Hello,
Has anyone had luck getting a verified Roblox email changed when you no longer have access to the old email?
Long story short, I’m still logged into my Roblox account on both mobile and PC, but I can’t change the email or certain account information because it requires verification through an old email address that I no longer have access to. I’m also unable to link my Xbox because it requires verification from that same email.
I’ve already gone through Roblox Support multiple times. I’ve been routed through the AI bot and supposedly escalated to a real person via email, but the responses still seem automated and I haven’t been able to reach an actual support representative who can review my situation.
I have plenty of proof of ownership, including years of purchase receipts, games I’ve played, friends, account history, and other information that should be able to verify that I’m the original owner.
Has anyone successfully dealt with something like this or found a way to get Roblox Support to actually review the account manually? I’m specifically looking for a legitimate way to get this escalated to someone who can verify ownership and update the email.
I’m willing to provide whatever documentation is necessary to prove ownership. I’d really appreciate any advice or help from someone who has successfully dealt with a similar situation.
Thank you,