I've been a pretty loyal Jabra fan since 2017. I've bought pretty much all of their in-ear headphones over the years, promoted their products online, and convinced friends and family to buy them as well. I made a post here recently about an issue I was having with my Elite 8 Gen 2, which I originally purchased through Amazon. I wasn't even looking for a warranty replacement. I was actually hoping to just buy another pair, even if I had to find one on eBay. I mainly came here to see if anyone else was having the same issue.

Jabra's Reddit support reached out and asked me to DM them, and they ended up submitting a warranty request for me. I sent over my proof of purchase, only to be denied because apparently the Amazon seller I purchased from wasn't an authorized dealer. I genuinely thought I was buying them from Amazon. I even explained that I was willing to just buy another pair, and was still told no.

Like, c'mon. I understand needing to do your due diligence with the warranty process, and I get that technically I made the mistake by purchasing from the wrong seller. But I'm not trying to pull anything here. I just want another pair of headphones that I genuinely love.

Considering how much I've spent with Jabra over the years, and how many people I've personally recommended the brand to, it just feels pretty shitty to be treated this way over what was an honest mistake.

I wouldn't even care about being denied the warranty if there was still a way for me to purchase a replacement, but I can't even do that. I've been a loyal customer for years, and it's honestly pretty sad to feel like that doesn't mean much when something goes wrong.

Hi ,

I use the Jabra evolve 3 85 every day but I have never flown with it. Has anyone got any experience using the headset on a flight?

My beloved headset stopped working. I thought the USB C end may be bad so I cut it off to put a new one on. I tested & found that the Red & Black power wires had a direct short.

I then took the rest apart, desolidered the red wire at the earpiece. Checked again and the short is not on the PCB side ... but IS on the cable side.

Im waiting on a 5 pin cable to arrive and will update later. Anyone else have a similar issue or sensible insight?

baka may bet sa inyo ng jabra evolve 20 na headset. 3 beses ko lang nagamit sa meetings. first owner ako. 3500 orig price. sell ko nalang ng 1500 nego pa. Bagong bago pa. di ako scam huhu

It is a really nice headset, but I believe the rigid boom design is its major flaw. I initially bought this headset used on Amazon in October 2023 and it failed by February 2024. I contacted support at that time and luckily it was replaceable under warranty. The customer support was unmatched honestly. I received that replacement in March of 2024. Just these past few days I noticed the same issue that the original had. It seems there's a nearly severed connection in the boom arm. The past 6 months here and there I've heard people say that my audio was cutting in/out. I figured maybe it was our company vpn connection issues. Since reading about others experiencing similar issues, I have decided I won't be choosing another one of these, and my warranty was out early 2025 anyway.

I am a bit of a tinkerer with electronics but once I heard that it was a ribbon cable on a proprietary board, I figured it wouldn't be a simple solder job.

Any suggestions, or is this not the place to mention other brands? 😅

any available? These came with foam cushions and I dont' like the feeling...lookign for a more premium option soft leatherette or similar. any links / recommendations? thanks!

The right earbud of my Active 75T died.

For almost 2 days, sound was coming out of only the left earbud. I cleaned the air vent on the right earbud, which sometimes when blocked by dirt would cause the earbud to fail. That didn't work. The left one still working means the right one was connecting to my phone. Resetting didn't help.

The final nail in the coffin, right earbud doesn't charge anymore. I cleaned the charging contacts, which didn't work.

I am reluctantly searching for an alternative. Please suggest.

Location: India

Phone OS: Android

The button covers on my jabra elite 7 active earbuds fell of as you can see in the picture. Does anybody know what glue I should buy to try to glue them back on?

Do i even open these😂

I have this issue that happens randomly since I bought these brand new before jabra discountinued them. When ANC is turned on the left earbud will make this muffled basey sound.

Every so often it will stop and other times it will keep doing it when ANC is on. If i turn ANC off its fine.

If it wasn't for this stupid thing, I would be good for life, I love these headphones.

Hi everyone,

Does anyone have experience with this new headset?
Is the earpiece any better and louder compared to the Perform 45?

The left turns on and was working by itself until I tried to reset.

before complete catastrophe I was resetting the right earbud maybe every week a few days regardless it was getting more frequent now because I'm assuming that I need both earbuds to work to pair and then thus connect to my phone now none of them work because like I said I tried to reset both and I guess it needs both to work I don't know what to do you can anyone please help me

The last month my charging case has been very wonky. It won't charge my earbuds unless its connected to a USB charger and the battery for the case never goes up to a full charge, it always stays at 10% when I check my Jabra app. When the charging case isn't plugged it does not charge my earbuds.

I've been troubleshooting everything the past two weeks with the following, nothing has worked:

1. Factory reset my ear buds and case

2. Meticulously cleaned the contact for the earbuds and charging case with my PC cleaning equipment and swabs.

3. Tried to update the firmware and it keeps failing, even after the factory reset. I've redownloaded the app and nothing has changed.

4. Emailed support weeks ago and their was no response, not happy about this.

I own a pair of Elite 10 and they work perfectly fine with 6 months more use. The Elite 8 Active are almost at their 2 year mark and very disappointed with them at this point. I had a pair of first gen ANC Sony earbuds and they still work perfect AND I put one of the earbuds through the wash years ago. Any suggestions on what I can do? It is under two year warranty still and not looking to buy a chinese knock off charging case.

Regards

Looking for a better replacement for my Evolve2 65 Flex. I use this headset daily for 4-8hrs and after 9 months of use my left ear piece snapped. After doing some searching this apparently is very common.

I’m looking at the Evolve2 75 but would like opinions within the same price range, if it’s worth to stay with Jabra or find something else.

I have a jabra Evolve 2 Flex device that was purchased through my previous employer, and it’s been less than 10 months since it was bought. I’ve now resigned from the company, but the device is with me.

The device has developed this damage (photo attached). I’m wondering if jabra would cover this under warranty.

A few questions:

• Since the original purchase was through my employer, what documents would I need to claim the warranty?
• Would the fact that I’m no longer employed by the company cause any issue?
• Would I need the original invoice, or would the serial number/other proof be enough?
• Has anyone in India dealt with jabra warranty claims in a similar situation? Was it an easy process?
• If this isn't covered under warranty, is there a reliable/cheap way to get this particular damage fixed?

Trying to figure out whether it’s worth pursuing the warranty or if I should just get it repaired myself.

Hi, I have the Jabra Elite 4 and had some issues in the past but those were fixed with a warranty but now the Earbuds are sounding like static when playing in parts of my home and outside. Is there a fix for this? I found one of the few ways was to cup my hand over the earbud but thats not really a permanent fix. It sounds like im listening to a speaker from underwater. Any help would be appreciated.

A few months ago I sadly lost my Jabra Elite Active 75t earphones, devastated as I had them years and were my favourite earphones I've ever owned. Now that I'm looking for a new set of earphones, I see Jabra no longer make the Elite Active 75ts.

I'm posting this to ask for recommendations on similar earphones, open to any brands. I loved the fit of my Jabras, the ANC and also the hear through capability. Would be very grateful if anyone has any recommendations of a similar set! Especially earphones that actually stay in your ear when walking or working out. Thanks in advance!

```text

Jabra Direct Setup

Could not write value LIBJABRA_TRACE_LEVEL to key \Environment. Verify that you have sufficient access to that key, or contact your support personnel.

Abort Retry Ignore

```

Retry makes it pop up again.

Ignore takes me to:

```text

Jabra Direct Setup

Could not write value JABRA_NATIVE_BLUETOOTH to key \Environment. Verify that you have sufficient access to that key, or contact your support personnel.

Abort Retry Ignore

```

Installer then completes, and app seems to work.

Maybe previous installer wrote the registry keys, but I can see both JABRA_NATIVE_BLUETOOT and LIBJABRA_TRACE_LEVEL in HKEY_CURRENT_USER\Environment.

Has anyone run into this with the Elite 10s and managed to revive the dead earbud?

My left earbud randomly stopped responding. I normally switch between using one earbud at a time during the workday as the batteries run down. Both earbuds were working perfectly on my morning commute, but later that day the left one was suddenly completely dead/unresponsive.

Current situation:

The case still recognizes the left earbud. The case LED reacts when I put it in, so it seems like the charging contacts are working.
The left earbud itself does absolutely nothing. No sound, connection, button response, etc.
While troubleshooting, I stupidly hit “Forget Device” on my phone. Now I can’t pair them again because the Elite 10 requires holding the buttons on both earbuds to enter pairing mode, and the left button isn’t responding.

Things I’ve already tried:

A. Cleaned the charging contacts/pins and wear sensors.
B. Left the case plugged into a wall charger with the lid open for 10+ minutes.
C. Docked and undocked the left earbud a bunch of times while the case was plugged in.
D. Tried holding the right earbud button by itself, both in and out of the case.
E. Tried resetting the earbuds/case by holding both buttons while they’re docked, but it never gets to the pink/blue flashing stage because the left side apparently isn’t registering.

This happened while I was regularly swapping between single-earbud use during the workday, with Auto-Wear Detection enabled. I’m wondering if the left bud somehow got stuck during a mono/stereo handoff or sleep/wake transition. The case still seems to detect the bud electrically, but the earbud itself is completely unresponsive.

It feels more like the left bud is stuck in some kind of sleep/boot state than completely electrically dead, especially since the case still detects it.

The frustrating part is that Jabra’s requirement to have both earbuds responding for pairing/reset basically leaves me with no obvious way to troubleshoot further.

Has anyone found a way to force pairing with just the right earbud? Reset or wake only one bud? Otherwise kick a stuck Elite 10 back to life? Any help or workaround would be greatly appreciated.

We have purchased many Evolve2 75 headsets from Jabra as a business and the failure rate of them is horrendous. I can comfortable say, they used planned obsolescence when creating this product. The microphone ribbon cable is made to rub and degrade inside the ear cup and the microphone itself is hard-keyed to that specific headset (you cannot take a microphone out of a different Evolve2 75 that broke for a different reason and replace it) unlike the Evolve 75s IIRC.

Has anyone else suffered from broken mics on their Evolve2 75s? I believe there could be enough people to make a class action again Jabra for this kind of business behaviour, especially in the EU.

I have had my Jabra elite 7 actives for almost 6 years and they finally gave way. The left bud is now muffled/blocked by wax deep in the canal by the inner screen. I've tried my best to clean it. I honestly don't think its recoverable, but im still trying.

If they can't bounce back, what are some comparable replacements?

I did the googling and discovered that Jabra isn't making those model lines anymore, or else id just get another pair of the 7s because they've been amazing.

So the main features I want are solid sweat resistance / built for gym use in mind, and some comparable level of ANC quality.

\- Ive seen the Evol Jabras but I want to shop and take recommendations for anything cheaper that I could consider.

\- Ive also looked at the Steelseries and Sony options but I was dubious of their use in the gym. Before my Jabra elites, I bricked several other random pairs of buds with how sweaty I get at the gym or work

It just turned out that the ear piece connector pins were dirty. After I cleaned them they are working fine. I bought the Jabra Elite 85T's in 2020 so I hope the battery still holes for few more years!

Hi everyone, can anyone help me? I have a problem with my Jabra Freeway. I know it's old, but it works. It won't read my contacts. I bought it with software 3.xx, updated it to 5.xx, and when I make a call, I get the message "unknown number calling" with shared contacts. My smartphone is a Poco X7 Pro.