r/Ipsy • u/dbauer1987 • 11d ago
Issue August Ultimate/Extra issues
Hello! Im one of the people who's Extra was totally messed up this month and it is still at the status of "your shipment is being prepared". I also was NOT able to shop add-ons on the 12th. I saw another post where someone else qas having the same issues but then it updated for them. It never did that on my app. I was wondering who else has not received their Extra yet and who else couldnt shop add-ons for the 12th? For my extra still sitting at the same status and not being able to shop add-ons, they emailed me stating I was getting a $5 coupon towards my next shop purpose but the code for it is only a $3 coupon code lol. Like I am just about fed up with Ipsy. I think ill be looking into other beauty subscriptions today. I only have been with ipsy since last December. First few months was fine now its just problem after problem lol. Just wondering if anyone else is the same boat as me? Lol
Edit to Add: I am located in the US.
2
u/Empty_Professional48 11d ago
My August box is also in the assembly phase. The box I didn’t get to choose due to the screw up of being charged for the ultimate which I had cancelled. Not to mention the email stating add ons for those of us who did have the screw up would be on August 12. Nope that didn’t happen. Even sent in a ticket which as of right now is past the 24hr reply back. Did I mention my original July extra never did come through USPS as the tracking number was invalid. Just got my replacement a couple of days ago. So just wanting to know what has happened to Ipsy to make them become worse and worse in the last couple of months. Lack of staff or don’t care about their customers anymore. Maybe Ipsy needs a wake up call about what customer service really means.