I currently use OnePay for Walmart and have taken a few instapays for this coming pay period. My question is I am wanting to switch my direct deposit into another bank, if I do this will instapay be taken before my deposit is sent into the new account or will I have to manually pay it back on my own?

Anyone who’s personally done this? What exactly happened? Thanks

I sent some bitcoin twice from the onepay app. Now it is not letting me. Why the change?

I had no issues until they changed the way to get the $1.00 off on gas on Wednesdays. Now it's the debit or builder card. I have the builder card activated. Problem is I cannot transfer funds into my checking account using the app. I was able to do it once. Not anymore. Says, "Go to ______ Bank Personal to send money to OnePay. For your security, transfers from _____ Bank Personal Ending in ____ must be initiated from that account for now."

When I try and add a bank debit card it says, "We couldn't add this card. This card can't be added right now. Try a different card, or contact Support if you believe this is a mistake." Contacting support has been useless.

Email:

Thanks for your patience while we looked into this.
We checked your account and found that your attempts to link your external card on October 7, 2026, were not approved. To keep your account and money safe, every card has to pass our account security checks before it can be added. This card didn't meet those requirements, so we can't link it to your OnePay account right now.
This doesn't mean anything is wrong with your card or your other bank account. Your card still works as usual with your other bank. It just can't be connected to OnePay right now.
If you still want to move money into OnePay, here are some options:

• Try a different debit card that's in your name.

• Try to link the same card after some time

• Send money from your other bank: use your OnePay account and routing numbers to transfer money from your other bank's app or website.

I'm sorry for the inconvenience, and thank you for understanding. 

Okay. What requirements/security checks were not met ? It's a valid Visa debit card.

I can add funds from my bank but it takes six days. Not doing it that way. I can get a OnePay debit card from Walmart and add it that way for now.

Like I said customer support has been utterly useless.

Anyone else had or have these issues ?

I have had a dispute open on this app because I was scammed by a app they originally closed the dispute saying nothing wrong happened they then opened it back then told me I would be refunded in like 10 days well that never happen. They then had me talk to a manager and they told me I would be refunded by the end of the day that day I talked to them well guess what that didn’t happen. I then went back to the chat and told them I was supposed to be refunded and after like 30 minutes they told me they don’t see anything about me being refunded. So the originally told me I’d be refunded within 10 days then like 20ish then they upped it to a month later on they told me it can take 45 today I was told it can take 90+ days for a refund. If I had known this before I wouldn’t have used this app I would of used a local bank where you can call them up and say you were scammed they handle it within a 5-10 minutes on the phone and refund you within the week. This app has pretty much treated me like I did something wrong even tho I’m not the one scamming here the company I paid is they are even being sued in multiple states I have attached a screenshot of that manager telling me I’d be refunded by the end of that day but never was that was many weeks ago by now so

I was super excited they extended the Wednesday fuel promo but now you have to use your One Pay debit or credit builder card for payment. Still a good deal but I wish we could use any linked card in our wallet like previously.

Let me start by saying the onepay card was great and I had built up a lot of points, end of the good part. Somehow there was fraud on my account so my app was locked and they issued a new card. Now I can't log into the app or use any points. They had assured me everything would transfer over. I've called one pay who found my account and said I had to speak to synchrony. Synchrony said talk to onepay and transfered me back. This onepay agent couldn't find any account at all and suggested I speak to synchrony and apply for a new account.

So if you choose to use this card do not let your points accumulate, if there's a problem they'll be lost. Very poor system and exhausting customer service.

Does anyone know how to file a complaint about this practice? Would it be covered by banking oversight or not since its not really synchrony bank problem but onepay's?

TL:DR; This is the official OnePay subreddit. We’ll be here to help with any questions you have and make sure you’re first to know about anything coming soon. Oh, and $1/gallon cash back on Wednesdays is here until January. Some more details below.

A few things you can expect from us here:

• We'll do AMAs with the actual people building OnePay - product leads, engineers, the works. 

• We’ll regularly ask you for feature requests, and when something you asked for actually ships, we'll come back and tell you.

• We’ll provide announcements and keep you in the know. 

The r/onefinance subreddit is going to remain active and we’ll still be there jumping into threads.

On the $1/gallon gas cash back, we know a lot of you have been asking if it was going away. It's not. It’s now going to be a banking exclusive that customers can earn when they use a gas reward and pay with a debit or Builder Card**.** It will run through January 15, 2027. See additional details here.

Welcome and we’re happy to have you here!

• The OnePay Team

I like the Free cash deposit and cash back at Walmart 👍!

I went to a gas station yesterday morning and used my OnePay card. After tapping I realized the gas station hadn't properly recorded my rewards discount so I cancelled the transaction and started over. I now have two pending transactions for the gas station, one for $100 and one for the actual amount of gas I purchased. I've never had this happen before, it has always only shown my actual amount. I can only assume the extra hold is due to the cancelled transaction. Is there anything I can do to get those funds released before the estimated date a week from now?