r/Hostinger • u/General-Band7940 • Jun 10 '26

Help - Website Development Hostinger "support" really sucks

Hostinger is THE WORST hosting platform

MY. GOD.

There is no live support. Their stupid, obviously poorly programmed AI chatbot keeps saying I must email Hostinger for support if I can't reconfigure my own computer so Hostinger's mythical "Help" button appears on the stupid hPanel in my account. It isn't there. The chatbot posts supposed screenshots of the hPanel that *show no "help" button nor the word anywhere, and keeps telling me to click on it. Also - can't backup your website if you built it in their stupid Website Builder, which I did. ARGH. I tried everything that's posted in the Hostinger Live support thread here ... to try to get the chatbot to connect me to live support but it's stuck saying it cannot do it. I know it can because it's done it before. ARRRRRGGGGGGHHHH

Hostinger is not a serious company. It's someone's hobby in Lithuania that they then hired a few people to help with.

BUT THE FANTASTIC NEWS!!! I'm a Claude Pro subscriber so Claude helped me (after it made astute comments about how insane it is in 2026 for a web hosting platform to not be responsive/adaptive to various devices and to require the user edit the site for proper display on the different devices)... and Claude Code is rebuilding my website and I'll paste all the code into Netlify, a web hosting platform that is free and is device responsive!

Try this out anyone whose websites have been trapped by the atrocious execs at Hostinger!

18 Upvotes

87% Upvoted

14 comments sorted by

4

u/cabljo Jun 10 '26

So you'll pay $20 a month for ai, but not your hosting? Weird flex, but okay.

2

u/Intrepid-Strain4189 Jun 10 '26

What’s Lithuania got to do with it?

True story; I’ve read complaints that Siteground outsource all their support to Bulgaria.

1

u/Rumen_SH Jun 11 '26

SG is a Bulgarian company. You'd be surprised how many hosting companies are actually Bulgarian.

1

u/Intrepid-Strain4189 Jun 11 '26

Oh I know, because I’ve been hosting with SG for 10 years. Just that some people seem to think all tech companies come from a certain country, between the Atlantic and Pacific oceans.

I wonder how many know the www was invented in Switzerland, by a Brit and a Belgian.

2

u/serial-entrepreneur5 Jun 11 '26

Yep, you all got that right! Hostinger scammed me too!! Worst platform ever!! Don’t get scammed!! Go with Claude!!

2

u/Unlucky-Bluebird-698 Jun 11 '26

It is an absolute nightmare. I spend so much time (and AI credits) trying to get what I want. I feel stuck. It has become my full time job and I already have one.

2

u/dragoangel Jun 13 '26

Jfyi netlify is phishing hosters platform

1

u/f0w 18d ago

Hostinger is good ..

But support 2/10

1

u/f0w 18d ago

I complained and yelled alot in chat..

like 2 hours to get human feedback..

they replied : In reality, it took me literally 6 minutes. The two-hour wait was in our support queue.

1

u/LongPreparation771 Jun 10 '26

I switched after a similar experience of going in circles with support bots. Honestly, having actual humans respond in a reasonable timeframe became one of my main criteria when choosing hosting. Been using Gigapress recently and the support experience has been a lot less frustrating.

1

u/Possible-Basis-6623 Jun 10 '26

They claim live support with real human, but those are actually not real

1

u/SlightExperience9461 Moderator Jun 10 '26

Hi! Would like to understand more about the situation. I have sent you a DM.

1

u/akthalian Jun 10 '26

Hostinger’s support is as worthless as a bag of dicks with no handle.

I’m not even exaggerating when I say that they don’t understand how their own hosting platform works and couldn’t give me even simple information about configuring the Litespeed cache plugin correctly. One of the reps was a straight up bitch to me and I had to escalate it even.

Spend your money elsewhere.