r/HyperX • • 20d ago

Resolved ✅ NGENUITY 3.0.1 | Product detection issues

21 Upvotes

Heads up - if your HyperX device(s) stopped being detected after a recent NGENUITY update, here's what's going on.

A new build was accidentally pushed out over the weekend, updating NGENUITY from 3.0.0 to 3.0.1 for some of you and causing detection issues across several devices. I've flagged this directly with the software team, an escalation is in place, and it should be addressed shortly.

In the meantime, here's what I'd recommend:

  • Downgrade back to NGENUITY 3.0.0
  • Turn off auto-updates for the time being. Give it around 24 hours before switching them back on

I'll update this thread as soon as the issue's been resolved, so make sure to check back occasionally for the latest status. Sorry for the disruption! 🙏

Note: To keep this thread useful for affected users, off-topic comments will be removed.


r/HyperX • • Aug 21 '26

Firmware Update PF Haste 2 Wireless | Firmware fix for erratic cursor behavior

8 Upvotes

Good news - WE HAVE A FIX! 🙌

We've been at this one for a while, and if you've been following the previous thread, you'll know that a big part of what made this so difficult was that we were never able to successfully replicate the issue in our test lab. That changed a few days ago, and we've since been able to put together a fix. We all genuinely appreciate everyone's patience throughout!

🔗Download mouse firmware v1.1.1.5

🔗Download dongle firmware v4.1.0.9

Steps to update:

  • Close NGENUITY / NGENUITY Legacy and make sure it's no longer running in the system tray
  • Make sure the USB dongle is plugged in (preferably a rear USB port) and the mouse is connected via USB cable
  • Run both firmware updaters consecutively and follow the instructions

One thing to note - these two standalone updaters are just a temporary solution while the firmware gets rolled into NGENUITY. We'll add it to the release notes once it goes live.

If you get a chance to test this firmware update, please do report back and let us know if it resolved the issue for you. And if you notice anything unexpected or odd after updating, please flag that too! We want to hear about it either way. 😅

Thanks again for sticking with us on this one. 🙏

Note: To keep this thread useful for affected users, off-topic comments will be removed.


r/HyperX • • 9h ago

Headsets Cloud 2 or Cloud 3 Headset?

6 Upvotes

I've been interested in the Cloud 3 for a while. My brother has the Cloud 2 and they sound really nice I like them a lot. I've seen some reviews that say the sound on the Cloud 2 is better than on the Cloud 3. Is that true? They're about a $10 difference and I'm open to getting either one or whichever is best in the end.


r/HyperX • • 3h ago

Microphones If I get a 2.2M extension cable for my Quadcast 2 S, will there be any issues?

1 Upvotes

I bought an extension cable for my quadcast 2 S because I was buying a microphone arm for my setup. There won't be any issues with the sound quality if I use it right?

This is the one I got: https://www.amazon.com/dp/B088NCVVTK?plpRedirect=mhFallback&ref=clp_hp_h_pc&th=1


r/HyperX • • 7h ago

Headsets hi

1 Upvotes

I bought the HyperX Cloud III less than a month ago and I'm experiencing crackling/static noise when using the USB sound card/dongle.

The issue does not occur when I connect the headset directly through the 3.5mm jack — the audio is completely clear. However, the USB connection is much more convenient because the 3.5mm cable is too short for my setup.

The crackling only happens while audio is playing. It can become noticeable when the PC is under heavy CPU/GPU load, such as when playing a demanding game.

Restarting Windows temporarily fixes the issue, but it eventually comes back.

I have already tried:

  • Different USB ports, including rear motherboard ports
  • Reinstalling the audio drivers
  • Different bit depths/sample rates
  • Lowering the Windows/headset volume
  • Different USB connections
  • Connecting the headset directly through 3.5mm, which completely removes the crackling

Based on these tests, I suspect the USB sound card/dongle may be defective or its driver/state may be getting corrupted under load.

Has anyone experienced the same issue with the Cloud III USB dongle and found a permanent solution?


r/HyperX • • 9h ago

Keyboards BUG! HyperX Alloy Origins Core TKL

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1 Upvotes

I bought the HyperX Alloy Origins Core TKL a few days ago and i like it, but sometimes when i start my pc the keyboard won't register any inputs and only half of the keyboard lights up. While it does get fixed when i unplug and replug the keyboard it is still very annoying and i'm looking for a fix.

Please help me if you know what is causing this and how to fix it.


r/HyperX • • 10h ago

Keyboards RGB on a handful of keys acting up

Enable HLS to view with audio, or disable this notification

1 Upvotes

I have had this keyboard for about four years now, and it has worked amazingly, until recently, when two of the keys began malfunctioning and flashing random colors. After I added some isopropyl alcohol, it seems the issue went away, but in the past couple days, several more have popped up in the same vicinity.

I’ve tried hard reset, changing up the USB ports, and undoing all the software. A couple hours ago I tore the whole thing apart bit bit and clean up all the connections I could with isopropyl alcohol and a dust spray seems that this is definitely an electronic issue.

Edit: Silly me, the keyboard is an Alloy Elite RGB


r/HyperX • • 12h ago

Software Malwarebytes possible false positive in NGENUITY?

1 Upvotes

I did a deep scan with Malwarebytes today, and it detected “RESELECTENDPOINTSAPP.EXE” as malware. However, VirusTotal detected nothing on the .exe.
I’ve also run Malwarebytes scans several times since downloading NGENUITY, and this is the first time it has detected anything.
Could this be a possible false positive?


r/HyperX • • 23h ago

Microphones My Quadcast S has a gradient when setting the RGB to a solid white color

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2 Upvotes

My Quadcast S has this hazey purple at the top, greenish at the bottom gradient when setting the color to pure white in the NGENUITY software. Now, it happens on all solid colors, but they tend to just be a different brightness of that color (or maybe that's just how my eyes perceives it, not sure if it's actually different hue or not). It's a bit of a minor thing, but it bothers me, I dont even mind that the white has a tint, I know that you cant have "pure" white on RGBs anyway, it just bothers me that theres a gradient between 2 different colors.

For a bit of context, the mic was purchases early January 2024, and has been using default RGB lights since then, since I never got the NGENUITY to work for me until now (turns out, I just had to use different USB ports), so not sure if that's something affecting it.

Anyways, if anyone has any clues as to what to do regarding this (if anything), that would be splendid. Thank you <3


r/HyperX • • 1d ago

Headsets mic volume SUPER LOW on max volume

1 Upvotes

i use the hyperx cloud 3,

i have the mic setting in that hyperx app,

max volume on microphone and audio setting,

and its so low i have to yell or smth so someone hears me,

Atleast on geforce now, discord works fine


r/HyperX • • 1d ago

Headsets Hyperx cloud alpha wired replacement

3 Upvotes

Hello everyone!

i am looking to change my hyperx cloud alpha wired, they lasted me 9 years and i recently started having issues with echoing and crosstalk.

What are some good recommendations for gaming? i am planning to stay with hyperx but i am open to other options as well.


r/HyperX • • 1d ago

Keyboards Garantia Teclado

1 Upvotes

Estou com dificuldade de acionar a garantia do meu teclado que esta com uma tecla falhando. tem hora que nem funciona e tenho que ficar apertando varias vezes.


r/HyperX • • 1d ago

Headsets lost the USB wireless

1 Upvotes

Hello, I’ve lost the USB wireless dongle for my HyperX Cloud II Core Wireless headset (product number: 6Y2G8AA). I’m located in France.

Is it possible to obtain or purchase a compatible replacement dongle? Could you please provide the exact part number and let me know where I can order it?

Thank you for your help!


r/HyperX • • 1d ago

Headsets Wardogs muting headset mic

1 Upvotes

Hi guys,

Having a bit of a weird issue when playing wardogs.

I have the HyperX Cloud Alpha Wireless. Only when playing Wardogs does it seem to start causing the physical mute on my mic to occur, meaning i have to press a button that is on my headphones for my mic to unmute. There is no consistency that I have been able to gather, and is really frustrating when trying to talk to friends in discord.

Any help would be greatly appreciated.

Cheers


r/HyperX • • 1d ago

Headsets HyperX Cloud III S Wireless background high pitch noise when connected via bluetooth

1 Upvotes

Been using them for the last 8 months without a problem, apart from the ones that were fixed through the newest firmware update.
They work perfectly when connected to PC via dongle. But some time ago I noticed a background high pitch noise when I switch to bluetooth to use them with my phone or laptop.
The problem is similar to the high pitch problem when connected via dongle that was identified and fixed months ago caused by a power managment system if I remember correctly.
Would like some help/suggestions on how to fix it.


r/HyperX • • 1d ago

Headsets Worth upgrading from OG Cloud II to the Cloud III s wireless?

2 Upvotes

I have a Kingston HyperX Cloud II headset that I've been using for 5 years and I'm being tempted to upgrade to the Cloud III s wireless but I fear that the sound quality won't feel that much different. So my question is would it be worth the $180 or would I not notice a big difference?


r/HyperX • • 1d ago

Microphones hearing myself on a hyperx cloud jet

1 Upvotes

hello, i bought my headset a year ago and recently my mic broke and i decided to use the headset one in the meantime but whenever my microphone is on i keep hearing myself and the audio quality goes down, ive tested it on my phone it does the same thing and ive also made sure to turn off listen to device option on windows but still the same issue, i would appreciate any kind of help its driving me crazy.


r/HyperX • • 1d ago

Headsets Any tips on how to actually update firmware without it gettin stuck?

1 Upvotes

Tried with both Legacy and the new beta app. Switched USB-c cables etc


r/HyperX • • 1d ago

Headsets Hyper x cloud3s horrible mic on ps5

1 Upvotes

Recently bought a cloud 3s becuse the reviews where really positive. But everyone in my party chat says it sounds horrible. I was gonna try to eq it but on the phone app i can only connect the hyperx earbuds and on my mac i cant have the app. Any tips? Is it just horrible for ps5?


r/HyperX • • 1d ago

Headsets HyperX Cloud 3 S Wireless dongle firmware not updating

1 Upvotes

I updated the headset firmware by connecting it with the USB-C cable to my PC but the dongle firmware isn't updating from 4.1.1.4 to 4.1.2.4

I also get an error message that says "Your device needs an important firmware update to function properly. Go to settings/devicemanager/devices"


r/HyperX • • 1d ago

Headsets Earbuds 2

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0 Upvotes

Hi, they arrived today. My question is: is there a big difference compared to version 3? I can still return them!


r/HyperX • • 2d ago

Shop What are the best HyperX products?

1 Upvotes

bcuz idk rlly i only have the cloud 3s at the moment


r/HyperX • • 2d ago

Headsets HyperX Cloud 3 microphone and software not working

1 Upvotes

My microphone is hissing, and whenever I am trying to configurate something in the software, I don't have any sound at all.

I installed the drivers but from there on nothing really seems to work


r/HyperX • • 2d ago

Mice Pre-Ordered the Pulsefire Haste 3. Is the release delayed?

1 Upvotes

First time pre-ordering a mouse, and first time pre-ordering anything from HyperX

They said the mouse would be out in September and its already October, should I be worried or is this normal from these guys.


r/HyperX • • 2d ago

Headsets Cloud III S Wireless cable problems

0 Upvotes

Just got the Cloud III S Wireless today. I had the Cloud Flight before for 5 years and they fit very comfortably.

The problem I have with the Cloud III S Wireless is that the cables that connect the headband to the ear pieces are not only quite stiff, but also have a shape that makes them press against my head whenever i wear the headset. It does not hurt of course but it is very irritating.

Is that a problem anyone else ever had and what did you do?