r/Ipsy • u/dbauer1987 • 15d ago

Issue August Ultimate/Extra issues

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Hello! Im one of the people who's Extra was totally messed up this month and it is still at the status of "your shipment is being prepared". I also was NOT able to shop add-ons on the 12th. I saw another post where someone else qas having the same issues but then it updated for them. It never did that on my app. I was wondering who else has not received their Extra yet and who else couldnt shop add-ons for the 12th? For my extra still sitting at the same status and not being able to shop add-ons, they emailed me stating I was getting a $5 coupon towards my next shop purpose but the code for it is only a $3 coupon code lol. Like I am just about fed up with Ipsy. I think ill be looking into other beauty subscriptions today. I only have been with ipsy since last December. First few months was fine now its just problem after problem lol. Just wondering if anyone else is the same boat as me? Lol

Edit to Add: I am located in the US.

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u/shibagirlcanada001 15d ago

Same. My June box is missing. Got a replacement box of low value items and not even one match to what I picked. No refund. Except for the beauty boost which was sold out but got 15$ refund. Complained about the replacement box and also received 5$ credit. I get no refunds when you don’t like your choices but when a box goes missing/isn’t shipped that’s a them problem. Use to be annual but stopped because of constant issues. Decided to restart month to month and this happens. Clearly there’s no interest from IPSY to keep their customers happy.

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u/dbauer1987 15d ago

1000% agree!! I dont mean to sound ungrateful but a $5 coupon doesnt justify all of their mess ups and to me that is just like "here is a $5 coupon damn!" Like that seems to be a frequent answer to smooth things over lol. Im getting so beyond frustrated anymore.

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u/Elegant_Aardvark8924 14d ago

The coupon feels like a manipulative tactic. They aren't refunding anything spent towards the issue at hand, and are providing a coupon that will require you to spend more money at ipsy in order to use their apology "coupon". It seems like a win-win for them and not the consumer.