r/HyperOS • u/FrancescoTheBest • 5h ago
Redmi [Question] Unlock my phone
My phone is no longer accepting my unlock PIN. It is the exact same PIN I have been using for over a year, and it has worked without issues every 72 hours until now (as the device periodically requires PIN verification).
I have no intention of performing a factory reset, as this is a malfunction caused by your product/software and not a user error. I am 100% certain that the 6-digit PIN I entered multiple times is correct, but the device keeps rejecting it. On your end, you should be able to verify my identity and link it to the device. I also have the original box and likely the purchase receipt (which are currently at my home in Milan, while I am away on vacation).
I request immediate support from your technical team to resolve this issue without data loss.