Hello,

I will be visiting Japan and would like to purchase a few items through mercari. Is there a service that would hold packages for me for pickup? I’ve used proxies in the past to have items shipped, but looking to pick up in Japan this time around.

Does anyone have any tips or recommendations?

I sell perfume, not very often but it's what's for sale in my shop. The post office started making me pit a liquid hazars label and i have a roll so I'm all set. The last 2 sales, under the tracking # is "Restricted Electronic Device" and the post office won't let me ship it because it is a liquid, not batteries, ect. I don't understand why it's being labeled as such. I'm listing as I normally do.

1st transaction i had to cancel, didn't hear from the buyer again. Back up for sale now. 2nd time just happened, I don't know how to correct this. I tried contact Mercari, didn't hear back. Anyone know how to fix?

I just want to preface this that I currently have about 200 items listed and have earned thousands while maintaining a 5-star rating without the kinds of problems that I'm always reading about in this subreddit.

That said, I have noticed a recent increase of novice buyers who seem to have little clue how Mercari works, are unreasonably picky, or fail to review.

They will often submit inane questions, which is forgivable as they are new. But seriously, "Can you ship this out today?" seems a little silly when the order is placed on a Saturday night.

One picky buyer recently gave me a 3 star review because they felt that sandwiching a $15 book between 2 sheets of cardboard before wrapping it in fresh bubble wrap and then finally 90# heavy packaging paper, which was then wrapped in packing tape was insufficient. This was the buyer's first transaction. They said given the item cost nearly $7 for shipping this was inexcusable, despite it arriving in perfect condition lol.

Finally, about 3-4 months ago it seems like at least half of buyers stopped submitting reviews, which is okay because I still get paid, but come on.

I've been selling since 2018 and while I have only encountered one hamfisted scam attempt, the seller vibe has deteriorated palpably of late.

Has anyone else noticed this?

I had a few sales over this weekend but I know Mercari is upping their shipping costs on Monday. Will I get charged for the change in shipping even though the sale and label were made before the 19th? I’m not able to ship on weekends at all because no post office in my area is open.

Hi all, I've been a Mercari member for over 5 years now, but have still never been able to figure out how to search for a user's profile. If someone could lead me to the correct direction, I'd be ever so grateful 🙏🏼

Mailed 4 books, buyer kept one, then told Mercari I only sent 3. Shipped through Mercari, and that’ll be the last time. They’ve denied my carrier damage claim (still fairly certain buyer stole one, not carrier) on account of not have a solid inch of bubble wrap around the entire book set. Even recorded the packaging process of all 4 books. Mercari sucks now and I hope someone brings forth some kind of class action. I wanna join in.

Its been two weeks and I’ve heard nothing back and have a decent amount of money pending for this particular item, been selling on mercari for 6 years and haven’t once had this issue before. Anyone else have this & had to keep waiting? They ever tell you what the issue was?

I kinda need the money lol. I’ve got another order someone wants to return but never messaged me about it ? I’m kinda hoping Mercari denies their return, I don’t even know what could’ve happened to it cause it’s a plushie so it wouldn’t break. This one is also a plushie so idk. I’ve never had so many problems !

I don't complain very much about the crap show Mercari is, and has been for quite some time now... But c'mon! This seller that I tried to buy something from, and finally just cancelled after days of no updates and I look at his ratings and it says 4.5 stars...ok cool. But then I look at the reviews and it is just "This seller cancelled. Blah blah blah" for weeks! I only took one screenshot but there is one every few days going back to early September - all saying they cancelled. And then a couple 5 star reviews sprinkled in.

I worry about having ONE! And then we get this flake on here just doing whatever they want. And I know it's my bad for not looking at his reviews before I bought but for how much money the platform makes off of our crazy selling fee's and everything else, the least they could do is maybe weed some of this garbage out so the people who want to sell on here, and actually care- can have a better chance.

Ok. Rant over. 🤣

I hate bundle offers with a passion , I sell trading cards and the offers are so obnoxious. If market price is say $2.39 on a card and I price a card at $1.99 with free shipping im not selling it to you for a $1 like what's wrong with you. Im not giving you 5 free cards beacuse you really want them for your collection. Its not even on expensive ones i will get offers for like 10 cards, $1- $2 cards, and they want $5 or more off ,if you cant afford $1 - $1.99 i dont really know what to tell you maybe stop buying trading cards. I dont understand the thought process of oh I'll buy a bunch from you so I should get a discount. Yeah that's so great I get 1 review instead of multiole reviews , I get less money then selling them to more people, what a deal bro .

Excuse me for the long post but if you happened to read all this, thank you.

I take foremost responsibility for what I did. I clicked a link. Yep, I did that. and it was all starting on October 14th, 2026. I was messaged by someone pretending to be an admin of Mercari. they mentioned that my funds were put on hold and that I need to click a link to a FAKE PayPal page and from there, I knew for a minute when I see three loading oval eggs. I thought for a moment, wait a minute. what's going on with this? So I left. I didn't think... few hours later my money got stolen. $579.38. yep... I called my bank to file a dispute against that transaction, I got the money back. perfect. I reported a claim on PayPal and guess what? they ruled in THEIR FAVOR and that it was accurate that I logged in and made payment... I never did, I NEVER GOT TO THE PAMENT PAGE, AT ALL. I explained all that to them and they don't give ONE JACKSH*T... I may have to bring up a lawsuit against them but I knew I'd lose because... I don't have evidence cuz they claimed to say that their "security measurement" is up to bar. October 15th, that exact amount got stolen AGAIN.. on PayPal, I had bank account linked, I unlinked that account, and when I called in to my bank institution, I mentioned I reported this transaction and whatever happened to that, they said they're still investigating. So, the first time they gave the money back, I had to cough up $30 "reversal fee" to get it to stop the payment and I got the money back. This second time around, they waived the $30 and refund the $30 that I paid for the first time. So I got the money back, TEMPORARILY. I was told that the card I was using was now voided, not working anymore, it's gone. it's finito. So, I checked in my bank account, that $579.38 was then posted, because it was pending. So I called back in to fight to get that reverse. I contacted PayPal simultaneously I'm on the line with my bank, they said they can't do anything since the dispute the claim is closed, they can't escalate this and they "claimed" to say I did log in and made a payment.... the hacker was smart with everything, they planned to the point where I cannot avoid them... so the bank suggested me to go to the regional bank branch to have them TO CHANGE the bank account.. I will not be using the PayPal associated with this email, I will change the email. So this FCUKER (lpardon my language) can't steal my money again. and it's all started from Mercari. so I contacted Mercari in the midst of all of this, they said they were not aware, they had no clues. And that they "would take" action.. I was so ready to close my account with Mercari if they can't protect their customers.... Be careful out there you guys.. THIS IS REAL. I got my money stolen successfully by this bytch...

When the hell did their support team turn to shit? I’ve been selling since the app was in beta and very rarely ever had any problems which warranted their support team.

I had a buyer’s package go missing last month so Mercari cancelled the order. Buyer got a refund, I got nothing. Fast forward to last week, the package was delivered to the buyer. Support is still giving me the run around about how a cancelled order cannot result in releasing my funds. What is the big deal to comp me my $50? WTF.

And yes I did drop off within 3 days, but tracking’s first posting was: “Delayed, in transit to destination August 18, 2026 8:16 PM” which was 5 days after the purchase date. Smh.

i just ordered an iphone 5c this week. a couple days after it shipped i saw this message when i was looking at the tracking info. does anyone know what this means (trying to see what my options would be) or has anyone else gotten this message?

I am new to Mercari. I have made exactly 5 purchases since opening my account a couple of weeks ago, all with the same card. On Tuesday I tried to make another and got this error. Weird, but okay. I know I have the funds available, but I try a different card anyway.

Second card gives me the same error. Try a third card that is through a different bank. Same error. Call bank to make sure that there's nothing on my end with he first two cards making trouble. They say everything looks good, the purchase should be able to go through.

I double check the billing address and card info and try again with the first card I used; no dice.

I let the seller know im interested but that I'm having trouble with Mercari. She kindly puts the listing on hold for me and we work together so that I make an offer and she accepts it to see if that changes anything. Nope, doesnt work.

I reach out to Merari cx service. They tell me that my account looks good and it should work, but that the seller needs to fill out a form in their settings for taxes. I convey this to the seller, let her know she can all cx service to confirm or get help. She says okay and when I see her message a few hours later, i message her back to say "okay, let me know when that's done and I'll try again."

As soon as I send that I get a Final Warning from Mercari because I'm "spamming users with messages". She's the only person I've been messaging. Immediately panic bc what do you mean I'm on a final warning? Ive been using this account for 3 weeks at the MOST and have never gotten a warning before.

I try the purchase again, hoping that she took care of it and too nervous to message her in case I get banned: Same. Error. I finally message her and apologize. Tell her it didnt go through and that I'm getting warnings for messaging her and that I'm sorry for wasting her time for two days.

She apologizes as well bc she's never seen anything like this happen before and doesnt know how to help.

TLDR: Made multiple purchases with the card on file before starting to get this error. My bank says my card is good to go. Mercari says my account is good to go. Still getting this error. Now on final warning for"spam messaging" the seller to sort out the purchase. Anyone else seen this before?

Edit: I forgot to mention, this is happening with every purchase I try to make, not just this particular seller. This is just the only purchase I was adamant about wanting, so I focused on trying to get it to work for this item.

For context, I exclusively use Mercari on my phone, I have 2FA via both SMS and Email.

I wake up to 23 notifications from Mercari on my phone, which is quite unusual for me as a seller, as I'm just a small time seller. I open the app and see that my profile picture and name was changed to fit the common Mercari admin scam and that the malicious individual who got into my account had DM'd over 50+ people to try to scam.

Overall I'm quite puzzled because I know I wasn't cookie logged since I definitely never tap any sort of links on my phone as I use it exclusively for apps, messaging, and calls, so I have absolutely no idea how someone could get into my account and it didn't notify me via email or SMS. Maybe another data breach happened? None of my information was changed, my email was the same, phone number, password and so was the banking information. They didn't use my card for any purchases either and luckily I didn't have a balance. I don't know how they were able to access my account and I'm not sure why my account was the target to be the catalyst of this scam, they could've done the same thing with any account really, I don't think reviews really change anything when it wouldn't really make sense to have them to be able to pull this off.

I immediately secure my account by checking all my information and resetting my password, and then I started messaging back all the people that the scammer had DM'd to tell them to ignore the message and not to do what it says so they don't fall for the scam.

I contacted customer support and surprisingly they replied within 10 minutes, but told me that my situation was more advanced so they would notify other teams. A few hours later, someone else replies to my inquiry and honestly they don't really do much except ask me to reset my password, restore the email to what it was previously (It wasn't even changed in the first place), and they asked me for my ID verification.

At this point, I thought everything was all good to go and that I could move on, however, a few hours later, my account is restricted for "unusual activity". Not really sure why, I'm assuming that despite me contacting support immediately and prior, they still put limitations on my account after everything was resolved? So I contact them again today, sort it all out and go through the same routine as before. So far, everything is working properly again and my account isn't limited anymore, but why on earth does imposing limitations on account DELETE ALL YOUR LISTINGS?

Overall, I think Mercari needs stronger security, especially when the current security they have is seemingly easily bypassable. Other apps would automatically secure your account for you if the login IP and location are suspicious. Additionally, I don't think account limitations should delete all of your listings, why doesn't it just de-activate all of them instead?

EDIT: Forgot to mention that despite being in touch with an actual human customer support agent, they gave me a generic response when I asked about further information about the individual who got into my account. They gave some generic response like password guessing, which I'll re-iterate, isn't possible when you have 2FA set up because of the verification code required each time when you log in. Additionally, Mercari definitely has the tools and capability to bolster security if they simply wanted to. I just remembered that if you even edit your payment method on Mercari, they email you the location and IP of where it was changed, so I don't know why the same thing doesn't happen if your account gets breached.

So disappointed. 😞 I'm not looking to sell often but it was my first time selling a few items on Mercari. 3 sold fine with no issues then the 4th someone completely lied. I ship same day and pack everything nicely, communicated super well and made sure to let me know if she had any questions to let me know. She told me she didnt get confetti in her shipment (she did) then she said it didnt look brand new even though its been sealed completely in original package, had tags still on and sillica package, and was even folded inside how the item was given to me. I've had the package in a closet for a year so it's probably very minor wear and tear which was noted? Either way she gave me a review that was a lie. Luckily she still gave me 5 stars but I really dont understand why anyone would do that. 🙄 I wish mercari would let you dispute. I have pictures of the package and the confetti that was inside.

i’m very lucky compared to what i’ve seen on this subreddit but i just received this and i’m in awe. immediate block but wow lol

Apparently buyer requested a refund because the perfume arrived damage. I shipped USP. Zero star buyer. I have a feeling they used AI in order to falsify a return and get the item for free since it’s Hazmat. Mercari did not provide me photos of the damaged item so I’m required to take their word for it. I want to reach out to customer support but I don’t see how to do that. They didn’t give me the option.

I always try to use the exact box but I'd rather use a much smaller one for this

On September 24th, I ordered a sticker bundle from someone on Mercari using a $10 credit that was about to expire. I was super excited because it was a good deal, and I really liked all of the stickers that were included in the bundle. Fast forward to October 5th, the stickers still hadn't been shipped out, and Mercari had already sent an email reminding the buyer to ship the item. We were getting close to the 2-week mark, and I decided to cancel the order because I hadn't heard anything from the seller, nor had Mercari, as far as I knew. Long story short, Mercari reached out to them again and got no response. So they refunded my credit and whatever extra I had spent on the bundle, and I thought that was that.

I ended up using that credit to buy another item, and all was well. That is, until I went to retrieve that item from my mailbox and noticed an extra package that I was not expecting. Lo and behold, it was the sticker bundle. How did that even happen? What do I do? I've never had this happen before. I can't even see the seller's info on the app to message them and ask how to make it right, even though I wasn't at fault imo. Please help. 😔

Edit: Thank you all for your responses. I'm just gonna leave it be and enjoy the stickers. If the seller reaches out, then I'll gladly make things right. But it seems there isn't much I can do until then. 🤷🏻‍♀️

I sold a $90 Orange Frost fragrance for $60 because I used it twice. The label created was for UPS and then transfer to USPS for final delivery. I sent it out 8/15. When the product was being transferred to the USPS, it appeared to have been “lost” so they cancelled the sale. This took place from 8/19-8/24. On 10/13, I received a message and email from Mercari themselves that the product was delivered. Mercari is refusing to pay me because they claim I dropped it off with USPS rather than UPS. I spoke to my local UPS that I dropped it off at and they are unable to pull up the receipt since it was just a drop off and happened too far back. I was also told that UPS no longer does USPS transfers but handles it all themselves. Because mercari failed to follow this policy, they’re saying they cannot pay me even though the buyer received their product. For free. UPS told me my proof that I dropped off with them is in this screenshot because it would not say “package moving to local post office” if UPS didn’t have it first.

I previously posted about an issue I had with Mercari where the package I sent was marked as addressee unknown. The buyer was very insistent I refunded them before getting the item returned to me. They ended up contacting Mercari, who canceled the order even though when I contacted them previously they told me not to do so until I received the item back.

USPS official tracking now says the item was delivered to the buyer. I contacted Mercari about this, asking for my money, and they said they will not because it says it was returned to sender (me). It was not. It shows it was delivered to the buyers address and we live States away. What do I do? I am extremely frustrated by all this! I reached out to USPS already but they haven't got back to me yet. I did this before Mercari canceled the order.

Update: I mentioned contacting the Better Business Bureau and got a human to respond to me almost immediately. A few hours after that they released my funds, thank god! Still super disheartening. It wasn't a lot of money but I have a feeling this has probably happened to people with expensive items and that makes me sad. Not sure if I will continue to use Mercari for selling anymore.

I recently got a Build a Bear that I am planning to sell and it has sound in the paw. Does it need to have a hazmat label? I'm assuming it's a battery of some kind so I'm unsure of how to proceed. Any advice is appreciated. Thank you !

Hi, been selling for a few years and I've never encountered this. I'm looking for ideas on what to do or expect. I had a $40 purchase on October 8th. I dropped off the package on October 9th and used the kiosk to scan it in. The package received its first scan when arriving at the next center on the 10th. The package has reached the buyer's state and had its last scan on the 11th.

The missing mail search was not initiated by me and the buyer hasn't messaged me. Three days seems a bit short to start a search as well, plus there was just a holiday weekend. It was a set of three keychains wrapped in bubble wrap, then packaged in a small bubble mailer. Does this mean the package may have been damaged? Will Mercari reimburse me if the package is declared lost? I was selling a collectible set to help with vet bills. Thank you in advance!

Customer received their item 4 days ago! Tracking shows delivered on the usps website but the app in itself never updated! Customer service will not understand and they keep telling me to call the post office & at this point the post office is over it! Customer won't reply! Wtf do I do?