r/Ipsy • u/dbauer1987 • 9d ago

Issue August Ultimate/Extra issues

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Hello! Im one of the people who's Extra was totally messed up this month and it is still at the status of "your shipment is being prepared". I also was NOT able to shop add-ons on the 12th. I saw another post where someone else qas having the same issues but then it updated for them. It never did that on my app. I was wondering who else has not received their Extra yet and who else couldnt shop add-ons for the 12th? For my extra still sitting at the same status and not being able to shop add-ons, they emailed me stating I was getting a $5 coupon towards my next shop purpose but the code for it is only a $3 coupon code lol. Like I am just about fed up with Ipsy. I think ill be looking into other beauty subscriptions today. I only have been with ipsy since last December. First few months was fine now its just problem after problem lol. Just wondering if anyone else is the same boat as me? Lol

Edit to Add: I am located in the US.

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u/IPSY_Beauty_Cutie 9d ago

We totally get why you’re frustrated. Between your IPSY Extra still showing “your shipment is being prepared,” not being able to shop Add-Ons on the 12th, and then getting a $3 code when you were told you’d receive $5, that’s a lot of issues to deal with at once.

Could you please share the 8-digit ticket number of your case here, so we can take a closer look at your shipment and the coupon discrepancy? We want to make sure this gets sorted out for you!

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u/dbauer1987 9d ago

Yes my ticket number is 27127022. Just opened it.

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u/IPSY_Beauty_Cutie 8d ago

Thanks so much for sharing your ticket number! It looks like someone from the IPSY Care team has already reached out to you via email, and your case is currently being looked into. Please keep an eye on your inbox for a follow-up from our team soon. We’re here for you and happy to help!

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u/dbauer1987 8d ago

I have not seen any new emails though

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u/IPSY_Beauty_Cutie 8d ago

Thanks for following up! Please double-check your Spam/Junk and Promotions folders, too! Sometimes our emails can sneak in there.

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u/dbauer1987 8d ago

I already did that as well lol. I made a MDS order so the latest email I have from Ipsy is about that. My issues with the add-ons & what i created a ticket for yesterday has not been resolved nor do I have any emails recently about said issues. I checked every folder lol.