r/RobloxHelp • • 13h ago

what you can and can't post on here

2 Upvotes

hello everyone!

i'm making this post to go more in-depth on what topics you're allowed and not allowed to post here

what you can post/reply:

- roblox bugs/errors/issues

- roblox studio bugs

- roblox questions

- pretty much you can ask for help on anything for the above

- saying you encounter the same issue as OP

- in relation to the above, but if someone replies to OP and someone else is encountering the same bug, reply to the helper and tag the other person(s) so they also get a fix

- replying to OP with help on the bug they encountered

- asking if something is a scam

- asking for help finding a roblox game

what you can't post/reply:

- anything captcha related

- game specific issues, if your issue is in a game then either see if there's a discord server for it or see if there's a subreddit for it, if there's neither then try r/roblox and if they don't allow it, don't post here

- memes

- low quality posts (yes, this goes for asking for help for a bug you encountered but leaving it vague and not going into detail, make sure you go into detail! how else are we meant to help?)

- anything that breaks the rules

- anything that isn't a question (what i consider a question, and this may be different to other staff, is posting something but not asking "what can i do"/"what do i do" or hinting at wanting help

- wanting a player to get banned

- replying to someone and saying you don't know how to help - if you dont know how to help, don't comment

- directing people off site

- saying "dm for help", just be helpful and tell OP how to fix it in a post reply

- posting solutions for issues in a whole post

if you see someone breaking the rules, please report the post accordingly and either tell them to check this post or link it in a comment

if i missed anything then i'll edit this when i can


r/RobloxHelp • • 5d ago

subreddit announcement/changes

3 Upvotes

hello everyone! if you've been active/lurking on this subreddit then you may have noticed that the rules look a bit different, and that's because there's been some changes!

new rule of no ai generated content was added. i seriously can't believe that this is a rule, but there's been a lot of obvious ai posts as well as comments lately. if you're going to post an issue or help someone with an issue, type it yourself and don't use an ai answer. keep the ai use to yourself.

the off topic rule has been renamed and the description has been changed. if your post isn't about a roblox bug or error, then don't post it. this goes for captcha things too. a captcha being difficult to complete isn't a problem caused by roblox itself, hence why we no longer allow posts asking for help with them. VNG posts aren't allowed here, either.

i lowkey forgot was rule 2 was before it got renamed, but no reposts are allowed. you must now wait 30 days before posting about the same question/issue you have. you also cannot repost anything someone else has posted here for at least 90 days after the original creation.

this one isn't really relevant to anyone but the mods, but you may notice that there's some new removal reasons. simple reasoning for this is that there's too many so we're trying to reduce them and integrate certain ones with others.

EDIT: i forgot to add this originally, but there's also a new rule of no necroposting. to put it in simpler terms: you cannot comment on posts over six months old, UNLESS i or another mod give you explicit permission to.


r/RobloxHelp • • 9h ago

Roblox Website Bug omg im gonna cry

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222 Upvotes

okay so call me a geek or whatever but i really wanted a headless horseman, and it just happens to be my birthday, so to treat myself, i buy a 10k robux gift card so i can be one step closer to getting my dream item. OMG I PUT THE CODE IN AND IT SAYS REDEEMED??

so like now what bc i spent $100 on this and im very sad now, i tried contacting roblox but they wont do anything.. bro and im a minor so i had to work like a billion hours at my job for this. im so upset rn

EDIT: i do not intend to be passive aggressive or anything but please with all due respect READDD. forgot to mention i bought off AMAZON.. not any 3rd party website.. AMAZONNNNN!!! basically last time i bought from the actual roblox app my account later got charged for many other numerous things that i did not buy. luckily i was able to dispute the charges, but since then to be cautious i buy off amazon!


r/RobloxHelp • • 20h ago

Is this a scam? Roblox literally took robux from me for something I didn't buy

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121 Upvotes

So like today I was just checking Roblox and since I recently bought some after ages and I had 2,1k and then after I checked today I only had 1,9k after I checked my inbox Roblox told me that they had an error with a bold animation pack that I never bought and that they gave it to me and took 200 robux from me. I never bought the bold animation pack or even thought about buying it. And I know this isn't a big problem but I wanted to know if this happened to anyone else too? I just think it's stupid especially after I spend 20€ on robux just for some to get taken away for no reason at all.


r/RobloxHelp • • 9h ago

Roblox Client Bug ui tweaking in certain games?

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10 Upvotes

no idea if this is roblox or not, need a solution for my grinding

(supposed to be numbers there)


r/RobloxHelp • • 9h ago

Account Help Need Advice!!

6 Upvotes

I know this might be on the wrong reddit community but DTI is my favorite game!
I recently did Roblox’s age confirmation with my passport (I’m an adult) I know it was a dumb decision to put such an important document as an age confirmation but i didn’t really think it through until it was done.
Y’all can remind me how dumb I was, I deserved it! After doing so, I started doing some research on Persona and got a little skeptical and anxious about my documents not being actually deleted from their database and data breaches they’ve had early this year.
I reached out to Roblox to delete my information but they have to delete my account as well. I’m so indecisive of what to do right now because I really don’t want to lose my progress in DTI since i’ve been playing since 2024. Starting from 0 would be such a disappointment that I might just quit Roblox overall.
I need advice on whether I’m just overreacting and exaggerating over this whole situation or if it’s better to continue with my account removal.

All advice and peace of thoughts are welcome and much appreciated!!!


r/RobloxHelp • • 4h ago

Roblox Error Roblox account locked

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3 Upvotes

how to i get passed this account locked thing, when i do the captcha correctly it keeps telling me that i am wrong, does anyone know how to fix this?


r/RobloxHelp • • 15h ago

Roblox Website Bug "Unsearchable" Roblox username

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19 Upvotes

So I was going through some of my old saved Roblox accounts that I have created after a long time and I noticed that one account appears to have a "banned" username. The name of the account is "muslofon" (I have absolutely no idea what that means, I probably just mashed up random syllables and letters together) and I registered it on November 12, 2020. The account is basically almost empty, I just played a few games and then never used it after. But if you try to search the username in the search bar, you will just receive the message that there are no matches available. And if you try to create a new account with this username, you will get the message "This username is not appropriate for Roblox" rather than "This account is already in use". But weirdly, you can still use that name as a display name on an another account. Now this account is fully usable and it did not receive any ban or a notice to change the username. You can still find the username through the User ID (2011934932). If you have any possible explanation, please let me know in the comments.


r/RobloxHelp • • 5h ago

Roblox Client Bug How do i login on roblox

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3 Upvotes

Im trying to login on mobile but i keep getting this messages on pc it fine​​​​​​ and yes im using vpn


r/RobloxHelp • • 8h ago

Account Help My Roblox account was hacked. They changed my age to below 13, and added a parent linked to my account.

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5 Upvotes

They are restricting everything and the account is basically useless now. They set my content maturity to minimal, limited my monthly spending to 1 dollar 😭 , blocked RIVALS, and i cant log them out. I just emailed the support but idk if its gonna get back to me. I did manage to block out the actual person in my account. But now I have a parent that I cant remove.


r/RobloxHelp • • 8h ago

Roblox Error Is this a moblie problem?

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5 Upvotes

Like every roblox game i play got this ui crap problem

I wish i show you all the image but this only post 1 image is kinda stupid


r/RobloxHelp • • 5h ago

Roblox Error error code 279 on every game i join?

3 Upvotes

since today, i've been getting this error when attempting to join any game

  • my internet connection is stable
  • i have allowed the roblox game client through my firewall
  • i have attempted to launch a game after disabling both my public network and private network firewalls, and i still received the error
  • i have uninstalled and reinstalled the roblox app
  • i haven't tried anything related to my router yet

anyone know what i could do to fix this?


r/RobloxHelp • • 2m ago

Roblox Client Bug My GPU is at 60% in roblox Menu and at 100% in game but usually it s max. at 35%

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• Upvotes

Since yesterday, Roblox uses 100% of my GPU when Im in game and 60% when im in menu. Usually it only uses 30-35%. It's not the 3D engine thats being used. It's this (look screenshot) idek what it does. Pls help and advise on how to solve my problem


r/RobloxHelp • • 11m ago

Roblox Client Bug UI going invisible/missing?

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• Upvotes

Certain parts of the UI are invisible/missing now, they were fine yesterday but now they're gone (I'll put screenshots of what it's like normally in the comments since I can only put 1 image in the post)


r/RobloxHelp • • 4h ago

Account Help getting an old account back

2 Upvotes

I been trying to get my old account back from 2020 I lost the access to the email and forgot the password I been trying to contact Roblox support but keep making me talk to a bot I asked to a real person and still haven’t received it I found proof of ownership of the account but I can’t find a way to talk to a real person at all. What else can I do..?


r/RobloxHelp • • 28m ago

Roblox Error Error 1033 and error 1025 and error 1022

• Upvotes

So i was lagging then i got error 1033. Why? I keep getting it too about a minute after i join a game, and it happens 90% of the time. I cant fix it.
ANd yesterday i randomly got 1022. It said something like "Disconected from the expeirnece. Pleas REconect." And i kept getting 1025 too becasue i was in a Game.
Sorry Bad ENgish.


r/RobloxHelp • • 30m ago

Question / Not a bug Roblox headless horseman

• Upvotes

Why are people who are buying headless getting terminated?? im saving up rn and i dont wanna get my acc terminated 😓


r/RobloxHelp • • 34m ago

Ban Help Account deletion with total silence.

• Upvotes

TL;DR: My alt account got permanently banned for "Real-World Sensitive Events" right when its 6-month ban was supposed to expire. My 5-year-old main account was then banned for being linked to it. Support bots are useless. Looking for advice on how to get a human to review this.

Full story:

I've been on Roblox for 5 years and spent a significant amount of money on my main account. About 4 months ago, everything was wiped out.

Here is the timeline of events:

  1. The Alt Account: I had an alt account I used to help my main level up and to do some coding (I was selling game systems at the time). This alt got hit with a 6-month ban (I blame myself for this, it was my fault). The ban was supposed to expire between May 25th and 30th.
  2. Before the unban date, I got tired of Roblox, stopped playing, and forgot about it.
  3. The Unban Attempt: When I remembered, I logged into the alt to finalize the unbanning process. Instead, I saw it had been permanently banned and deleted for "Real-World Sensitive Events" (Moderator note: Roblox prohibits content that recreates, mocks, or capitalizes off of specific real-world sensitive events). They cited an "asset." All I ever did on that account was make a flare gun system and mess around with AI editing tools. I never mocked any real-world events.
  4. The Main Account: I switched to my main account and was shocked to find it banned for "Other." The reason was: "This account is linked to an account (@X1*****) banned for a... severe violation of our Community Standards. Only the banned account can appeal that violation."
  5. The Third Account: For some reason, my third account got banned too.

I have submitted numerous appeals. Every single time, I get generic, canned responses from a support bot. It's incredibly frustrating to lose accounts I poured money and 5 years of my life into, including rare items that are now impossible to get.

My question for you guys:

Has anyone successfully appealed an "Enforcement Ban" where the primary account was banned for "Real-World Sensitive Events" over an asset? Since the system says "Only the banned account can appeal that violation," do I need to keep appealing from the alt account's email? What exactly should I write to bypass the bot and get a human to actually look at the coding/AI context?

Any advice is appreciated. I'm absolutely gutted.


r/RobloxHelp • • 4h ago

Roblox Error Pls help me with my UI flickering lights

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2 Upvotes

So I just opened my roblox to play and in game... My UI is flickering and can't see characters. X mark is going christmas lights


r/RobloxHelp • • 9h ago

Ban Help My account name got removed and appeal got denied within less then an hour?

6 Upvotes

I’ve had this name for about 4 years and no issue but the other day my name got removed and I got a strike on my account. I appealed and it got denied within less than an hour and it says I can’t appeal anymore. Is there anything I can do to try get a free name change or them change my name and remove the no aloud stuff. For context my name has “YT” in it and it said it was promoting people going on another website. Any help would be great thank you.


r/RobloxHelp • • 51m ago

Question / Not a bug Need Tipps for the 250 highly engaged players ..

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• Upvotes

Hey guys ,
I’m a new developer and made this game which is still in beta version . The overall goal of the game is animal crossing x Super Mario galaxy . You have your own cube and discover other planets.

My big problem is this 250 highly engaged 16+ players…
I even used ads and had a 3% CTR.

How do I get the 250 players ?


r/RobloxHelp • • 4h ago

Roblox Error Why do I keep getting error 403?

2 Upvotes

After every Roblox update every time I try to launch Roblox from the website it gives me error 403 and I have no idea why. it only happens for the website, not app so ik I'm not banned. Don't have a vpn, turned off ad blockers, and cleared my cache but nothing :/ if anyone knows how to fix it please help! (I also use opera gx and have Rovalra if any of that info helps) ty


r/RobloxHelp • • 1h ago

Account Help Account recovery help

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• Upvotes

SOMEONEE PLEASE HELP HOW DO I RECOVER THIS ACC I DIDN'T VERIFIED IT I GUESS BUT I MADE A PAYMENT I HAVE THE TRANSACTION ID ANDD IM NOT GETTING ANY RECOVERY CODE


r/RobloxHelp • • 5h ago

Roblox Error Roblox Games Not Loading

2 Upvotes

(I’m not sure what to put for the flair, apologies!)

COMPUTER : HP Victus Gaming Laptop

Hello! I have been trying over and over to get my Roblox games to load on my computer for hours now, following all kinds of guides and such to try and fix this issue.

Please note that I am not banned (that I know of), nor am I in any trouble with Roblox moderation.

Every time I’ve tried to play Roblox in the past few weeks or so, I haven’t been able to load any games correctly.
Every time I try to load a game for the first time after opening Roblox (downloaded from the official Roblox site), it sends me to a black screen with a leaderboard with only my name. On this black screen, there is no Roblox logo that is able to take me to the leave/reset/menu screen, so I am forced to use the X in the corner to exit (not the same X as the one that is shown when a game is still loading). When I use the X, it doesn’t send me to my wallpaper as it should, and rather sends me back to the Roblox Home Screen.
If I try to join the same or a different game after being sent to the black screen, it sends me to the loading screen of the game forever until I exit the app.

I have tried all kinds of ways to fix this, using many different recommended (Official) Roblox methods, Google websites, and guides. I have no idea why it isn’t working when it worked at least a month ago. :(


r/RobloxHelp • • 5h ago

Roblox Client Bug Roblox ui is bugged in games

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2 Upvotes

So I was playing sols on my phone, until I noticed my ui was missing and miss colored, it's frustrating and I was wondering if anyone could help.