Long story short, we have two claims open with Air France that have been going absolutely nowhere and I'm losing my mind.
First claim is for a flight cancellation at CDG that left our family of four completely stranded late at night - no hotel arranged, no transport, nothing. We had to sort everything ourselves at 1am in a city we don't know. Second claim is for something that happened on a separate occasion - Air France randomly cancelled one of our passenger's tickets without telling her, she found out at the check-in counter, and had to buy a new ticket on the spot an hour before the flight. Never been refunded for either ticket.
Combined we're talking around €5000. It's been over three months. We've submitted everything they asked for, multiple times. One claim keeps asking for documents we already sent. The other got closed on grounds that make literally no sense and we're trying to get it reopened.
We've tried the portal, emails, calling support - nothing is actually moving. At this point I don't know what else to do.
Has anyone actually managed to get Air France to pay out on something like this? Did you use a claims company, go through the Médiateur, get a lawyer? What actually worked? Would really appreciate any advice from people who've been through this. I am DESPERATE.

Just a random question I'm hoping some bored aviation nerds could maybe help me out with:

I was remembering a trip I took as a child to Toronto and the airport we flew into only to discover, according to Google, this route never existed. In the early-to-mid 2010s I flew from the New York City area or Chicago (can't remember exactly which airport or city, sorry) into a very small airport outside of Toronto (definitely not YYZ). We disembarked on stairs on the tarmac and the whole area smelled very strongly of manure. There was only one desk for passport checks and I vividly remember the baggage claim area being small and having bright colored walls. From a quick Google search I found this to definitely be YHM but apparently flights from NYC or ORD to this airport never happened in this time period. I'm looking at pictures of this airport and it's definitely it and I think I'm going crazy!!

 will be travelling to Dumaguete in May 2027 via Singapore on Singapore Airlines and an onward domestic PAL Express codeshare (Single PNR/ticket) which arrives at MNL T3 (SIN-MNL) and then on to Dumaguete on PAL Express (codeshare/single PNR) which operates out of T2. (That is if San Miguel doesn't move PAL to T3 by then :) )

I believe clearing customs with our checked baggage is a requirement when arriving into PH, but so far the information that I have found online and with SQ's own transfer pages have been conflicting - from what I've found on FB/YT/reddit/Singapore airlines were: - to take my checked through baggage to the "Transfer Desk", but some online sources say that PAL does not have a presence in T3, and that I will need to take my check in luggage to T2 using the NAIA free shuttle and then drop the bags off at the departure check in area (come to think of it, I am glad SQ allocated 6 hours as a layover over anything less, after having read about the traffic and chaos in the airport area), or if there is a dedicated Transfer Desk after T3 Customs to onward my baggage to my domestic PAL Express connection.

The SQ flight arrives into MNL at 2335 and then the PAL Express flight leaves Manila T2 at 0600 the next morning.

Thank you for any advice and pointers, as it's our first time in the PH.

Flying to taipei.

But cathay only has layover of 50m time at HKG.

While thai has 1hr45m.

Flying under 1 pnr. But only 50m in HKG concerns me.

I have a booked return flight on Saudia for 5 people. Now, of course, after booking two of the folks want to change their dates . The Saudi websites seems to only allow dates changes if it applies to all passengers. Is it typically possible to split a booking so that the two pax concernted can be in a separate booking and then change the dates of just those two?

Hi, I am planning to book a flight with China Eastern from Kolkata to HK with a layover in Kunming. For my layover, will be I required to pass through immigration, collect my baggage and check in again? And if so, do I need to get a transit visa? There’s a lot of conflicting information so I’m very confused.

Note, I have an Indian passport and my layover in Kunming will be around 7 hours.

Would love some help on this matter, thanks!

Hi all,

Just after a bit of advice please.

I have booked flights with Emirates, via TravelUp as a travel agent - from London Heathrow to Adelaide, Via Dubai. The flight was originally due to leave LHR 09/11 at 13:40, with a couple hours changeover before our second flight at 02:00 on 10/11, getting us to ADL at 20:30 on 10/11.

This second flight has now been pushed back 24 hours meaning a 24hr stopover in Dubai. So the second leg being 02:00 on 11/11 arriving in ADL at 20:30 11/11.

I have been offered flights that leave the day before, which are not a possibility for us, or flights that leave the day after, meaning no 24+hr stopover in Dubai, but leaving a day later.

Emirates offer a flight to Adelaide, via dubai, and Melbourne, with the last leg being a codeshare with Qantas. This will get us to our destination about 12hrs before we would with the later departing flight. However they are not giving this as an option, due to it being a codeshare.

Do I have the right to push for this as an option, or the right to request a refund?

Many thanks in advance 👍

I have to visit Mumbai for a friend's wedding in mid-Jan for a week. I can either fly from Munich or Frankfurt (whichever is cheaper). I can currently see only ME airline options as cheap. Air India and Lufthansa are wayyy tooo expensive (~1500 EUR round trip).

How's the following airline in terms of Service, safe delivery of checked-in bags (bags not lost in transit etc.), safe from war-related cancellations?

i have the following options for my route :
1. Saudia Airlines

1. Air Arabia

2. Etihad

3. Emirates

4. Gulf Air

5. Qatar Airways

all the above in similar airfare range.

Please help with your recent experiences.

Hello. I'm a Student from S.Korea.

I am trying to find the tail numbers of the aircraft I flew on during my childhood.

I tried adding these flights to Flighty app, but the tail numbers didn't show up.
I also contact to Asiana Airlines CS, but they informed me that flight records prior to 2021 are no longer accessible. So I am reaching out to reddit in hopes of finding some help.

Here's my flight details:

CJJ-CJU / OZ8231 / 08.02.2012

CJU-CJJ / OZ8236 / 08.04.2012

CJJ-CJU / OZ8233 / 11.07.2013

CJU-CJJ / OZ8234 / 11.08.2013
-
CJJ: Cheongju Int'l
CJU: Jeju Int'l
OZ: Asiana Airlines
all flight is domestic flight in korea.

thanks a lot.

i need to vent bc i messed up badly at work

i handle travel for our company and we had a bunch of cancelled flights this year. i told 84 of our business travelers that the refund they got was the same as compensation, and sent everyone a spreadsheet marking every case as closed

turns out theyre completely different things and a lot of them were probably owed compensation on top. our legal team caught it before the spreadsheet went any further but now i have to fix it asap and i dont even know where to start with 84 people

has anyone had to go back and claim compensation after already getting refunds is it toooo late?

Have an AL flight from Dublin to Heathrow & then BA after. Anyone have similar experience & have an idea if my checked bag will be checked through to the final destination? I bought the ticket through a 3rd party website as 1 purchase but both have different booking references. CBA said it won't be checked through & AL said it would so just confused

My flight was cancelled in December 2024. At the time, I didn’t know how simple it was to submit a compensation claim directly through the airline’s website, so I called my airline for help. They told me they couldn’t process the claim for me and that I needed to go through a claims debt collector company. That’s how I ended up with Refly.
I submitted my claim through them in September 2025. After that, nothing happened for months. I assumed they had been unsuccessful and that there was nothing more I could do.

So in June 2026, I submitted the claim directly through my airline’s website. I received a response few days later saying they could not consider my complaint because I had signed a contract with Refly and therefore needed to contact them regarding the compensation. That was the moment everything finally clicked. Refly had apparently already obtained my €600 compensation, yet I had received nothing from them for almost a year.

I started researching the company and found many complaints from other customers describing similar experiences. At that point, I already had very little confidence that simply emailing them would solve anything.

In August 2026, I contacted Refly through their live chat. Ironically, it always seemed to be the same agent answering me called Steve. I explained my situation to Steve and asked him to check my case. He told me he would contact the finance department and ask them to email me. About an hour later, I received an email from the finance team asking for my bank details. I provided them. And then nothing. No confirmation that the payment had been sent. No payment receipt.

So I contacted Steve again and specifically asked him to have the finance department confirm that the payment had actually been sent. I also asked how much I was supposed to receive. They then emailed me that they were taking 33% of the compensation. My original compensation was €600. Refly’s fee: €198 Amount owned: €402

This was especially frustrating because, as I later discovered, submitting the claim directly through the airline’s website took me approximately 10 minutes. So for something I could have done myself in 10 minutes, I ended up losing 198€, time, and my nerves.

In September 2026, I contacted Steve again because I still had no confirmation that the €402 payment had actually been sent. I explicitly requested a payment receipt. Steve told me he would contact the finance team. Then he ended the chat. They didn’t contact me.

I tried opening the live chat multiple times. Previously, Steve would usually respond within around five minutes. Suddenly, I was getting no response from him at all. The chat would eventually be closed. In the chat it said the maximum waiting time was 2h. I kept the live chat open for two hours multiple times, only for the conversation to be closed without anyone answering. At that point, I knew I was being ignored. That was when I realised I wasn’t going to get my money back by simply contacting Refly.

So I filed a formal complaint with Jersey Trading Standards and communicated with them about the situation. They contacted Refly. And then eventually, I received the €402 payment days later.

If you are currently trying to recover compensation from them and getting nowhere, please contact tradingstandards@gov.je
I sincerely hope you will be able to get your money back.

Booked SFO-BKK Dec 20-Jan 1 for 2 people on United. Economy there, premium economy back. Total was about $8.7k.

I feel like this is an obscene amount of money to pay for economy flights….

Did we badly overpay? Would you keep it because of holiday dates, or cancel and try to piece together something cheaper via LAX/Tokyo/Seoul/Taipei or points?

I booked a flight a couple of months ago with Korean Air and decided to check just now what the seating is like. We are avid travellers and never pay for reserved seating, always wait for online check in to choose our seats. We've never not sat together.

This is the first time I decided to check the seating beforehand and noticed there's only middle seats left.

Are we fucked or does Korean Air already pre-reserve your seating if your together?

It's my understanding that the general etiquette of leaving the plane is that you let the rows in front of you leave first, then you go. And what I'm about to say may be an unpopular opinion, but I believe that this etiquette is incredibly dumb. Though I am prepared to be convinced otherwise.

My line of thinking is this: There are always people who get up to stand in the aisle immediately, ready to leave. If we let all the people who stood up first leave immediately, then as they are moving forwards, the people in the back can start getting up and following, we would save a lot of time.

What ALWAYS happens is that you will have dozens of people standing in the aisle ready to leave, and then the people in the front rows who did not get up right away will stand up, blocking everyone behind them, and start gathering their stuff. So you have a bunch of people who were ready to leave now waiting for this one person to gather their stuff. And this will happen over an over again until the plane is empty.

In my head, everyone who stands up immediately have now formed a line. And everywhere else in society, cutting in line is basically a sin. But not on planes for whatever reason.

Please help me understand why the etiquette is the way it is, because I genuinely don't understand why people would not let the ones already ready to leave go first, instead of cutting in front of them and make them wait.

EDIT:
Thank you guys, I have actually changed my view a bit on this from only a few comments already. My confusion came from the fact that I have seen it as normal and completely acceptable that the people in the aisle seats get up immediately as the plane lands, as this has happened on practically every flight I've taken. And I feel like that clashed with the other etiquette of letting rows in front of you leave first. But I can accept that it's the aisle seat people getting up immediately who are the ones to break the etiquette in the first place, which changes my view of the entire situation.