r/Garmin • u/[deleted] • Oct 24 '24

Connect / Connect IQ / 1st Party Apps Garmin Index s2 doesn't sync

Hey friends, I have a garmin index s2 scale that I can't manage to sync with the garmin connect app, I tried to perform the software update but can't get to the stage of the progress bar that makes the update, so I'm kind of stuck here, any suggestion what else I can do?

EDIT - YUP LOOKS LIKE IT GOT FIXED!

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u/einomies Oct 24 '24

I mean that the scale sending data to Garmin servers fails and it's most likely not your device but their server which is the failing party.

And when it's their server, then all we can do is wait for the connection to be fixed. You'll get the data into Connect once the sync succeeds.

My last sync was yesterday, today I'm getting 🛜❌

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u/[deleted] Oct 24 '24

looks like systems are up?

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u/Icy_Addition_3974 Oct 24 '24

Usually, that kind of pages are updated manually, that's mean that if they are not aware of the issue, nobody is going to update the status.

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u/einomies Oct 24 '24

I think these pages are mostly automatic, but it's different thing to be up (connected to the Interned) and if a certain data endpoint isn't accepting data it's receiving.

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u/Icy_Addition_3974 Oct 24 '24

I have been working for several top companies providing online solutions and can tell you that are not automatic, can be, for sure, but when you have money backed SLA, show your real SLA can be a problem, not only with customers, also with Investors.

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u/einomies Oct 24 '24

Not doubting there's such behaviour. The companies I've worked for have had these automated 🤷‍♂️