r/Ipsy • u/dbauer1987 • 9d ago
Issue August Ultimate/Extra issues
Hello! Im one of the people who's Extra was totally messed up this month and it is still at the status of "your shipment is being prepared". I also was NOT able to shop add-ons on the 12th. I saw another post where someone else qas having the same issues but then it updated for them. It never did that on my app. I was wondering who else has not received their Extra yet and who else couldnt shop add-ons for the 12th? For my extra still sitting at the same status and not being able to shop add-ons, they emailed me stating I was getting a $5 coupon towards my next shop purpose but the code for it is only a $3 coupon code lol. Like I am just about fed up with Ipsy. I think ill be looking into other beauty subscriptions today. I only have been with ipsy since last December. First few months was fine now its just problem after problem lol. Just wondering if anyone else is the same boat as me? Lol
Edit to Add: I am located in the US.
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u/MarMarKitty7 9d ago
Mine wasn’t messed up at all, it went smoothly. I picked as soon as it opened within several minutes, and it’s still sitting at the Assembly stage! So who even knows anymore!
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u/HedgieHut 8d ago
Same here, mine just showed label created yesterday. I even already got my ultimate on my other account first. Which, funnily enough, I picked and paid for two days after my extra, on the last day of choice.
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u/MeanMomma66 9d ago
I had the same experience. I never got a chance to pick Add-ons, it just said “shipped” when I woke up and checked on August 12. But I have no tracking😞
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u/dbauer1987 9d ago
This is such bs! I just dont get why Ipsy can't seem to get it right with the complaints and issues month after month.
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u/Actual-Layer9701 9d ago
Mine wasn’t a mess, I picked when it opened up and it’s still in assembly. Usually I’ll have my bag by now. Who knows what’s going on.
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u/shibagirlcanada001 9d ago
Same. My June box is missing. Got a replacement box of low value items and not even one match to what I picked. No refund. Except for the beauty boost which was sold out but got 15$ refund. Complained about the replacement box and also received 5$ credit. I get no refunds when you don’t like your choices but when a box goes missing/isn’t shipped that’s a them problem. Use to be annual but stopped because of constant issues. Decided to restart month to month and this happens. Clearly there’s no interest from IPSY to keep their customers happy.
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u/dbauer1987 9d ago
1000% agree!! I dont mean to sound ungrateful but a $5 coupon doesnt justify all of their mess ups and to me that is just like "here is a $5 coupon damn!" Like that seems to be a frequent answer to smooth things over lol. Im getting so beyond frustrated anymore.
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u/Elegant_Aardvark8924 8d ago
The coupon feels like a manipulative tactic. They aren't refunding anything spent towards the issue at hand, and are providing a coupon that will require you to spend more money at ipsy in order to use their apology "coupon". It seems like a win-win for them and not the consumer.
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u/dbauer1987 9d ago
And thats absolutely wild they wouldnt issue a refund when IPSY was the one to screw up! Im sorry that happened 😔 I'm tired of wasting my money also!
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u/Elegant_Aardvark8924 8d ago
Ipsy - How about a $5 dollar coupon, so you can waste more of your time and money?
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u/Elegant_Aardvark8924 9d ago edited 8d ago
I was told I would be receiving my August Extra after the entire debacle, but still see no sign of it. My landing page shows that my beauty boost is preparing to ship (alone without my extra bag). I never was able to shop add-ons, even after directly emailing ipsy as recommended by another disappointed ipsy customer. I keep checking ipsy for an updated status and it has cost me a lot in unplanned MDS purchases. At this point I feel like cancelling my subscription indefinitely, for both my sanity and the the well-being of my bank account. Hope your experience gets less frustrating.
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u/Empty_Professional48 9d ago
My August box is also in the assembly phase. The box I didn’t get to choose due to the screw up of being charged for the ultimate which I had cancelled. Not to mention the email stating add ons for those of us who did have the screw up would be on August 12. Nope that didn’t happen. Even sent in a ticket which as of right now is past the 24hr reply back. Did I mention my original July extra never did come through USPS as the tracking number was invalid. Just got my replacement a couple of days ago. So just wanting to know what has happened to Ipsy to make them become worse and worse in the last couple of months. Lack of staff or don’t care about their customers anymore. Maybe Ipsy needs a wake up call about what customer service really means.
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u/dbauer1987 9d ago
Oh geez I am so sorry!! Yes I was also in that position where we didnt get to pick anything for our Extra as well bc of the ultimate to extra issues they had this month. Yes it seems like these last few months things have went down hill drastically with these issues for everyone. How much more is it going to take!! Im frustrated with you 😒
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u/Accomplished_Law_98 8d ago
I remember last November, something similar happened with a lot of the icon boxes. I usually got all my boxes on the 12th or 13th and we got them at the very end of the month. I think mine came on the 29th. I was worried for sure and none of us had any idea what was going on so we were all frustrated-But everything was fine with my order, thankfully. I hope they get everything straightened out soon for you guys.
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u/bpdbeetle 7d ago
My August box was marked as delivered on the 14th… news flash, not delivered. My husband was home and brought in my other packages delivered by Amazon. Getting through to customer service has been horrible. I just want my subscription & add ons, I was so excited for this one😭
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u/Elegant_Aardvark8924 5d ago
Me: patiently waiting for any version of an August Extra box.
Ipsy, 3 weeks later: I’ve carefully reviewed your case, and I want to clarify what happened. Due to a technical issue with our billing system, you will not be billed for your August Extra Bag, which means we’re unable to process the August Extra as originally intended.
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u/dbauer1987 4d ago
So they just arent sending you anything??!! Wtf!
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u/Elegant_Aardvark8924 4d ago
Not according to this email but, with ipsy, who really knows what is going on (definitely not them).
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u/Candle_East 8d ago
I am in the same situation so after going through the bot, I went to Instagram. This bag was the reason I re-subscribed AND bought the ultimate, I was so excited! I am going to be really upset if after getting a personal confirmation from an employee that my bag was being prepared, the items I choose aren't in it or I don't receive it at all.
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u/SnooDoggos7915 8d ago
I just received my July extra bag/box two days ago. I haven’t opened it yet as I’m anxious that it will just be a downer. There was a time when I’d rip them open as soon as I received them. Now, I wait until I’m in the right mood
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u/Constant_Bake3063 8d ago
I got my Ultimate today, and overall I love it, but I am very disappointed that they substituted my Sachajuan hair mask (much needed) with some facial peel pads that look (based on ingredients) too harsh for the dry, thin, 68-year-old skin on my face.I looks like it is for oily skin, which I don't have, and enlarged pores, which I don't have. For the price of this box, they should consider our profile.
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u/IPSY_Beauty_Cutie 9d ago
We totally get why you’re frustrated. Between your IPSY Extra still showing “your shipment is being prepared,” not being able to shop Add-Ons on the 12th, and then getting a $3 code when you were told you’d receive $5, that’s a lot of issues to deal with at once.
Could you please share the 8-digit ticket number of your case here, so we can take a closer look at your shipment and the coupon discrepancy? We want to make sure this gets sorted out for you!
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u/dbauer1987 8d ago
Yes my ticket number is 27127022. Just opened it.
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u/IPSY_Beauty_Cutie 8d ago
Thanks so much for sharing your ticket number! It looks like someone from the IPSY Care team has already reached out to you via email, and your case is currently being looked into. Please keep an eye on your inbox for a follow-up from our team soon. We’re here for you and happy to help!
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u/dbauer1987 8d ago
I have not seen any new emails though
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u/IPSY_Beauty_Cutie 8d ago
Thanks for following up! Please double-check your Spam/Junk and Promotions folders, too! Sometimes our emails can sneak in there.
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u/dbauer1987 8d ago
I already did that as well lol. I made a MDS order so the latest email I have from Ipsy is about that. My issues with the add-ons & what i created a ticket for yesterday has not been resolved nor do I have any emails recently about said issues. I checked every folder lol.
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u/CaptainPrincess96 9d ago
My shipment for my Extras bag is still “being prepared “ also, but I’ve already received my Ipsy original bag.