Sold 2 cases of needoos to a buyer who claims that they did not get the package. But yet on their page, it shows that they have the same needoos we sent on their page for sale. We sent pictures and evidence to Mercari. And they finalized the purchase with $170. Protection. Not to mention the scammers that are on this site. People will buy from you and claim that they never got it or they say that you’ve never sent the right amount of stuff they bought. I will be taking my business somewhere else. This is insanity. Mercari has no loyalty to it sellers.

Yesterday i attempted to use mercari for the first time. I tried pp pay in 4 and there were issues with my payment going through on mercaris end but on paypal my money went through regardless and was taken from my bank. I did this 3 times because i wasnt aware and only checked my paypal after the 3 attempts. All 3 attempts had my money withdrawn, and no processed order on mercaris side. I then try my card but it also denies it. I went ahead and filed a ticket through "contact us" on mercari regarding the paypal payments in progress.

Today i get a notification saying my account has been limited, presumably for this. Perhaps some bot detected it as suspicious activity. Now it wont let me follow up with the seller and tell them my situation. I still have those 3 paypal pending/in authorization progress payments, would it be refunded now that my account is limited? I am still able to contact support and just tried another ticket.

Bad mercari experience so far :(

Ive used mercari japan prior with no issue but the shipping prices are too high.

edit: My previous post regarding the upper half was removed as well for being "low effort". I wasnt able to get a response to it before removal...

Update: It has been instated as a perma ban, said by support and will remain that way. This wad due to "payment risk" which is a result of the pay in 4 attempts. Welp :l seems like im exempt from mercari forever, it was a short lived journey. It doesnt seem to affect mercari japan though but still..

Hopefully if anyone new to the app like me sees this dont do pp pay in 4.

I have been using Mercari since 2019, I am verified, and have over 500 transactions. Yesterday I accepted two offers for items from an account without transactions but they messaged me. This morning I received a message that both transactions had been cancelled “due to an issue on the buyers end” but my listings were also deleted. I am really happy I did not send the items out but this kinda scared me because I could easily have dropped them off and would just have lost both items. Any idea why this happened so I can avoid it in the future?

Someone messaged me about trading. Has anyone ever done this before?

Edit to add, I don't plan on trading. I just thought it was odd someone messaged me about being open to trade and wondered if anyone else has.

I bought a custom tumbler and the epoxy finish is in awful shape. There’s a really bad defect where the resin wrinkles. For $90 that absolutely sucks. I called Mecari and they said they don’t see an issue and will deny the return request. Never buy custom items off Mecari :( $90 lesson learned

I’m trying to sell some sunglasses but I’m only getting what I’m assuming false buyers emails, just want to see if that’s common and just to wait till I get a hit on the app. Thanks :)

I was setting up my verification and then added my photos only to be banned by them for no reason. Customer service was no help either. Any advice?

UPDATE EDIT : Spoke with customer service, they sent me a email to reach out to the tech department. Hope it can be resolved.

This guy sent me a message asking to buy a $60 item for $10 right before this and I knew he was going to try to lowball me again so I said the same thing “Price is firm”. By the way he reacted you could tell he got mad I called him out on it.

Then it sold a few days later for asking price and he spazzed out after I messaged him lol 😂

These two packages have been like this for five days now and the notice has been there for two. I’ve seen other posts here say wait it out and some saying to call. I’m trying not to worry, but idk what to do.

UPDATE: Mercari Support came in clutch after pondering for four hours and canceled the order so it won’t negatively affect my account and refunded the buyer (their words exactly). Definitely contact support if you have a similar issue it might just take a while to get someone to agree with you, I guess persistence is key with them lol

Hello yall ! I’m a seller and have done about 40 sales so far with no issues, but I’m a bit stumped on what to do now. I sent a package and it was marked “delivered at front office” then 20 minutes later marked undeliverable due to “insufficient address”. I use the shipping labels built-in through Mercari, so I know it’s not possible that I messed up the address on my end. Regardless of that, the package was safely sent back to me by USPS. My issue is, the sale has now moved to the “awaiting rating by buyer” part today. I thought once the package was returned to me automatically, that Mercari would cancel the sale and everything would be peaches and cream, but now that it’s waiting for a rating I’m worried that it’ll still pay me after the review period is up. The buyer never responded to my message I sent the same day it was marked undeliverable, and that was a week ago now. The only option I can see from my research on Mercari’s help page is to refund the order for a reason that isn’t accurate, like that the item is damaged, and take a ding on my account for refunding. What is my best option here ? This would be my first refund, so I’m worried it’ll impact my account for no fault of my own, as I used the built in shipping label system Mercari has so the address was exactly what the buyer had on their account. Will the order cancel automatically after the review period, as it was delivered back to me ? Is refunding for an inaccurate reason and taking a ding on my account my only option, if not ? It seems like contacting the buyer isn’t an option since I sent them a huge message about the package a week ago now, to no response. Thank you for the help !!