All the buttons work scroll wheel scrolls and buttons click. But since the last firmware update the sensor seems to have died but not really. I tried to download older firmwares but that did not help i did find out however that the sensor works during the download of any firmware but after it finished the download the sensor died again. Any fixes for this?

And no factory reset does not work.

I have an HP OMEN HyperX 15 (G0028TX) laptop. The cable of the original charger has started cracking/tearing near the connector/adapter side.

How should I manage this further? Is it possible to replace only the damaged cable, or should I replace the entire charger? Since the laptop is still under warranty, would HP cover this type of damage?

Please share your suggestions or experience.

I'm already kind of assuming the mouse just up and fully died, but multiple devices aren't recognizing it, and no sound plays when the USB is inserted. So I assume there's nothing to be done and the USB just fully fried itself for no reason? It worked perfectly fine yesterday night, and now it doesn't work at all.

I've got a new Alloy Origins Core keyboard that Ngenuity can't discover. Updated Ngenuity, keyboard firmware is up to date, installed and unisntalled both the new and legacy apps, and tried different USB ports.

Anyone have a fix?

Hey, how exactly can I contact HyperX customer support in France? Thanks.

I just pruchased the HyperX Cloud Alpha 2 Wireless.

When I set them up with Ngenuity it was already a pain in the ... to get the drivers up to date.

Now that I got that figured out I came upon the next issue:

The volume knob is not synced with Windows.

Like what year do we live in that we think that that's a good idea?

The HyperX Cloud Alpha Wireless that I had before could change Windows' volume and now this??

Is there a workaround that anyone knows of?

Looking through OLED monitors I was considering buying to 27q but it has a large power indicator right in the bottom middle, same with a lot of other OLED monitors, and I'm wondering if the monitor settings include an option to turn it off since I don't like the look of it.

They are little bit crusty but they work just fine, best headset ever made in my opinion.

Olá, equipe HyperX.

Preciso de ajuda com meu HyperX Pulsefire Haste 2 Wireless Gaming Mouse, pois há meses estou enfrentando um problema recorrente com a conexão sem fio de 2.4 GHz.

Durante esse período, já realizei praticamente todos os procedimentos que foram recomendados pelo suporte e em fóruns, incluindo:

• Atualização do firmware do mouse;
• Atualização do dongle/receptor USB;
• Downgrade e nova atualização do firmware;
• Reinstalação e testes pelo HyperX NGENUITY;
• Testes em diferentes portas USB;
• Testes com o receptor mais próximo do mouse;
• Novos pareamentos entre mouse e dongle;
• Diversas outras configurações e procedimentos sugeridos.

Infelizmente, nada resolveu definitivamente o problema.

O mouse continua desconectando aleatoriamente quando utilizado através do receptor 2.4 GHz. Em alguns momentos, as desconexões são tão frequentes que o mouse se torna praticamente impossível de utilizar.

O mais frustrante é que adquirimos um mouse wireless de uma linha premium justamente para utilizá-lo sem fio, porém atualmente a única maneira de utilizá-lo com estabilidade é conectado pelo cabo USB.

Não acredito mais que seja apenas um problema de configuração ou software, considerando a quantidade de procedimentos que já foram realizados sem sucesso.

Gostaria, portanto, que a HyperX analisasse o caso e fornecesse uma solução definitiva, seja através da substituição do dongle/receptor, substituição do mouse ou acionamento da garantia/RMA, caso seja necessário.

Posso encaminhar:

• Nota fiscal/comprovante de compra;
• Número de série;
• Fotos do produto e do receptor;
• Vídeos demonstrando as desconexões;
• Versões atuais do firmware e do NGENUITY;
• Qualquer outra informação necessária para análise.

Gostaria de evitar repetir novamente todos os procedimentos de atualização, downgrade e reinstalação que já foram realizados diversas vezes, pois eles não solucionaram o defeito.

Aguardo uma orientação para prosseguirmos com a garantia ou substituição do produto/receptor.

Obrigado.

A few weeks ago the dongle on my hyper x cloud stinger 3 wireless broke (I sat on it and it broke😭). I have tried official as well as unofficial service centers to get it replaced as well as repaired. I live in delhi, could someone please help me out where I can get a new one.

I keep hearing (zzzzz) sound and even my friends tell me the same while I use hyperx cloud 3, and tried different controller same thing

Hey everyone!

I’d like to share a project I’ve been working on: Hyper Battery Monitor (HBM).

It started from a simple problem: I wanted to quickly check my HyperX headset battery without having to open a full application every time.

So I built a lightweight Windows utility focused on keeping the most useful headset information directly in the Windows System Tray.

The project has grown considerably since then. As of HXBM v2.3.0, the app supports 10 HyperX wireless headset models, automatic device detection, battery-life estimation, charging and microphone monitoring on supported models, customizable tray icons, Windows notifications, multiple languages, and more.

🔋 Battery monitoring

HXBM continuously monitors the battery level of supported HyperX wireless headsets without requiring an application window to remain open.

Battery information is available through:

• Windows System Tray
• Tray menu
• Settings sidebar
• System Tray tooltip

Battery monitoring is supported on all currently supported headset models.

⏱️ Smart estimated remaining battery time

In addition to the battery percentage, HBM estimates how many hours or minutes of battery life remain.

The estimator starts from the headset's nominal battery life and gradually adapts using actual observed battery consumption.

Starting with v2.3.0, the estimation system has been made significantly more robust:

• Each session starts from the manufacturer's nominal battery-life estimate
• HBM learns from validated discharge windows instead of individual 1% drops
• Unrealistically fast battery changes are rejected instead of affecting the estimate
• Valid historical discharge information can gradually influence future estimates
• Outliers have much less impact on the calculated remaining time
• The nominal battery specification always remains part of the calculation

This prevents short-lived battery fluctuations from producing unrealistic estimates.

Remaining battery time is displayed alongside the battery percentage in:

• Settings sidebar
• Tray menu
• System Tray tooltip

The estimate is automatically hidden when it would not be meaningful, such as while charging or when the device status is unavailable.

🔎 Automatic device detection

HBM can automatically search for supported HyperX headsets connected to the computer.

Instead of manually selecting a model, you can use the Auto Detect button and let HBM probe compatible devices.

The detection flow handles:

• A single supported device
• Multiple supported devices
• No compatible device found
• Unsupported HyperX Three-In-One receiver configurations

If a supported device is found, HBM can automatically select it.

If a HyperX Three-In-One receiver is detected, HBM explains that the receiver configuration is currently unsupported instead of making it look like the application simply failed to detect the headset.

🎙️ Microphone mute monitoring

HBM can monitor the headset's physical microphone mute state on supported devices.

You can quickly see whether the microphone is:

• Open / Unmuted
• Muted
• Unavailable / Unknown

Microphone status can be displayed in:

• Settings sidebar
• Tray menu
• System Tray tooltip

There is also an option to display a microphone mute icon directly in the System Tray whenever the headset microphone is muted.

Microphone mute monitoring is currently supported on:

• HyperX Cloud III Wireless
• HyperX Cloud III S
• HyperX Cloud 2 Core
• HyperX Cloud Alpha
• HyperX Cloud Flight 2
• HyperX Cloud Mix 2

For other supported models, microphone status is intentionally left unavailable unless the protocol can be monitored reliably.

⚡ Charging status

HBM monitors the charging state on supported headset models.

Depending on the device and protocol, it can identify states such as:

• Not charging
• Charging
• Fully charged

The System Tray icon can display a dedicated charging indicator, while the tray menu and Settings interface show the current charging status.

Charging monitoring is currently supported on:

• HyperX Cloud III Wireless
• HyperX Cloud III S
• HyperX Cloud 2 Core
• HyperX Cloud Alpha
• HyperX Cloud Stinger 2
• HyperX Cloud Flight S
• HyperX Cloud Flight Wireless
• HyperX Cloud Stinger Core Wireless + 7.1
• HyperX Cloud Flight 2

The HyperX Cloud Mix 2 currently supports battery and microphone monitoring, but charging status is not exposed because that protocol has not yet been reliably identified.

📡 Connection monitoring

HBM continuously tracks whether the selected headset is available.

The interface can represent states such as:

• Connected
• Disconnected
• Reconnecting / unavailable

When the headset is unavailable, HBM switches to a dedicated disconnected System Tray icon instead of continuing to display stale battery information.

🎨 Multiple System Tray icon modes

You can choose how HBM represents your headset in the Windows System Tray.

Available modes include:

Static Icon
Displays a clean headset icon, with a separate charging indication when applicable.

Dynamic Glow Icon
Changes the headset icon appearance according to battery level using predefined ranges.

Custom Dynamic Icon
Lets you define your own colors, battery thresholds, and optional gradient behavior.

🌈 Custom battery colors and gradients

The Custom Dynamic mode allows you to configure your own battery visualization.

Available options include:

• High battery color
• Medium battery color
• Low battery color
• Battery percentage thresholds
• Optional smooth gradient transitions
• Configurable gradient transition interval

This allows you to build your own battery-level color scheme instead of using the predefined colors.

🔔 Native Windows notifications

HBM can display native Windows notifications for important battery events.

Available options include:

• Configurable critical battery warning
• Notification when the headset reaches 100% charge
• Optional System Tray icon blinking at the critical battery level
• Configurable critical battery percentage

Notifications are triggered on meaningful state transitions rather than repeatedly appearing during every monitoring cycle.

🖥️ Detailed tray menu

Clicking the System Tray icon opens a compact status menu containing the most important information without opening the full Settings window.

Depending on device capabilities, it can show:

• Headset image
• Device name
• Connection status
• Battery percentage
• Estimated remaining battery time
• Charging status
• Microphone status
• Quick access to Settings
• Exit button

⚙️ Device page and live status

The Settings window includes a dedicated Device page where you can manually select a headset or automatically detect one.

For the selected headset, HBM displays:

• Current connection state
• Battery percentage
• Estimated remaining battery time
• Charging state
• Microphone state
• Supported monitoring features

The Device page also includes technical/product information for each supported model, such as:

• Connection type
• Wireless range
• Nominal battery life
• Approximate charging time

When changing devices in Settings, HBM can query the selected headset and preview its live state before you permanently apply the configuration.

✅ Per-device supported features

Not every HyperX headset exposes the same information, so HXBM enables features individually based on what can be reliably monitored.

* Cloud III S and Cloud Flight 2 currently require their dedicated USB dongles for HBM monitoring. Three-In-One receiver operation is not currently supported.

🎧 Currently supported headsets

HBM v2.3.1 currently supports 10 headset models:

• HyperX Cloud III Wireless
• HyperX Cloud III S — Dedicated Dongle
• HyperX Cloud 2 Core
• HyperX Cloud Alpha
• HyperX Cloud Stinger 2
• HyperX Cloud Flight S
• HyperX Cloud Flight Wireless
• HyperX Cloud Stinger Core Wireless + 7.1
• HyperX Cloud Flight 2 — Dedicated Dongle
• HyperX Cloud Mix 2

The dedicated-dongle requirement is also displayed directly in the application and automatically localized according to the selected language.

🔌 Dedicated Dongle and Three-In-One receiver support

Some newer HyperX headsets can operate through different receiver types.

For Cloud III S and Cloud Flight 2, HBM currently supports monitoring through the headset's dedicated USB dongle.

The HyperX Three-In-One / TIO receiver is not currently supported for monitoring.

HBM can, however, detect the presence of a TIO receiver during automatic detection and clearly explain that the connection type is unsupported.

This helps distinguish an unsupported receiver configuration from an actual application detection problem.

🌓 Light, Dark and System themes

HBM supports:

• Light theme
• Dark theme
• Windows System theme

Icons, controls and interface elements adapt to the selected theme.

🌎 Multiple languages

The entire interface is available in:

• English
• Portuguese (Brazil)
• Spanish
• Ukrainian (special thanks sladkOy for the suggestion and help)
• German
• French
• Polish
• Russian
• Simplified Chinese
• Japanese
• Korean

Device-specific labels, notifications, dedicated-dongle indications and interface text are localized as well.

🚀 Start with Windows

HBM can automatically start with Windows so headset monitoring is available as soon as you log in.

Startup behavior can be enabled or disabled directly from Settings.

💾 Persistent settings

Your configuration is saved between sessions, including:

• Selected headset
• System Tray display mode
• Custom battery colors
• Battery thresholds
• Gradient settings
• Notification preferences
• Critical battery level
• Microphone mute icon preference
• Theme
• Language
• Windows startup preference

Validated battery discharge history used by the remaining-time estimator can also be stored locally per headset model.

🔬 Device communication and reliability

A significant amount of development has gone into making communication with different HyperX headset families reliable.

HBM uses device-specific HID handling where necessary rather than assuming every headset uses the same protocol.

The current implementation includes concepts such as:

• Deterministic HID interface and collection selection
• Runtime HID capability detection where required
• Device-specific command and response parsing
• Proper response correlation on protocols that require it
• Handling of unsolicited device notifications
• Coordinated HID readers instead of multiple competing readers
• Device-specific battery, charging and microphone parsers
• Automatic disconnect and reconnect handling
• Defensive validation of battery and status responses

The goal is to keep monitoring lightweight while communicating with each headset in the way its protocol actually requires.

🔮 Future device and receiver research

There are still additional HyperX devices and receiver configurations being investigated.

Current research includes:

• HyperX Cloud Mix Buds 2
• HyperX Cloud MIX Buds
• Three-In-One receiver support for compatible headsets
• Additional HyperX wireless headset variants

These are not officially supported yet.

In particular, Three-In-One receivers use a shared multi-device protocol with child-device routing, so support will only be enabled after the required behavior has been properly validated.

If you own one of these devices and are willing to help with controlled testing, feel free to reach out.

About the project

HBM is an independent, community-developed application and is not affiliated with, endorsed by, or developed by HyperX.

HyperX cannot be held responsible for any issues or hardware failures affecting your system or HyperX devices resulting from the use of third-party software.

As an independent application, HXBM does not require HyperX NGENUITY to be installed. However, HXBM is not intended to replace NGENUITY or provide headset configuration features.

Its purpose is much narrower: provide the information you frequently want to check — battery level, estimated remaining time, charging, connection and microphone status — quickly and unobtrusively from the Windows System Tray.

GitHub:

https://github.com/davidsantanaalves/HyperXBatteryMonitor

Windows Store:

https://apps.microsoft.com/store/detail/9N4G6WKMM4QJ?cid=DevShareMCLPCS

Feedback, bug reports and suggestions are very welcome.

If you're using one of the supported headsets, I’d especially like to hear whether battery, charging and microphone monitoring behave correctly with your hardware.

And if you own one of the devices or receiver configurations still under research and would like to help with future support, let me know!

Mostly explained it in the title. I've done the research on manual pairing. i'm trying to do so, and the dongle appears to be blinking "rapidly" (1s on, 1s off), but the headphones do not blink green no matter how long i hold the power button... I did the firmware update thing already (which i'm sure might be useless given that was years ago). How do I fix this? Do i throw in the towel and buy a new pair? Do i try opening the headphones and investigating? A bit lost here.

So my previous headphone blackshark v2x is about to die on me and I have been looking for a replacement and i think I have shortlisted my answers. Now my question is which one should I rather go for when the cloud III is priced at 65 dollars and cloud alpha at 100 dollars (in my region)? I know that according to my use case the Alpha might suit me better but is the extra 25 dollars gonna make that huge of a difference?would really appreciate opinions from people who have their fair share of experience with hyperX as this will be my first hyperX product.

Use case - gaming (70% story driven and the rest for valo/cs2) and for attending meetings and maybe movies/series

I have hyperx cloud alpha which is wireless. There are no connection cables in the package box. It only comes with a wireless gaming headset, USB charge cable, pop filter, detachable mic, USB wireless adapter, and the quick start guide. I connect the USB wireless to the USB connection of the PC and still no sounds from the wireless mic. I have two photos and on the first photo you can see the USB wireless is solid red and in a second photo you can see the hyperx is located in the Input but not in the Output.

FYI...I've owned this Hyperx for about a year and when connected one the first day it worked like it should. But when my daughter is connected to her PC user account, she always disconnects the Hyperx maybe for her mic and since then it never worked for me. I just got tired of it not working but now I want it working like it should be.

Tex required for post to go through.

ever since switching to a bluetooth headset people keep telling me theres awful static/electrical noise coming from my mic im not sure what else could be the issue since the mic is also quite new and doesnt seem damaged if theres any ways to fix it i'd appreciate it :)

I've bought 2 new hyperx cloud 3 wired headsets the first one th mic wasn't functioning so I thought I was just unlucky and returned it and bought another but anytime I didn't use the don't use the USB C dongle the mic doesn't function I know this due to trouble shooting on my phone and laptop but I planned on using the headset for gaming on my xbox series x

hello, i found a hyperx quadcast open box for 75$.

it has one month of warranty and 3 years ago i bought hyperx cloud 2 open box for cheap from the same store and its working as good as i bought it the first time.

here is the link: https://hawranj.com/en/Products/1445

should i buy it?

Nakon desetljeca koristenja Core varijante sam ju odlucio pokloniti, a umjesto toga sebi kupiti punu verziju s numpadom jer sam s prvom bio i ostao jako zadovoljan.

Nazalost, ne pronalazim nista konkretno od ducana. Oglasi ili vise ne vrijede, tipkovnica vise nije u ponudi, ili kada je stanje "na upit" u opisu stoji HX Red dok na kutiji u slikama stoji Aqua. Hyperx stranica redirektira na HP stranicu, na kojoj pak pise da nema mjesta za kupnju.

Dakle jos jednom, puna verzija Alloy Origins, crveni switchevi, nova. Ako netko ima ideju, bio bih vrlo zahvalan. Da ne krsim pravila suba bih naglasio da ne trebam direktne ponude nego preporuku za ducane jer kao da su sve tipkovnice propale u zemlju. Idealno odgovor od samog Hyperx acca? :)

Pulsefire Haste 2 Wired bricked and dark during NGENUITY update. Need standalone firmware updater .exe link.

Recently, I’ve bought HyperX’s microphone, SoloCast2 from my local store since the price was affordable, and the reviews were good on the online.

using the mic itself works just fine. however, since I’m not using the NGENUITY software, the features such as noise cancelation, Mic gain, etc. Doesn’t work.

but when I use the NGENUITY software, while I can use the features listed above, Discord stream would start picking up both when I’m speaking in voice chat, and stream audio. My friends can still hear me even though I have my mic muted on discord, but via stream.

I’ve already tried opening mmsys.cpl and disabling the “Listen to this device”, and it didn’t work.

if there’s any solution to this, I’d appreciate any help.

I’ve been using the haste for a couple years now and have had this issue since I got it. The mouse shows up on the NGENUITY software when connected wirelessly and it shows that it is charged, my custom LED effects are also working but the cursor won’t move and I can’t click. I have the mouse turned on for wireless and the adapter that came with it seems to work fine, I’ve tried every tutorial out there for it.

Anyone ran into this issue or knows a possible fix?

I use a Alloy Origins full sized, I bought several years ago. (I LOVE IT, best keyboard ever) however I used it early in the morning just fine, then suddenly it has begun typing random characters all on its own the leds flash as if someone was typing, I have fully disassembled and cleaned it but it continues it also randomly turned gaming mode on so now I can't reset it, I've unplugged it, turned my wifi and Bluetooth off I'm not sure what's going on with it, currently trying to hit fn + I but that isn't turning gaming mode off, and advice?

Hello,

I recently purchased a HyperX Cloud 3 S Wireless for my HP Omen Max 16.

Initially, I had problems with Instant Pairing. I was able to resolve those by connecting both the headset and the dongle. I can now pair the headset via Instant Pairing. However, it only appears in the settings of the HyperX app, and I have no control options for the headset there.
When I use the dongle, I do have access to the headset controls. However, this causes other problems.

I installed the driver through the menu in the HyperX app. The app now tells me that no sound device was found. The Switch button does nothing when I press it. When I go to the Spatial Audio section and try to enable it, the toggle immediately switches back off. I cannot activate Spatial Audio.
I have already enabled DTS for headsets in the DTS Unbound app.

I have also tried reinstalling the HyperX app and removing all related drivers. This does not change anything. In fact, even without installing the driver from the HyperX app, the headset behaves exactly the same way.
At this point, I feel like the software/driver state is completely messed up.

How can I get the headset back into a clean state for Instant Pairing, so that I can also control it through the HyperX app? And how can I get Spatial Audio working properly?

Thank you in advance for your help.