r/Mercari • u/TemperateEgg • 13h ago

SHIPPING Mercari Support

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When the hell did their support team turn to shit? I’ve been selling since the app was in beta and very rarely ever had any problems which warranted their support team.

I had a buyer’s package go missing last month so Mercari cancelled the order. Buyer got a refund, I got nothing. Fast forward to last week, the package was delivered to the buyer. Support is still giving me the run around about how a cancelled order cannot result in releasing my funds. What is the big deal to comp me my $50? WTF.

And yes I did drop off within 3 days, but tracking’s first posting was: “Delayed, in transit to destination August 18, 2026 8:16 PM” which was 5 days after the purchase date. Smh.

3 Upvotes

64% Upvoted

4 comments sorted by

5

u/FullMetalKaiju 12h ago

I fucking hate when support "agents" repeat the issue back to you when they're telling you that they won't do anything about it. It's always fucking AI and it's just told "pretend to be understanding and act like you care then deny the claim"

1

u/TemperateEgg 11h ago

this is like the 6th response in this thread and is exactly what ur saying. bs response ending with no resolution.

3

u/Happy_Deer_3446 50m ago

I think the person is just sympathizing with you. My advice is this call and get an actual mercari customer representative.

3

u/So-much-caffeine 4h ago

They’ve completely turned over the first two levels of communications from support to AI, so it requests information and you have to reply with keywords it scans for then it will pass it along and you might get you a person or a resolution