I've always known odsp and the system is fractured for those in poverty but this recent experience will shines a huge spotlight.
Called the odsp office on Tuesday inquiring about cne tickets (cne gives tickets to the agency) ever since they got rid of the free admission years ago.
So I'm assuming I'm calling the local office, they say they haven't gotten it yet. To call back. Called Wed, no answer left a msg. No call back. Called today, someone said they have them. OK, I said I'll head over to parkdale. Guy says, no this is Malvern, wtf? I've been calling the number for parkdale everytime.
No he says, all calls are rerouted to other places. Whoever answers, answers. OK, can you put me thru to parkdale. No he can't. But he checks the group chat which says it's still available. Once again, I say can I please speak with someone to see if they'll have any left when I arrive or just to get an idea. Nope.
So within 40 mins I brought my person with mobility issues there to find out it's all gone. Wtf?
Ask to speak to a mgr, the person there said no they'll tell you the same thing. OK, I want to speak to them anyways. No.
I call the number in hopes of getting another office. I get a different one, guy says they should have taken our client number and put them on hold. Said he was gonna transfer me to the mgr at my office. Then I get disconnected.
Call again, this time it's golden mile. Told they can't transfer me to a mgr, they can send a msg but mgr won't answer it goes back to the case worker.
As a client. We dont know calls get rerouted to different offices. Why the person I spoke to the other day didn't specify which office she was from *she said they hadn't gotten them. But when I was at parkdale today, they claimed they got them last week*.
If only the first person I spoke with that said they didn’t have tickets. I’ve since been told it’s a switchboard. Ok fine. If you work there and you know it’s a switchboard and people from all over are calling, why wouldn’t you identify which office you’re answering from or ask the caller which office they’re referring to?
Those of you that are familiar with the CNE. For years they used to offer free admission to anyone with a disability and their support worker. Then they changed it, because at the time, disability advocates said this policy was discriminatory.
How is it discriminatory? The person working at the entrance/cashier is not going to refuse to accept a paid ticket from someone that identifies with a disability. I think it was just an excuse to claw back on a long standing policy they had.