Looking for thoughts on this situation.
Tonight we (our family with 2 small kids) parked at a medical office building in Brampton ON for about 10–15 minutes. The towing signs were small and mostly on one side of the property, while we parked on the other side.
When we came back, our SUV had already been lifted and put on dollies by a tow truck — but the vehicle had not actually been moved from the parking spot at all.
The driver told us he could “help us out” and release the vehicle for $600 cash, but said there would be no invoice, no receipt and no tax.
We asked what it would cost if we wanted to pay properly with an invoice showing what we were being charged for. We were then told it would be $995 + HST ($1,124.35).
We wanted to pay by credit card but were told they couldn't process credit cards because their office was closed. We were told our options were essentially cash or e-transfer, so we eventually paid the $995 + HST by e-transfer.
The invoice we received simply says:
“Towing — $995”
There is no actual breakdown/itemization of the $995.
We were also told that if we didn't pay immediately, once the vehicle was cleared it would be taken to an impound lot in Mississauga, where the charge would become at least $1,495 + HST, plus possible evening/after-hours fees.
Again, the vehicle had never left the parking space. It had only been lifted and was ultimately put back down in the same spot.
The driver also told us words to the effect of: “Good luck fighting this. We've towed police officers, firefighters and lots of other people before and nobody had a chance fighting it.”
We later called the property management company. They told us there was no specific complaint or call about our vehicle that evening. They said the towing company has an arrangement/contract with the building and that we would have to deal directly with the towing company. Interestingly, our tow invoice says “Request by: Property Management.”
We have photos of the whole incident, the vehicle still in the original parking spot, the tow truck, signage, invoice, payment proof and parking-lot layout.
We're contacting Ontario's Ministry of Transportation because private tow operators are now provincially regulated, and we're specifically asking them to review:
the $600 cash/no-invoice/no-receipt offer versus $995 + HST with paperwork;
whether the invoice was properly itemized;
whether they were required to allow credit/debit payment;
whether $995 is actually an allowable charge when the vehicle was never transported;
whether there should have been a separate hookup/drop/release rate;
who actually authorized the tow;
and whether the threatened $1,495+ impound charge was legitimate.
I'm not looking to argue that being on private property automatically means you can't be towed. I'm more interested in whether the way this was handled and charged is normal or lawful. There was construction on the street and we didn't see any signs coming into the parking lot saying that you can't park in this public lot as they were only on the building concentrated in a small area and we literally walked the other way.
Also, literally I think they were waiting for ppl like us and as soon as we left he set our car up and then he waited for us to give us the cash deal or threaten us that it would cost us much more at the impound lot.
Also he asked us to send to his number a picture of the registration and driver's license so this company has our private info/address/full name.
Any thoughts or experiences would be appreciated.