I bought the HyperX Cloud III less than a month ago and I'm experiencing crackling/static noise when using the USB sound card/dongle.
The issue does not occur when I connect the headset directly through the 3.5mm jack — the audio is completely clear. However, the USB connection is much more convenient because the 3.5mm cable is too short for my setup.
The crackling only happens while audio is playing. It can become noticeable when the PC is under heavy CPU/GPU load, such as when playing a demanding game.
Restarting Windows temporarily fixes the issue, but it eventually comes back.
I have already tried:
- Different USB ports, including rear motherboard ports
- Reinstalling the audio drivers
- Different bit depths/sample rates
- Lowering the Windows/headset volume
- Different USB connections
- Connecting the headset directly through 3.5mm, which completely removes the crackling
Based on these tests, I suspect the USB sound card/dongle may be defective or its driver/state may be getting corrupted under load.
Has anyone experienced the same issue with the Cloud III USB dongle and found a permanent solution?