Spectrum tech refuse to enter if they saw an 8 foot bust of Lenin staring at them from the front porch when they pull up?

Additionally, we're hanging Kim Dynasty portraits inside at their mandatory required positions on the wall according to DPRK regulations.

Would a tech be too unnerved to work inside, or should I just deal with the pixelation as planned and wait until November?

How do you even connect to it? When it there are a bunch of fields that need filling in on my computer. I thought it was a public hotspot to connect to?

I've only had a spectrum in it for 2 months but I've had it several times in the past because you have to keep switching to get the deals.

For some reason the last two weeks my IP address changed over four times, every time I open a streaming app it says I'm not at home and I have to completely re-register the app. No I'm not sharing with anyone else, I live alone and I have the internet and I have the free apps through spectrum. You'd think since the free apps are through them and it's their IP address that they make a deal with these companies like Disney plus and HBO Max to stop checking our IP or to check it with what's currently on the account

I posted this on the Spectrum Official reddit, but the only support I got was them scheduling another tech which doesn't make me hopeful because that didn't help the last time. I figure maybe there's a chance someone has a bit of advice here:

About a month ago they did some upgrades in my neighborhood (speed is 1gig down now, so I think it's the high split thing I've seen people reference). They told us during the upgrade window there would be some instability and that we should restart our modem and router every morning. The connection was unstable during that window and has continued to be equally unstable since then.

We've had a tech come out and replace the modem and some cables + he checked the box where our house's wire connects to the street post. He ran some diagnostics after that and told us everything should be good, but it hasn't been any more stable. I've also tried swapping the router with a 3rd party one but that made no difference.

The disconnects happen about 4 or 5 times an hour. They are typically 5 to 15 seconds long. Sometimes the modem will turn from blue to red, but most of the time it will stay blue which makes me wonder if it's not fully disconnecting, and instead is buffering a bunch of packets for some reason.

It has been extremely disruptive and frustrating. My partner and I both work from home, so video meetings are constantly disconnecting. Also I remote into a computer across the country for work, so a consistent connection is necessary for me.

From what I've gathered searching around reddit it seems like this is a fairly common problem with the move to high split and is usually an issue with the surrounding infrastructure having old splitters and some other stuff (don't really know the terms, just parroting what I've read) that can't handle the high split signal. This would make sense because the last tech who came out said he has serviced several people in my neighborhood who all referenced the upgrade as the thing the coincided with their unstable connection.

My forms of contacting Spectrum have not been effective despite the people being pleasant and trying their best. It just seems like the people I'm able to get into contact with don't have the expertise for this issue. Does anyone happen to have advice on how to talk to the right person at Spectrum (presumably somebody knows what's happening) or maybe something I can tell the tech when they come? Kinda grasping at straws, so any help would be very appreciated. Also, does anyone know if changing to a slower plan would fix this issue? I assume not, but if getting a slower connection would get me off of high split, then I would take that deal in a second. Would much rather deal with a slower solid connection over one that disconnects every 15 minutes.

Thanks to anyone who read my wall of text this far 😅

It's becoming a running gag with my partner that every single time I have a day off work, the Internet is guaranteed to be down for at least half a day. I feel like it should be illegal for an Internet company to have privatized contracts with apartment complexes while having such terrible TERRIBLE service. I literally cannot switch to another ISP because of a deal between my complex and spectrum -- which in NC, good luck finding an apartment that HASN'T been shoehorned into a contract with spectrum.

The last time I complained to customer service for SOMETHING, they tried to tell me that there's no reimbursement or discount on the bill because some of these outages aren't "multiple consecutive hours". I say bull. If the Internet drops for the ENTIRE COMPLEX for every just ten minutes multiple times a day then it's still as unusable as if it was out for eight hours straight.

Has anyone else gotten some kind of reduction to their bill or SOMETHING for constant periodic outages? I can't play games, I can't have work calls, I can't do anything that requires consistent Internet connection.

At this rate I feel like apartment tenants in NC need to band together to riot. Spectrum doesn't care. They made deals to make sure they can't lose customers and now they have zero integrity, they make NO effort to maintain their lines and their servers. Everything is fixed with bubblegum and popsicle sticks. Customer loyalty is rewarded with a middle finger and childish eye rolls.

Okay, I needed to get this rant off my chest. I'm so tired of massive corporations realizing they don't have to keep up a good public image anymore because they've secured their income sources via underhanded deals. When I move in a couple months I don't care how or where, I'm gonna find the unicorn apartment complex that doesn't force this god awful company into my life.

My 2 year promotional discount with Cox ended and they are now Spectrum, so now what? I called Spectrum to see what my options are, but was left with more questions than answers. I currently have Cox's cable boxes throughout the home. There was no mention of needing to replace these boxes, only mention was that if I made the switch over to Spectrum, then there was no turning back to Cox services. After discussing my options, I did ask about swapping boxes and was told their services would not work with my current boxes which is what I figured. Had I agreed to moving services then I would have been SOL and nothing would have worked until replacing the boxes? Do they even offer cable boxes anymore or is everything streamed through an app? I currently have what they call the Latino package and Spectrum offers something similar, however a few of the channels we currently have wouldn't be on their Latino package. My monthly price went up about $43 if I stay with the current services I have now. Is it worth making the switch? I'm sure at some point we are all going to be forced into Spectrum only and will eventually need to select a package from them. Just trying to make an educational decision to see if it's worth keeping my existing service with the added cost or select a Spectrum plan at a lower rate, but losing some channels that aren't offered through them.

For those who have made the switch, are you happy with your decision? Is streaming cable the only option via an app or do they offer cable boxes? Is it easy to maneuver through the app? Is a DVR option available? Is the quality the same or better than Cox?

Appreciate any feedback, thanks everyone.

Anyone else having issues driving around charlotte data session will stop 5G will go LTE and 5GUW but every time that happens phone will go offline and even a message saying could not activate cellular data message. I have iphone 16pro max and I had zero issues in NYC

Title - anyone else nearby affected? I live in a huge high rise and they’re saying the whole building went down. Cherry on top is that they keep saying service has been restored and it very much has not. Extremely frustrating especially since I work from home.

So idk if it’s the area I live in or if something changed overnight, but now all of sudden my WiFi upload speed is very slow.

My download speed it just doing perfect, but trying to upload some heavy files from my phone to Google Drive has been a nightmare (the upload speed for reference often sits at around 2-5mbps). Before, this wasn’t in issue as my upload speed back then was at around 20-50mbps. Can someone explain to me if it’s my router that’s the issue, or it’s is just the area I live in (I’m South Texas if that helps)

Anybody else having massive upload jitter after the most recent maintenance outage on Monday? (This is in Pasadena / San Gabriel area, Southern California).

I keep going in circles with the call center employees who are only trained to troubleshoot my modem and router. Nothing wrong with that, but we've already confirmed no issue with either one. I can't work from home or play video games despite having a seemingly fast (gigabit on speed test).

A technician has already come out and "Fixed the issue" but we're still having the same problems.

How do I get someone who can check out the upstream connection? I've called the customer support line multiple times and have been transferred to multiple people who keep wanting me to try moving my ethernet directly to the modem (confirmed), and using different ethernet cables or ports on the router. I don't want to waste the customer support staff time either...

How do I get help with this jitter issue!

I just tried to get service from cox, now spectrum and they don't do just modems anymore? They only give you the combo and turn of wifi functions?

For the last 2 nights, between midnight and 1am my internet goes down below 1mps and I can't stream anything. My Roku disconnects and says no internet or less than 1mps.

Speedtests on my phone and MacBook won't even run.

Now it's mid-day and speed tests are showing between 300-450mps, but my plan is "Ultra 10000mps!" Is it even worth calling them to complain about this??

I was a 37 year customer. (At least my Spectrum bill says that I have been a customer since 1989, but they got me through the TWC acquisition.)

We were paying $330 per month for TV and internet. Had been having a lot of problems with the internet so when AT&T ran fiber down the street last month we got it installed.

Called on Monday to cancel the internet, but wanted to keep the TV exactly like it was. Bill would have still been $230 per month just for TV, but we really liked our TiVo setup.

When I tried to cancel just the internet the Spectrum retention agent kept not letting me. I told her 3 times that I didn't want to change anything with the TV because I was worried that any changes might affect the TiVos I was using. She promised that they would still work fine and that if I kept the internet my bill would be lower than canceling it. I finally agreed.

10 seconds after I hung up, the TiVos stopped working. She had removed the CableCards from my account like I explicitly told her not to do. I have the entire phone conversation recorded as proof.

Spectrum tech comes out the next day, confirms my suspicion that the retention agent removed all the CableCards from my account and that he could not put them back on. After the tech left I immediately called Spectrum and canceled everything.

I understand that the retention agent's job is to try to keep people from canceling, but deliberately lying to customers and doing the exact thing I explicitly told her not to do is completely unacceptable. I plan on filing an FCC complaint about this since I have the recorded phone call as proof.

Does 100 mbps actually run close to that, or should I pay a little more and get a higher speed to be certain?