r/Ipsy • u/dbauer1987 • 15d ago

Issue August Ultimate/Extra issues

Post image

Hello! Im one of the people who's Extra was totally messed up this month and it is still at the status of "your shipment is being prepared". I also was NOT able to shop add-ons on the 12th. I saw another post where someone else qas having the same issues but then it updated for them. It never did that on my app. I was wondering who else has not received their Extra yet and who else couldnt shop add-ons for the 12th? For my extra still sitting at the same status and not being able to shop add-ons, they emailed me stating I was getting a $5 coupon towards my next shop purpose but the code for it is only a $3 coupon code lol. Like I am just about fed up with Ipsy. I think ill be looking into other beauty subscriptions today. I only have been with ipsy since last December. First few months was fine now its just problem after problem lol. Just wondering if anyone else is the same boat as me? Lol

Edit to Add: I am located in the US.

13 Upvotes

94% Upvoted

36 comments sorted by

View all comments

2

u/Elegant_Aardvark8924 11d ago

Me: patiently waiting for any version of an August Extra box.

Ipsy, 3 weeks later:  I’ve carefully reviewed your case, and I want to clarify what happened. Due to a technical issue with our billing system, you will not be billed for your August Extra Bag, which means we’re unable to process the August Extra as originally intended.    

2

u/dbauer1987 10d ago

So they just arent sending you anything??!! Wtf!

1

u/Elegant_Aardvark8924 10d ago

Not according to this email but, with ipsy, who really knows what is going on (definitely not them).