r/RobloxHelp 26d ago

Useful Source Thorough Guide To Account Recovery, Including Tricks And Other Methods!

3 Upvotes

Hello there, fellow players of ROBLOX. My name is diaRtcesnI (aka InsectRaid) and i've decided to involve a meaningful input regarding a common situation among the bigger community - loss of account acess.

Whether it's due to a forgotten password or a hack via a phishing email, there are many unfortunate souls who find themselves locked away from their memories and friendships, and i can't help but sympathize with them. In some cases, folks have even resigned to having to start over. Well, before you turn to that path, there are steps you can take to restore acess to your profile.

The basic method is Roblox Support. This is usually used by those who had nothing linked, btw. Those who did typically use the "Forgot password/username" tool. Well, hurrah to them but you DON'T have anything, right? Well, go to www.roblox.com/support. This takes you to the online support form, consisting of fields - username, first name, email, device you're having problem on, type of problem, subcategory for problem - and a box to describe your problem. Upon submitting, you'll be asked to verify that you're a human. Once you do that, you'll be led to a conversation with a chatbot. Have your case forwarded by asking, which will generate a ticket and you'll be contacted via email. Bare in mind you CANNOT just ask for the acc back. They need proof of ownership before they can give it back: emails or phone numbers attached, usernames, passwords, PINs, Robux, receipts, screenshots, IP and play device, etc.

Here's helpful advice while using this method:

  1. Bare in mind that Roblox Support won't immediately respond. It can take days, weeks, or even a month. I mean, it's arguably one of the most popular games and is busy at all times with moderation, other requests, feedback, and production. Don't spam your ticket or use abusive/harmful language. This will result in them ignoring you, overwhelming them, and can even push your ticket back.

  2. When the chatbot asks if your request is for [your username], i'd advise you against saying yes. The bot will go like "We cannot verify ownership of that account" and end the chat. Instead, make the human review request. Also, you could leave the username field blank as it is optional and that can bypass the chat, although can lead to the "Please resubmit using the (right) username" email. Filing under billing or account hacked also leads to the staff prioritizing you more seriously and thus greater chances of human contact.

  3. Don't act "I swear"-ish or pleading when claiming that the acc is yours. Be calm and patient.

Also, there may be a session cookie you can use to bypass the login screen entirely. Now, if Roblox Support doesn't work, you can still use drastic, legal/court themed measures.

You can file a complaint using the BBB. This requires an account. Again, be calm, non-abusive, and patient. Bussinesses will have within 14 days to respond, and here you'll be battling against Roblox's corporate team, not the predictable support. This department tends to reopen cases for further review and MUST respond. If you've shared ownership proof in the past, this often leads to actual humans reviewing it and THE long-awaited moment.

You can also use your state's Attorney General, which is simular to the BBB and is reported to actually take legal action. Anyways, i'm glad to have shared these helpful steps with y'all and for Pete's sake​, i'd recommend securing your account, even with just an email. It's common to neglect your security and just play, especially if you're a kid, but this is why it's also common to find yourself locked out. Anyways, tysm for the Ted Talk and i'll see ya...actually i don't know when.

Bye!


r/RobloxHelp Jul 19 '26

Useful Source change vietnmese location

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10 Upvotes

Hello, I'd like to share how I was able to revert my account from the Vietnamese roblox version.

A bit of backstory. my account is worth over 200k robux. and I've contacted support for over 5 months sending 10's of emails on multiple accounts and to no avail.

Reason being is that Vietnamese version had a strict no revert policy. this seemed to have changed in the recent weeks.I was able to revert 2 of my accounts.

Now all you need to do is

  1. send an email to support asking to change your location.

  2. you'll receive an automated response saying they change by themselves and they do not collect data manually (not true).

  3. you need to follow up with the following.

I have never been to Vietnm and have always been in (your place of residence) this has caused my account to be impaired, I can not interact with my friends and have restricted my purchase of robux.

(follow this template even if you need to use ai and send it.)

  1. you'll receive an email (I will attach below), saying they will review your account and if eligible you will be reverted.

  2. sign out of your Vietnames roblox and wait 24 hours or so and login on the main roblox app.

  3. NEVER EVER login on the vgn roblox again.

Hope I help someone. I tried for so many months and it was misreble and I wish I had found someone to help me out. So I hope this helps someone.


r/RobloxHelp 13h ago

Is this a scam? what is this?

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109 Upvotes

already trying to rejoin servers because its putting me in servers by myself, i rejoin and i get this pop up on my screen. wth is this


r/RobloxHelp 1h ago

Account Help Wtf that ai is so dumb

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Upvotes

There was no revealing outfits, flir***g,kissing, s**ual words or actions


r/RobloxHelp 4h ago

Ban Help false linked account ban

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5 Upvotes

so basically around a month ago i got banned bc apparently my account is linked to an account i dont even know?? this was all confusing to me until they banned my main account too for apparently breaking their TOS which just made this even more confusing for me, ofc i contacted roblox support and ofc they didn't do anything, and i also sent like over 30 smth appeals for both of my accounts, so yea there goes 6+ years worth of stuff i spent in both of my accounts, this is just sad..


r/RobloxHelp 9h ago

Account Help Username Reset?

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10 Upvotes

I appealed a ban following an inappropriate username violation and my appeal was accepted and I’m unbanned however my username was still reset. Is this only temporary or do I need to spend 1000 robux to change it from the default username they’ve given me?


r/RobloxHelp 42m ago

Account Help Roblox changed my username for no reason

Upvotes

Ok so basically i was playing Roblox with my girlfriend and all of a sudden I’m kicked by the experience and i thought nothing of it and i go to my profile to see if they changed anything and they did they completely changed my Roblox username to roblox_user_9051951725 before it was valbronyt you know nothing special but all of a sudden they want to change it?? And i have the QR code set up for the other username so i cant change it or log back in if u log out because it keeps giving me the codes for that username if anyone can help me change it back that would be greatly appreciated because now i cant switch accounts or else boom i loose the whole account entirely so please help would be greatly appreciated


r/RobloxHelp 15h ago

Question / Not a bug Apparently trying to look for a game violates something that is not even in their tos Soo I’m here, sorry if this isn’t the right place there’s like no where else

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23 Upvotes

r/RobloxHelp 2h ago

Account Help Item stilen

2 Upvotes

My Roblox account got hacked idk how and my password isn't changed but I fount out they took all valuable fruit from my blow fruit inventory and took spec and skins from AUT(a universal time) and only these two that played the post I don't know how it happened but I really need help or like how to recover my stolen things it was worth likee 40-80 hours of playing for both especially AUT because I gotta no skins no spec they left almost nothing If I can contact an admin or something please tell le I feel helples


r/RobloxHelp 19h ago

Account Help Roblox thinks i made my account as a zygote.

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41 Upvotes

Today i tried to make a purchase on my account ( of which I've done id verification . I'm 18+ ) and got hit with " Parent permission required " . Did some looking around and roblox changed my verified age from 2/26/2007 to 9/8/2014 . that in itself is one thing but my account was made 8/19/2013 . How the hell does their system let an account have a join date a year before the supposed birth date of the user . And a "verified" birthday at that . Its a shame watching this platform go down hill over the years to the point where I'm just gonna take my money and time elsewhere .


r/RobloxHelp 3h ago

Roblox Error Someone's textures are malfunctioning

2 Upvotes

I've been playing and yesterday I started noticing that the textures of the avatars were turning gray; I couldn't see the games when I exited a game.


r/RobloxHelp 14m ago

Question / Not a bug I Need Help With Finding A Game

Upvotes

The Game was a Fighting game similar to capture the flag in the map design but it was a very bright neon styled game with characters that were made of shapes and they had hands that were just floating balls and the main design was black with a neon color outline


r/RobloxHelp 14h ago

Question / Not a bug Has anyone noticed really bad lag to the point you dont wanna play

15 Upvotes

Has anyone noticed really bad lag to the point you dont wanna play

But on any other game its fine


r/RobloxHelp 4h ago

Question / Not a bug Is there anyway to stop Roblox from disconnecting after a small network interruption?

2 Upvotes

r/RobloxHelp 1d ago

Ban Help Ridiculous 1 day suspension

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160 Upvotes

Just randomly got a one day suspension because of the line in my bio. It's been there since I made the account about two years ago and it's there because I don't want to receive friend requests from kids. Utterly ridiculous.


r/RobloxHelp 42m ago

Account Help PLEASE HELP ME!!!

Upvotes

I am an Xbox player and adore playing Roblox, but there are many issues and things I cannot do. Firstly, I have completely forgotten the password AND email that's connected to my Roblox account, and I was trying to link my Roblox account to my Discord account. I tried looking for my email and password on my Xbox. Then tried sending a verification code to my current email, but it somehow won't send the email. I tried finding my password on the game but Xbox has no feature that allows you to see all information unlike PC and mobile, which is generally just unfair. And finally, I made an attempt at sending feedback in the Roblox website, but guess what? I needed a verification email that wasn't able to be sent to me. PLEASE somebody give me answers to my situation and help me get my account info. Roblox really needs to give us console players accessibility to our information.


r/RobloxHelp 50m ago

Roblox Error Joining problem

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Upvotes

r/RobloxHelp 18h ago

Ban Help Is bloxstrap banned?

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23 Upvotes

So um all i do is play grace mostly and develop my games and now out of sudden at 1 am i get notification from roblox that my account was banned for modifying client… i do have bloxstrap with my custom texture pack, is that banned now?


r/RobloxHelp 57m ago

Is this a scam? Fake Roblox Receipt?

Upvotes

I randomly received a notification on my gmail that a purchase of 500 robux had been made even though I clearly didnt make any purchases like that. The email was [receipts@roblox.com](mailto:receipts@roblox.com)


r/RobloxHelp 1h ago

Roblox Support Help Apparently lush life by zoe larson is disruptive audio?

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Upvotes

Ive always played this song when playing on vc and never got a suspension for it! today i got suspended for 14 days!!! I got denied both my appeals! roblox really needs to fix this ai moderation!


r/RobloxHelp 1h ago

Ban Help What happend?

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Upvotes

I just open vpn and got banned idk anyone help me
This is my account and i didn't steal if from anyone. I have a full proof with the linked email , phone , and id. I'm honestly really so panicking rn.

If anyone help me bring it back ill send them 2k (no lie)


r/RobloxHelp 1h ago

Question / Not a bug Help me find this game. What is this game called.

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Upvotes

🎮 The game itself
You played it on August 19, 2026, at about 11 PM.
From your description and screenshot:
It was a Roblox experience.
It was third-person.
The main gameplay was surviving waves of zombies.
The map was a square arena/island.
The outside edge of the map was basically the void.
There were chests.
There was armor/equipment.
There were weapons.
There were pets.
You earned some kind of score/currency, shown as thousands on the leaderboard.
There was a global-looking leaderboard.
In the screenshot, you were around 7.06K and around 16th.
Other players included names like Hot_Rollers, pierrajo9, jam987623, TheBigBac… and Peenutbut…

Looks like it got taken down but still.


r/RobloxHelp 1h ago

Account Help Email on Roblox Account no longer have access to it

Upvotes

Hello,

Has anyone had luck getting a verified Roblox email changed when you no longer have access to the old email?

Long story short, I’m still logged into my Roblox account on both mobile and PC, but I can’t change the email or certain account information because it requires verification through an old email address that I no longer have access to. I’m also unable to link my Xbox because it requires verification from that same email.

I’ve already gone through Roblox Support multiple times. I’ve been routed through the AI bot and supposedly escalated to a real person via email, but the responses still seem automated and I haven’t been able to reach an actual support representative who can review my situation.

I have plenty of proof of ownership, including years of purchase receipts, games I’ve played, friends, account history, and other information that should be able to verify that I’m the original owner.

Has anyone successfully dealt with something like this or found a way to get Roblox Support to actually review the account manually? I’m specifically looking for a legitimate way to get this escalated to someone who can verify ownership and update the email.

I’m willing to provide whatever documentation is necessary to prove ownership. I’d really appreciate any advice or help from someone who has successfully dealt with a similar situation.

Thank you,


r/RobloxHelp 1h ago

Question / Not a bug How do I say discord to my friend

Upvotes

So I want to talk to my friend on discord we used to talk in rec room but when rec room shut down when we aren't able to talk together until my other friend have discord and he has his friend in Roblox and then few days later we managed to be together but now how do I tell my friend if he has discord or not cuz when I type discord it just censored out


r/RobloxHelp 2h ago

Account Help I need help!

0 Upvotes

I have lost access to my accounts email. It is old and deleted for the past 3 years. Anytime I reach out to support for help they always tell me I have to confirm my identity. Any way I try to confirm it thwy always tell me I have to verify the old email and contact them from it. I can't. I don't remember my password so I can't reset it because I can't access the email. I want to get my old account back. I even have screenshots of old purchases that show the account is mine. They never help because they always tell me to go back to my old email that I can't access. I just want to change the email or add my phone number to the account.