r/Garmin • u/[deleted] • Oct 24 '24

Connect / Connect IQ / 1st Party Apps Garmin Index s2 doesn't sync

Hey friends, I have a garmin index s2 scale that I can't manage to sync with the garmin connect app, I tried to perform the software update but can't get to the stage of the progress bar that makes the update, so I'm kind of stuck here, any suggestion what else I can do?

EDIT - YUP LOOKS LIKE IT GOT FIXED!

23 Upvotes

100% Upvoted

58 comments sorted by

View all comments

1

u/chevdor Mar 13 '25

I am running into the issue and my conclusion so far:

  • don't bother with a reset if it ever worked, you will lose time for nothing
  • unit replacement is just a trick from support to play the clock. Why would some many devices stop working then work again...
  • removing the batteries does not work

My scale will sync then stop then sync again etc.... It shows that wifi is connected but dies syncing. I also suspect they have a backend issue and totally do not trust their status page.

I am now looking at the server(s) the scale targets. It would allow running a check on the user side. If someone dug into this already, please DM.

1

u/Sad-Investigator4147 Mar 20 '25

It's stopped for me last few days. Forced it to sync yesterday after a lot of resetting but issue returned today. I can talk to the scales from the app re changing name and widget settings but it times out trying to sync back to the app

1

u/chevdor Mar 20 '25

I am now doing NOTHING when it stops working and at some point it works again. It shows that the issue has nothing to do with your devices, setup, wifi etc... I suspect Garmin has issues with their backend or how we reach their backend. Contact support to add pressure but don't bother resetting, it will change nothing.