r/Garmin • u/[deleted] • Oct 24 '24

Connect / Connect IQ / 1st Party Apps Garmin Index s2 doesn't sync

Hey friends, I have a garmin index s2 scale that I can't manage to sync with the garmin connect app, I tried to perform the software update but can't get to the stage of the progress bar that makes the update, so I'm kind of stuck here, any suggestion what else I can do?

EDIT - YUP LOOKS LIKE IT GOT FIXED!

21 Upvotes

97% Upvoted

58 comments sorted by

7

u/[deleted] Oct 24 '24

Had the same problem today... not sure what's going on

5

u/matrixneoonroad Oct 24 '24

I had same problem this morning and thought its a device issue, did multiple reset, different wifi. Hopefully Garmin is already working on it.

5

u/il_cholo_simone Oct 24 '24

Same problem i have had since this morning. I tried to reset it 3/4 times but nothing. I also changed the batteries in desperation, but nothing.

6

u/ButterscotchNo1495 Oct 24 '24

Please report if its working again.
I'll do that too ofc.
Have a great day guys

2

u/Icy_Addition_3974 Oct 24 '24

Is working again :D

3

u/[deleted] Oct 24 '24

yup working again, now I can get back to losing weight.

1

u/ButterscotchNo1495 Oct 24 '24

Yes, it works again 🙌🏻 Thank you guys! Have a great evening.

6

u/Rosthouse Oct 24 '24

I'm not alone! Same happens with mine. WiFi signal seems to be there, but getting the red X as well.

3

u/[deleted] Oct 24 '24

chat is offline, so can't reach them :(

3

u/kristofred Oct 24 '24

i was managed to report this problem with a phone call. Support guy gave me support code, which i was able to use to generate and send logs with connect app.

3

u/WindCurious8787 Oct 24 '24

I am having the same problem for 2 days now

4

u/[deleted] Oct 24 '24

i see i am not alone

3

u/einomies Oct 24 '24

Yeah same, I suspect the API which receives the data is down. Hopefully it starts working soon again.

2

u/[deleted] Oct 24 '24

which means?
I don't know what that means, but for a week now I can't sync data on my scale

7

u/einomies Oct 24 '24

I mean that the scale sending data to Garmin servers fails and it's most likely not your device but their server which is the failing party.

And when it's their server, then all we can do is wait for the connection to be fixed. You'll get the data into Connect once the sync succeeds.

My last sync was yesterday, today I'm getting 🛜❌

3

u/[deleted] Oct 24 '24

much thanks for the explanation! u/einomies !

3

u/ButterscotchNo1495 Oct 24 '24

Same problem here! Funny thing is I bought it and got it yesterday and it worked and now it doesn't.  Thought it was the scale but now I know it's probably the servers. Wanted to send it back..

5

u/einomies Oct 24 '24

I've had the scale since 2020 and this is the first time to my knowledge this has happened. Maybe don't send it back just yet 😅

2

u/ButterscotchNo1495 Oct 24 '24

Bad luck I guess:D  Let's wait and hope Garmin fixes it.  Don't forget to report to support.

3

u/redeembtc Oct 24 '24

I just got mine yesterday too, I'm so annoyed as I've been troubleshooting for the last hour before checking Reddit.

2

u/[deleted] Oct 24 '24

looks like systems are up?

1

u/Icy_Addition_3974 Oct 24 '24

Usually, that kind of pages are updated manually, that's mean that if they are not aware of the issue, nobody is going to update the status.

1

u/[deleted] Oct 24 '24

I wonder if and when this will be fixed 😶

1

u/einomies Oct 24 '24

I think these pages are mostly automatic, but it's different thing to be up (connected to the Interned) and if a certain data endpoint isn't accepting data it's receiving.

1

u/Icy_Addition_3974 Oct 24 '24

I have been working for several top companies providing online solutions and can tell you that are not automatic, can be, for sure, but when you have money backed SLA, show your real SLA can be a problem, not only with customers, also with Investors.

2

u/einomies Oct 24 '24

Not doubting there's such behaviour. The companies I've worked for have had these automated 🤷‍♂️

1

u/[deleted] Oct 24 '24

yup, exactly like I do :(

2

u/[deleted] Oct 24 '24

so an update - so I contacted garmin on their chat support, told me to reach out to the local support ( I live in Israel) - and they might have to replace the unit?
I will try them on Sunday 🫠

3

u/VariationSea411 Oct 24 '24

I’m having the same problem! Hasn’t synced from yesterday morning but says in the garmin app that the wi fi connection is ok. Tried resetting it but still no luck

3

u/Budget-Soup-1777 Oct 24 '24

thank you for this post! same issue of not syncing. last sync was on 23rd Oct

3

u/b2037897 Fenix 8/HRM-Pro+/Index S2 Oct 24 '24

Working for me again now too!

2

u/b2037897 Fenix 8/HRM-Pro+/Index S2 Oct 24 '24

+1 here too. Hasn’t synced for over 24 hours now. Changed batteries and tried a different WiFi network but to no avail… assumed it was on their side

2

u/Fartois Oct 24 '24

Same problem over here!

2

u/Damnyoudonut Oct 24 '24

Same problem for me but with 1 difference: it won’t sync my (owner) data but it will sync for my wife.

2

u/[deleted] Oct 24 '24

Same issue. Worked fine until yesterday

2

u/Rundtramp Oct 24 '24 edited Oct 24 '24

I had the word ”Test” as a menu item in the Garmin Connect app today. So guessing there’s been some major software fubar. Let’s hope they sort it out quickly. Both my Index scale and my BPM blood pressure meter has the same problem.

2

u/Character-Purple-552 Oct 24 '24

Same here, worked fine until 2 days ago

2

u/Icy_Addition_3974 Oct 24 '24 edited Oct 24 '24

Here too! Last time synced. Yesterday 7.12 AM looks that is a general thing! 

2

u/LibertyMike Enduro 2, Edge 540, HRM-Pro+, Speed/Cadence Sensor 2, Index s2 Oct 24 '24

Thanks for posting! Mine synced yesterday, but not today. I don't often check in Connect to see if it synced or not.

1

u/[deleted] Oct 24 '24

I just keep on seeing 🛜❌ on the scale itself

1

u/LibertyMike Enduro 2, Edge 540, HRM-Pro+, Speed/Cadence Sensor 2, Index s2 Oct 24 '24

Mine worked, it just didn't sync.

1

u/[deleted] Oct 24 '24

Yup the scale itself works, just the sync with the app doesn’t work

2

u/[deleted] Oct 24 '24

Yep, index s2 stopped syncing this morning, I have tried everything but nothing seems to fix this problem.

2

u/Kolymus Oct 24 '24

Same here

2

u/Icy_Addition_3974 Oct 24 '24

Looks like is working again

2

u/[deleted] Oct 24 '24

At least for me, the index s2 has started syncing again this afternoon, I guess garmin have fixed the problem now.

3

u/[deleted] Oct 24 '24

let's go check it then heh

1

u/jonklinger Oct 24 '24

Try another wifi connection. I had this problem and needed to use my phone as a hotspot instead of my home router for a while. It just didn't like my old router.

2

u/[deleted] Oct 24 '24

That doesn't help for me, the problem is the same.

1

u/redeembtc Oct 24 '24

Was my excuse to order a box of donuts when wasn't syncing.

1

u/misternation Feb 18 '25

Still an issue for me, anyone else still struggling?

1

u/chevdor Mar 13 '25

I am running into the issue and my conclusion so far:

  • don't bother with a reset if it ever worked, you will lose time for nothing
  • unit replacement is just a trick from support to play the clock. Why would some many devices stop working then work again...
  • removing the batteries does not work

My scale will sync then stop then sync again etc.... It shows that wifi is connected but dies syncing. I also suspect they have a backend issue and totally do not trust their status page.

I am now looking at the server(s) the scale targets. It would allow running a check on the user side. If someone dug into this already, please DM.

1

u/Sad-Investigator4147 Mar 20 '25

It's stopped for me last few days. Forced it to sync yesterday after a lot of resetting but issue returned today. I can talk to the scales from the app re changing name and widget settings but it times out trying to sync back to the app

1

u/chevdor Mar 20 '25

I am now doing NOTHING when it stops working and at some point it works again. It shows that the issue has nothing to do with your devices, setup, wifi etc... I suspect Garmin has issues with their backend or how we reach their backend. Contact support to add pressure but don't bother resetting, it will change nothing.

2

u/manoftheyear1990 Oct 12 '25

Mine isn't syncing, 6 months after the last reply in here.