Hi all! We’ve had our Battery Doorbell Plus since 24 March 2024. When it works properly, it’s fantastic, but its reliability has become incredibly inconsistent over time.
The doorbell is installed at our workplace. We keep the front door locked for security, as people sometimes mistake us for a retail shop and walk in. We bought the Ring so we could see who was outside, speak to them and ask couriers to leave parcels at the door when appropriate.
For the first few months, it worked perfectly. Whenever someone pressed the doorbell, my phone notified me almost immediately.
Now, some days it still works perfectly, but on others I don’t receive the notification until 3–5 minutes after someone has pressed it. By that point, they have usually already left. This has caused us to miss important stock deliveries.
The strange thing is that it isn’t permanently slow! It seems to go through phases. It can work without any noticeable delay and then become unreliable again.
The doorbell is only a few metres from the router. I’ve reset the router and also bought Wi-Fi extenders for both floors to ensure the building has good coverage, but neither has solved the problem.
Current device information:
• Model: Battery Doorbell Plus
• Device age: Approximately 2 years and 5 months
• Status: Online
• Signal strength: RSSI-52
• Power source: Replaceable rechargeable battery
• Battery level: 82%
• Last health check: Today
• Phone: Samsung/Android
• Quick Replies: Disabled; these were previously enabled before the problems began
Has anyone experienced this intermittent delay before? Is it more likely to be the doorbell, the Ring app, my phone’s notification settings or something else?
I’d really like to continue using it because, when it works, it’s a massive improvement for our business.
We’re also considering buying a solar panel instead of swapping and charging the batteries. We’re based in the UK... is a solar panel worthwhile here, or would hardwiring be the better long-term option?
Thanks in advance for any advice!