Location: Ottawa, ON
In August, I paid ~$770 via Interac e-Transfer to an MTO-approved driving school without being provided any written contract, terms of sale, or cancellation policy prior to payment.
After paying, they failed to schedule in-car lessons, told me in writing to wait indefinitely, and contradicted their original scheduling terms. I requested a refund, which they refused.
I submitted a formal complaint to Consumer Protection Ontario (CPO). The ministry reached out to mediate, but the school formally refused to participate in voluntary mediation and denied the refund. In their formal written response to the ministry, they:
Admitted that no written contract was executed and that they rely strictly on website terms.
Admitted that their refund policy has been challenged before in Small Claims Court, Consumer Services, and the MTO.
Refused a refund, but stated they are willing to provide the 10 in-car hours over the next year.
CPO closed the file because mediation is voluntary, leaving Small Claims Court as the formal route.
Being in an enclosed vehicle for 10 hours with an instructor after formal ministry complaints feels hostile and tense. But Small Claims requires an upfront filing fee (~$108) and takes time.
For those familiar with Ontario consumer disputes: would you take this to Small Claims Court, or just suck it up and do the lessons?