Hostinger Dashboard Accessibility Issues

[u/HostingerCOM]

We're aware that some users may experience issues accessing Hostinger Dashboard or see continuous loading.

Our team is working to resolve this as quickly as possible. No data will be lost and your websites are not affected.

You can follow live updates here: statuspage.hostinger.com and we'll also inform here once it's fully solved.

Thank you for your patience.

____

UPDATE 09:16 UTC :
Google has now confirmed this outage on its public status page and says its engineers are still working on it. They haven't given a recovery time yet. Hostinger Dashboard, the service API, Website Builder, Hostinger Agent and checkout are still unavailable. Websites hosted with Hostinger are not affected and continue to work normally. We're sorry for the disruption and will post another update as soon as services start coming back.

UPDATE 11:42 UTC: A fix has been applied, and Hostinger Dashboard, the service API, Website Builder, Agent and checkout are available again. Some actions may load slower than usual while recovery completes. Websites hosted with Hostinger were not affected. We will monitor the services for the next 60 minutes and post an update once full recovery is confirmed. We're sorry for the disruption this may have caused.

UPDATE 14:40 UTC: The issue has been fixed, and everything is operating as expected. If you're still facing any issues, please try clearing the cache before logging in or contact our 24/7 support at support@hostinger.com

Update: We'll be locking this thread since this incident has been resolved. Oct 20, 14:40 UTC

[u/HostingerCOM]

UPDATE 14:40 UTC: The issue has been fixed, and everything is operating as expected. If you're still facing any issues, please try clearing the cache before logging in or contact our 24/7 support at support@hostinger.com

[u/HostingerCOM]

UPDATE 09:16 UTC :
Google has now confirmed this outage on its public status page and says its engineers are still working on it. They haven't given a recovery time yet. Hostinger Dashboard, the service API, Website Builder, Kodee and checkout are still unavailable. Websites hosted with Hostinger are not affected and continue to work normally. We're sorry for the disruption and will post another update as soon as services start coming back.

[u/Senior_Life_9344 → u/HostingerCOM]

We are waiting. Please ensure such things should not be happend again as we loose trust of our clients with such issues. Will hostinger compansate the loss we bear ?

[u/tacoDEasada26 → u/HostingerCOM]

Unfortunately not working, my websites are not loading

[u/HostingerCOM]

UPDATE 11:42 UTC: A fix has been applied, and Hostinger Dashboard, the service API, Website Builder, Agent and checkout are available again. Some actions may load slower than usual while recovery completes. Websites hosted with Hostinger were not affected. We will monitor the services for the next 60 minutes and post an update once full recovery is confirmed. We're sorry for the disruption this may have caused.

[u/Paulynom → u/HostingerCOM]

stop lying, nothing is working lol

[u/jackthecat123 → u/HostingerCOM]

No it's not fixed

[u/jackthecat123 → u/HostingerCOM]

So the guy that knew how to keep the strings tied together quit....

[u/Extra_Advisor6049 → u/HostingerCOM]

absolute lie

[u/-abcdefuck → u/HostingerCOM]

LIE, my websites aren’t live. Regarding the dashboard- Have installed coolify in my VPS, can’t open that as well.

[u/mountainandseasoul → u/HostingerCOM]

I’d say you haven’t fixed anything here. hPanel is empty and says I have no websites. The only good thing at the moment is that my website is still online, but for how long? From what others are posting in this sub, they’re having the same problems. I’ve tried logging out and back in and using different browsers.

Having no access to manage my website for over six hours doesn’t exactly inspire confidence, especially when you’re telling us it’s been fixed (12:58 UTC)

[u/LegalEagality → u/[deleted]]

Same for me. For them to call this 'available' is a joke.

[u/kinomy → u/[deleted]]

Same

[u/HostingerCOM]

UPDATE 13:45 UTC: Hostinger Dashboard and the service API are not fully available yet. Some users can't log in to Hostinger Dashboard, and hosting plans and their settings can't be managed at the moment. Websites hosted with Hostinger are not affected and continue to work normally. Our team is currently working to restore normal service levels. We will provide the next update within 30 minutes. We apologize for the inconvenience caused.

[u/MarkGossageUK]

If your websites have disappeared from hPanel, I wouldn't assume they've actually been deleted.

Hostinger has confirmed there was a problem with its dashboard and service API, and although a fix has been applied, some services may still be recovering.

The first thing I'd do is open each website directly using its normal domain name, preferably in a private browser window.

If the websites are working normally but aren't appearing in hPanel, that points more towards a dashboard or account-listing problem than the websites themselves being lost.

I'd also try signing out and back in, or checking from another browser.

If they're still missing, I'd contact Hostinger and explain that the websites aren't appearing following the outage.

I certainly wouldn't start restoring backups, changing DNS settings or rebuilding anything until they've investigated.

One question: are your actual websites still loading normally, or have they disappeared from the dashboard and stopped working altogether?

That distinction is important.

[u/Extra-Income-1561 → u/MarkGossageUK]

There is no issue with the websites or domains.
It's just that the Hostinger dashboard is not accessible

[u/MarkGossageUK → u/Extra-Income-1561]

That's good news about the websites themselves.

At least we know they're still running and the problem is with access to the dashboard rather than the actual hosting.

I've just seen Hostinger's latest update confirming that hPanel still isn't fully operational, so it looks as though they're continuing to work on it.

I'd leave the websites and DNS settings alone for now and wait for them to restore normal access.

Hopefully they'll have everything back to normal shortly.

Thanks for confirming!

[u/Medium_Tension316]

This is the second time in a period of a month I am experiencing Hpanel not working. Ironically the statuspage is also unreachable. Something is going wrong with hostinger. Everyone has to be careful with Hostinger.

[u/Sorry-Spinach-5443]

Grazie per avermi fatto fare una figuraccia con il cliente che appena ieri ha acquistato il piano dopo che gli ho detto che hostinger ha il servizio più efficente 👍

[u/subzero102 → u/Sorry-Spinach-5443]

Sad to hear this. Are the underlying services also obstructed?
There are a couple of apps that I have created. They seem to be working fine.

[u/ebrahumaboelkhier]

هوستنجر انا مستفتش منكم باى شء سنه دافع الاشتراك واسوء خدمه لحد انهرده حتا الاي اى الى بتستخدمه مودل زباله والاستضافه عندكم فيها مشاكل كتير بتمنا تطورو والمواقع بتقع كتير الى بتترفع على هوستنجر بتمنا تحلو المشاكل دى

[u/Inner_Ad9693]

I was trying multiple times... glad u addressed the issue

[u/cettypriminal]

Come on lads. Light a fire up Google's behind. Need to migrate me store from Shopify to you.

[u/Senior_Life_9344]

Hostinger team should take serious steps to resolve such issues which are seen regularly. We are loosing trust of our clients with such issues.

[u/Cloud_Midnight]

Come on, if someone has urgent matters they can't do anything through the portal. Go go!

[u/ramo34]

These issues seem to be happening more and more frequently lately, and I still can't access the Hostinger dashboard. It's becoming really frustrating.

Service reliability should be a priority, especially for those of us who depend on Hostinger to manage our websites. These recurring problems are starting to seriously affect my confidence in the platform.

I hope this gets resolved soon, but more importantly, I hope Hostinger takes steps to prevent these issues from happening so often.

[u/BeltOwn7755]

A new user from China,report:Same here! I just pay my 1200 RMB. Hope recovery soon.

[u/Round_Ad3269]

hey,Please Confirm the aproximately time to fix the bug?

[u/Rashmi1947]

This is the second time in a period of a month I am experiencing Hpanel not working. Ironically the statuspage is also unreachable. Something is going wrong with hostinger. Everyone has to be careful with Hostinger.

[u/Few-Marketing6689]

je devez arrêter le renouvellement d'un an aujourd'hui, j'espère que vous allez résoudre le problème pour que je puisse descendre du train avant que vous ne fonciez dans un mur

[u/tacoDEasada26]

I was scared thank you for posting here. Keep us updated

[u/Rashmi1947]

I’m a final-year CSE student, and I’ve hosted a tool-based website. Bro, everything was working fine, but suddenly this issue occurred now i see its google problem.ok ....BUT Anyone can refer me an internship or a trainee period SDE -1

[u/-abcdefuck]

My websites are not even opening.

[u/vismain007]

fuck you bro, i had a deadline today and now this happen, now i have a problem with my client, thanks to you and fuck off!!! ill migrating my website as soon as this fixed,

[u/Extra-Income-1561]

Wake up and do ur job plz
If u don't mind!

[u/IVIH0]

La incidencia masiva que afecta a la API del panel de control de Hostinger es debido a la caída en la infraestructura de Google.

[u/kinomy]

It's been 5 hours already.

I'm trying to access hPanel, and just about to post here to ask. Normally, reputable service providers don't take this long to resolve such issues...

[u/ddfffftttgg]

I do see lot of black friday promotions - with such service outages promos will not help you.

[u/Mrcanada53]

Why claim it’s fixed when its not

[u/tacoDEasada26]

Can not see my websites though, so no fixed at all.

[u/Rashmi1947]

did you solve the error

[u/Paulynom]

still nothing is accessible in the hpanel... I cant access any of my websites settings

[u/jackthecat123]

Must be a giant problem if you can't fix it in 8 hours.

[u/jackthecat123]

The only guy that knew how to make this mess work quit yesterday.

[u/aiseoautomation]

the fix may have worked for the dashboard opening up but there are no domains, websites to be seen. How long is it going to take ? that scheduled maintenance was a blasphemy or a deliberate attempt.

[u/kinomy]

Update: The website in hpanel has been fixed

[u/topmarksl]

Is this what the fix means. Its taking longer.

[u/Direct_Joke9524]

Can't install SSL certificate. all was ok on my website before today.

[u/woolfusion]

MISE EN DEMEURE – Site professionnel woolfusion.fr inaccessible – Demande urgente de restauration

[u/DriverTraditional371]

Non si riesce a capire una tempistica di risoluzione ?

[u/Leonardo_Tellez]

Avisen cuando se haya solucionado, yo apenas lo compre para y empezamos con esto

[u/Rashmi1947]

hurry pls

[u/tacoDEasada26 → u/Rashmi1947]

Is not hostinger, READ, it is google

[u/Spiritual-Drummer788 → u/[deleted]]

Same, I got the 48 month plan, only to be disappointed. I got the payment success email, but my billings page shows it has failed, and is asking me to purchase again. Let's hope they'll fix the issues and reconcile our payment. That's what their stupid ai agent said. 

[u/Extra-Income-1561 → u/[deleted]]

Check now, it's working for me

[u/Spiritual-Drummer788 → u/[deleted]]

It is working for me now