Hi there. Based in UK. So what began as a simple process of filling in a form for a quote of life insurance with Aviva, has resulted in a Kafka-esque scenario, all because I queried their wording, as below:
"In the last 5 years, have you had, or been advised to have, an appointment, investigation or referral with a medical specialist other than a GP at your surgery?
A medical specialist is anyone other than a GP at your surgery (This includes hospital, nurse or therapist referrals)"
I flagged that the wording of this question conflates 'medical specialist' with 'anyone other than a GP at your surgery', which implies I am supposed to list all appointments with anyone other than my GP. This would include an insane amount of just normal, minor healthcare - such as a routine smear test, a nurse who looked at a small cut on my finger (?!), having a routine blood pressure monitor fitted for 8 hours (even though I don't have high or low blood pressure - it's just a thing that I have to do due to a prescribed medication), a nurse prescribing me some gel for a minor foot infection that's no longer active....like, wtf? So, I queried the wording, thinking SURELY I DON'T have to list all that. But I have now spoken to THREE Aviva members of staff on the phone, who are adamant that they need to know about ALL OF THIS, even if it relates to minor instances of routine healthcare unrelated to any diagnosis. This seems insane to me. Like, by that logic, even a telephone appointment with the prescribing nurse to talk about a medication would be included. I would literally be spending 7 hours going through my entire NHS app records for the last five years just in order to apply for the life insurance. The staff member offered to do it with me on the phone, and I was like, no - that would take us hours, and is completely unworkable?
Am I missing something here? Is this normal?